Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really lovely pots pretty pastels great service arrived really packed well I was worried they be damaged but arrived perfect so p,eased 😊”

Helpful Report

Posted 10 months ago

“I received a lovely healthy plant and the delivery was really quick. Thank you!”

Helpful Report

Posted 10 months ago

“Plants arrived promptly, very well packed, very healthy looking and actually nicer than I had expected. Very pleased, thanks!”

Helpful Report

Posted 10 months ago

“Easy to deal with, timely and accutate communications, would use again when we have a need”

Helpful Report

Posted 10 months ago

“Ordered a super little pot from these guys. I was so impressed with the quality of the pot, it was gorgeous and a great match up with the succulent that now occupies it. Ultra quick delivery and really well packaged. Will look to buy again.”

Helpful Report

Posted 10 months ago

“Delievered in time.”

Helpful Report

Posted 10 months ago

“Unfortunately the colour was nothing like the one advertised, I know they are all slightly different but the colour green was so dark all over (in daylight) and indoors it almost looked as if the colour was black, the supposedly orange top was almost non existent with just a few splodges here and there around the top. After speaking to them and showing them photographs they gave me a very small refund. Not sure I would shop there again as could not take the chance on colour of things.”

Helpful Report

Posted 10 months ago

Hi Pauline, We’re sorry to hear that the pot’s colour wasn’t quite what you expected. Since many of our pots are handmade, each one has its own unique finish. We do our best to highlight these variations on the product page with detailed descriptions and images. We sincerely apologise if the pot you received was darker than anticipated. If there’s anything else we can do to help, please don’t hesitate to reach out to our Customer Service Team, we will be happy to help. Your Hortology Team

Posted 10 months ago

“Decided to go with a Valentine house plant instead of flowers this year and so glad I found Hortology. There was such a wide choice that I ended up buying 3 and my only regret was not getting pots to go with them. Plants are gorgeous and arrived really quickly and were delivered with care.”

Helpful Report

Posted 10 months ago

“perfect size and high quality”

Helpful Report

Posted 10 months ago

“Beautiful plant pots, very good quality!”

Helpful Report

Posted 10 months ago

“Bought lots of plants from Hortology. Good quality, healthy plants and very helpful customer service.”

Helpful Report

Posted 10 months ago

“I would love to write a positive review as I was very hopeful however our order was never received. Very disappointing”

Helpful Report

Posted 10 months ago

Hi Derek, Thank you for your order and review. We're sorry to hear that your order hasn't arrived as expected! According to the tracking information, the delivery company attempted delivery twice but was unable to complete delivery, and your order is now being returned to us. We've reached out to you privately to assist further and resolve things with you. Kind Regards Your Hortology Team.

Posted 10 months ago

“Lots of gorgeous pots for house plants. Very easy to order, prompt delivery and pots are always very well packaged for delivery”

Hortology 5 star review on 19th February 2025

Helpful Report

Posted 10 months ago

“Generally excellent service, reasonably value for money, high quality products and prompt delivery. I'll be using Hortology again.”

Helpful Report

Posted 10 months ago

“Great service from Hortology everything came extremely well packed and in great condition excited to fill my home with new leafy friends!”

Helpful Report

Posted 10 months ago

“Extremely good packing.Ensured safe delivery.”

Helpful Report

Posted 10 months ago

“Fantastic quality, healthy and vibrant plant delivered with outstanding care.”

Helpful Report

Posted 10 months ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

Helpful Report

Posted 10 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 10 months ago

“Arrived quickly, really well packaged. Plant pots lovely, really different and huge choice.”

Helpful Report

Posted 10 months ago

“Extremely disappointing and poor example of Charlotte pot as advertised in description and image on web site. No 70’s vibrant lava lamp style arrived as image on website. Very disappointing and advisable to see before buying”

Helpful Report

Posted 10 months ago

Hortology is rated 4.8 based on 9,189 reviews