Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,369 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“My order was very well packaged, and of fantastic quality. I will be ordering from Hortology again, for sure.”

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Posted 3 months ago

“Superb Quality”

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Posted 3 months ago

“Good website that is easily to access, search & filter, straight forward checking out.”

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Posted 3 months ago

“Beautiful planters, colours just as described”

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Posted 3 months ago

“Promptly arrived. As expected.”

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Posted 3 months ago

“Gorgeous plant and pot, as always fabulous quality, well packed and delivered. I've used Hortology lots in the past and will continue to do so as well as recommending to family and friends. Excellent communication/customer service - 10/10! Thank you”

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Posted 3 months ago

“The Hortology Team was amazing! So helpful, providing me with lots of valubable information about my plant and pot choices. We even exchanged photos to help ensure it was exactly what I wanted! I love my plant, it's so healthy and my plant pot it sits is lovely too. I'm very happy! Thank you so much to the Team!”

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Posted 3 months ago

“Service was prompt, plant is beautiful.”

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Posted 3 months ago

“Hortology is a good site for purchasing plants and they arrive exactly as advertised and healthy too, I’m no longer going to purchase anywhere than from this site”

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Posted 3 months ago

“Great service from ordering to the packaging.”

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Posted 3 months ago

“Handsome pair of plants and almost identical which was what I wanted. The delivery man was also very helpful bringing them to the 6th floor by stair as our lift was out of order. As the Dracaene were quite an investment it would have been helpful to have notes on watering/exposure to sunlight etc. but i'm very peased overall.”

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Posted 3 months ago

“Great customer service, very responsive”

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Posted 3 months ago

“Very professional, delivery was fast and without issues I would order from Hortology again, their prices won't break the bank”

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Posted 3 months ago

“Lovely quality planting pot. Packaged very well and arrived by courier in perfect condition”

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Posted 3 months ago

“I’ve ordered quite a few plants from Hortology over the last year or two and the quality of the plants has always been outstanding. The packaging is really good and shipping is super fast in my experience. This time I ordered an Aloe Vera and the quality was again really good, I have to say though that I was a little disappointed with the size of the plant. I ordered the 15cm pot with a plant height of 50cm. The plant I received was not in a 15cm pot, it’s difficult to measure it with the plant in situ but it’s either 13cm or 14cm, it fits inside a 15cm ceramic pot with plenty of room to spare! The plant itself is basically 40cm from the base of the pot not 50cm! One single frond just about reaches 44cms but all the rest are 40cm or less. I do know that plants vary and that there is a ‘tolerance’ but if I had known that the ‘tolerance’ was this significant then I would probably have ordered the next size up! As it is this purchase has left me just a little disappointed as I wanted a substantial plant for a present. I think a 6cm or 10cm difference depending on how you look at it is really pushing it with regards to tolerances. Shame really!”

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Posted 3 months ago

“Speed of delivery was amazing. From point of order to delivery to my home -less than 24hrs! Awesome. Also the product I ordered was cheaper at Hortology than any other site I visited.”

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Posted 3 months ago

“I found the website was really informative with good measurements and descriptions of the products. Ordering was easy and straightforward and good information on when my pot would be delivered. Haven’t used Hortology before but will definitely use them again and would recommend.”

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Posted 3 months ago

“I ordered a Gollum Jade plant online from Hortology several weeks ago. The plant was packaged very well and received in perfect condition. I was really surprised on how healthy the plant is and obviously cared and grown for very well. I will definitely purchase from Hortology again and highly recommend to everyone 👍”

Hortology 5 star review on 17th March 2026

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Posted 3 months ago

“I was amazed and delighted by my purchase. It arrived very quickly, was delivered on time and as instructed. And the Aspidistra Cumnor was in perfect condition. I think it will be happy in its new home...I live in a village called Cumnor!! How's that for a coincidence? Dianne”

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Posted 3 months ago

“Excellent products and super fast delivery”

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Posted 3 months ago

Hortology is rated 4.8 based on 9,369 reviews