Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,417 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,417 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“A good selection of products are available from an informative website. First class customer service, too. I needed delivery in a hurry, and called Hortology for confirmation that the items were in stock. Jemma offered to ensure that my order was picked urgently and dispatched speedily. It was delivered with two days to spare. The fragile items were very well packed, and on opening the box I had no fear of any breakage. Thank you.”

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Posted 1 year ago

“Ordered a plant and pot from Hortology. Process was simple and good communication about delivery. Both items came extremely well packaged and in excellent condition, as described. Very happy with this service and would use again.”

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Posted 1 year ago

“Amazing service and quality, I am very happy with my purchase”

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Posted 1 year ago

“Slightly disappointed with the colour of the pots, they are described as washed black on the website but look very much grey. Also one of the screws didn’t fit the nut when putting one of the stands together, so we’ve had to glue it instead. For the cost I’m disappointed.”

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Posted 1 year ago

“It looks exactly as shown on the website. Very nice looking from afar, but of course, quite plastic looking up close. There's a tiny yellow tinted flower at each clump of leaves, which surprisingly completes the look.”

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Posted 1 year ago

“I was very impressed by the swift after-sales service, when there was a slight problem with an order. I would use them again.”

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Posted 1 year ago

“Great quality of soil, quick service.”

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Posted 1 year ago

“I have purchased two planters, the first one was too large for its intended place (my fault, need to use a tape measure) but was too lovely to send back! Both arrived very well packaged and quite quickly. Will definitely use Hortology again.”

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Posted 1 year ago

“Noor plant pot in velvet green. Sturdy well made pot, but very disappointed with the colour, it just looks black in most lights not green which was my reason for buying it. Shame”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Noor Plant Pot you have received and have reached out directly in regards to this. Your Hortology team

Posted 1 year ago

“Very happy with our order which arrived a couple of days after ordering.”

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Posted 1 year ago

“Lovely Pop thick heavy great quality it has a nice brown/orange colour to it so not too tacky.. I recommend 👍”

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Posted 1 year ago

“The little house-plant watering can arrived as promised. It is a tad small but very pretty and very good quality and design. It is almost an ornament in itself and i am happy to leave it on show and ready for use.”

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Posted 1 year ago

“Great pots that I purchased recently and well packaged and delivered on time.”

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Posted 1 year ago

“An excellent Company, perfect service, delivery on time and lovely items. Many Thanks”

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Posted 1 year ago

“Excellent company! I had a problem with my delivery but the situation was sorted immediately by Allix”

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Posted 1 year ago

“Fast and efficient delivery, bought pebbles and an aloe Vera plant which was very healthy. Thanks!”

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Posted 1 year ago

“Well packed healthy plants. Arrived fast. Thank you”

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Posted 1 year ago

“Everything came promptly and in very good condition. Sorry I can't remember who the carrier was”

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Posted 1 year ago

“I was impressed by the way the two Echeverias I ordered were secured so well in their packaging. They both arrived in perfect condition and they are two very healthy looking plants as well.”

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Posted 1 year ago

“Swift delivery, good price, and good product. Happy with it all.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,417 reviews