Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,125 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 14th October 2025

862

Anonymous

Anonymous // 01/01/2019

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English

“I ordered 3 16" indoor plant pots, plus liners, as some of my houseplants were beginning to outgrow their existing pots. The website makes it really easy to find what you want and the prices are clearly indicated. A few days after placing my order, a large box with my items arrived. Lots of dense paper packing - but evidently worth it as everything arrived in perfect condition. Overall very happy with my experience and will probably buy from Hortology again, when I need to.”

Hortology 5 star review on 8th September 2025

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Posted 2 months ago

“Lovely website, great products, speedy delivery”

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Posted 2 months ago

“Product as described and arrived on time well packaged.”

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Posted 2 months ago

“Great plant selection and need to know information on plant care is really useful.”

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Posted 2 months ago

“Plants arrived quickly and in great condition. They're thriving.”

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Posted 2 months ago

“Excellent service, plant arrived in perfect condition”

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Posted 2 months ago

“Very happy with my plant pot Very sturdy would recommend”

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Posted 2 months ago

“GOOD WEBSITE AND EXCELLENT RANGE OF PLANTS ON OFFER. COMPREHENSIVE ADVICE SECTION.”

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Posted 2 months ago

“Fantastic little Cacti, received quickly & well packaged”

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Posted 2 months ago

“Very easy to navigate your website and the plants I ordered arrived exactly how I expected them to look and were in perfect condition. The pot I ordered looks fantastic with my Boston fern.”

Hortology 5 star review on 3rd September 2025

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Posted 2 months ago

“Good delivery speed, all plants were packaged very carefully and arrived completely intact. Received an email before delivery warning of a sparse plant, and got offered an exchange/refund before it was even delivered”

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Posted 2 months ago

“Pleasant experience from purchase to delivery”

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Posted 2 months ago

“Great product and fast service. Highly recommended”

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Posted 2 months ago

“First time dealing with this company. Excellent service and product, cactus potting compost, looks exactly what I was looking for.”

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Posted 2 months ago

“Neat and discreet. These metal stands in various sizes are idea for lifting my plants a little away from my undrfloor heatting”

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Posted 2 months ago

“Thank you very much”

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Posted 2 months ago

“my first order and service was perfect”

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Posted 2 months ago

“Easily ordered, quick delivery, well packed and good quality item”

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Posted 2 months ago

“Super helpful. My plant when it arrived was stunning, I’m actually a little hit in love with it!! Bigger than I thought and very healthy plus well packaged. Very responsive to queries as well as I had to change my delivery address, was just smooth and a great purchase experience. Would definitely recommend.”

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Posted 2 months ago

“Great product, very good quality”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,125 reviews