Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a Chinese Money Plant as a birthday gift for my friend, and I couldn’t be happier with the purchase. It arrived on time, beautifully packaged, and in perfect condition. The plant itself is healthy and vibrant, making it a truly lovely gift. Highly recommend!”

Helpful Report

Posted 10 months ago

“Quality products, competitive pricing, quick delivery, excellent service.”

Helpful Report

Posted 10 months ago

“Great plants, fast service, easy detailed web store. 😊”

Helpful Report

Posted 10 months ago

“Absolute beautiful plant and I am exceptionally pleased with it! I had a Kentia palm, for many years and I lost it when a ceiling collapsed and it was unreachable in the ensuing chaos. I was really disappointed with the first replacement I bought online, because they lied about the size and it appeared to be three very small plants, trying to appear to be one! Most of it withered and died very quickly and I am still trying to save the one small plant which has survived. It has taken a bit of courage to try again with another plant but I am very glad I have! I hope that in five years time I shall be even more pleased. I have learnt a valuable lesson. Research your supplier, read their information thoroughly and make a judgement as to whether these people are reliable. Trendy, flashy names and adverts are not a guarantee that you will receive a good product.”

Helpful Report

Posted 10 months ago

“Great product selection and quality. Website easy to navigate and quick checkout process which adds to customer experience. Discount codes sent to me but only apply with spend over £50 so couldn’t use for a single item order.”

Helpful Report

Posted 10 months ago

“Horology has a great choice to choose from. The plant pot I bought is stunning and well worth every penny. It was also delivered before the time given, brilliant.”

Hortology 5 star review on 11th February 2025

Helpful Report

Posted 10 months ago

“GREAT PLANTS , SAFE PACKAGING . A GREAT BUYING EXPERIENCE”

Helpful Report

Posted 10 months ago

“Plant looked great when it arrived and died immediately the next day. Probably just travelling in the cold!”

Helpful Report

Posted 10 months ago

Hello. Thank you for your order and review. We are sorry to hear that one of the plants on your order has not done so well! Please accept our sincere apologies. We have reached out directly to resolve this for you. Your Hortology team

Posted 10 months ago

“loved the plants now I need to find some plant pots”

Helpful Report

Posted 10 months ago

“It’s so easy to shop on Hortology site. Great plants and pots and professional support.”

Helpful Report

Posted 10 months ago

“Beautiful plant pots”

Helpful Report

Posted 10 months ago

“Received my plants in great conditions , well packaged . The pots were also well packaged and the design is wonderful”

Helpful Report

Posted 10 months ago

“Quick delivery of a well packed pot and saucer. Kept informed at every stage.”

Helpful Report

Posted 10 months ago

“Good quality pots. The plants arrived well packaged and were in good condition.”

Helpful Report

Posted 10 months ago

“Great products.”

Helpful Report

Posted 10 months ago

“A healthy and good looking plant, together with the Hydroculture kit, which is essential for this system. The plant, water level meter and ceramic pebbles seemed reasonable value, but the flimsy polythene plant liner was poor and the formulex plant food was very expensive compared to Amazon.”

Helpful Report

Posted 10 months ago

“Great customer service and communication from the team. However, 2 out of 3 plants I ordered came in a bad state... Very disappointed”

Helpful Report

Posted 10 months ago

Hi Joanna, Thank you for your order and review. We are so sorry to hear that your order has arrived with you with some damaged plants! We have reached out to you directly to resolve things. Once again please accept our sincere apologies. Kind Regards Your Hortology Team

Posted 10 months ago

“Excellent service, well packed and on time.”

Helpful Report

Posted 10 months ago

“Excellent service, quick delivery and very well packaged. Beautiful pot and healthy plant, I have since ordered 2 more pots and plants as this is a brilliant company with great products, 100% recommend them”

Helpful Report

Posted 10 months ago

“Good service”

Helpful Report

Posted 10 months ago

Hortology is rated 4.8 based on 9,189 reviews