Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

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“First time using this company and will definitely use again. Quality palms sent and in a timely manner.”

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Posted 1 month ago

“Lovely healthy looking plants never fails. And the packaging is second to none. Thankyou Hortology will always buy plants from you”

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Posted 1 month ago

“High quality pot it met all our expectations looks great.”

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Posted 1 month ago

“Very fast delivery. Will order soon”

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Posted 1 month ago

“Fantastic plants and pots and brilliant customer service. Couldn’t recommend more”

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Posted 1 month ago

“Lots of choice and very attractive. Good customer service. Reasonable prices too. The pots are lovely”

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Posted 1 month ago

“Plant arrived in good time and was very healthy and fitted the ceramic pot exactly.”

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Posted 1 month ago

“High quality plants and packing”

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Posted 1 month ago

“Customer service excellent. The packaging my plant came in was superb and the plant itself brilliant. I am so pleased with it, thankyou.”

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Posted 1 month ago

“Arrived in great condition and fully watered and protected on arrival. Great service!”

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Posted 1 month ago

“Great service thanks 🙏”

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Posted 1 month ago

“Stunning, plants arrived securely packaged and in good order. With a little water, they all perked up and sparkled. I ordered 6 plants, all were full bodied, healthy and fabulous. I loved the ability to select the plants by room and for me, dog friendly, and for a shaded spot. Great way to purchase without too much knowledge. Highly recommended.”

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Posted 1 month ago

“This is my second order with Hortology - I have purchased a plant and two pots. The plant is really healthy in fact it’s in the reception in my clinic which I opened for the first time on Saturday and quite amazing and how many people commented on how healthy it looked. The plant pots are, I would say, a little bit more special than what I have seen in the shops . Lovely quality and they are well represented on the website.”

Hortology 5 star review on 4th March 2025

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Posted 1 month ago

“Fantastic experience...very fast shipping and the plant was packaged extremely well. Hortology far exceeded my expectations. Cannot recommend this site highly enough!”

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Posted 2 months ago

“Both plant and pot arrived on time and in excellent condition. The plant was healthy, as large as advertised and completely undamaged: the pot was elegant and a perfect match. I couldn't be more satisfied with the goods and service I received from Hortology. And a word of praise too for the courier firm engaged by Hortology which obviously took great care in delivering my order (and kept me accurately up-to-date with progress throughout the day of delivery)”

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Posted 2 months ago

“This company is a real find I’ve contacted the staff by email and they’ve been super helpful. They seem to have stock that you just don’t see anywhere else.. There is a problem with one of my orders. The pot was slightly damaged. They did offer me a discount on the actual one which wasn’t quite enough for me so I’m now waiting for another one. From what I found out about them it will be sorted very quickly.”

Hortology 5 star review on 28th February 2025

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Posted 2 months ago

“Very healthy, well packaged plants which arrived quickly. Also good range of sundries. Will shop here again”

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Posted 2 months ago

“Amazing products. Excellent quality. So happy with the purchase.”

Hortology 5 star review on 27th February 2025

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Posted 2 months ago

“Absolutely love Hortology plant pots. Excellent customer service with any query. Well packaged!”

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Posted 2 months ago

“Lovely natural containers for plants, helpfully lined. Easy to move around and an easy update for Spring. Swift reliable service. Have used before and would do so again.”

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Posted 2 months ago

Hortology is rated 4.8 based on 8,855 reviews