Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful plants, very well packaged. Quick delivery”

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Posted 2 months ago

“This pot is gorgeous! Shiny and green and oil slick look on one side! it was worth the wait, the two pots they had in stock I was informed were both damaged so had to wait for their next delivery, from ordering to delivery took 1 month but the company kept me well informed.”

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Posted 2 months ago

“I’m pots about Hortology pots! So beautiful, big on quality, packed safely, and speedy, efficient delivery. 😃”

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Posted 2 months ago

“Very good quality pot and liner, well packaged and delivered promptly by a great delivery partner.”

Hortology 5 star review on 28th October 2025

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Posted 2 months ago

“I have had several plants from Horrtology over the years, They have all been good and certainly cheer up a Scottish winter,”

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Posted 2 months ago

“All three items were bought as a present for a valued fríend. They arrived in excellent order and the communictaion was excellent. I will be using you again Thank you very much.”

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Posted 2 months ago

“Fabulous service and I absolutely love this pot.”

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Posted 2 months ago

“Excellent qyalitt”

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Posted 2 months ago

“Very pleased with quality of the plant”

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Posted 2 months ago

“bought to coffee plants,arrived professionally packaged and doing well,thanks,dubious about buying things off facebook but no,well done guys,i will recommend and use again”

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Posted 2 months ago

“Not happy with the delivery at all. Three times the driver has made it so difficult and complained for no reason. Our building is new, and it shouldn't be difficult for anyone just to drop the items outside our door, not inside, just outside our door. The quality of the materials is great; the pots and the plants are great.”

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Posted 2 months ago

Hello, Thank you for your review. We are so sorry to hear of your disappointment with your recent deliveries! Your most recent delivery was made via our Kerbside Pallet Delivery service due to the size of one of the planters on your order, along with another previous order that was delivered last year. We want to clarify that these deliveries are made to the closest level access point outside the address, and unfortunately the drivers are not obligated to bring items inside the property, which is noted on our deliveries page and in our follow-up emails when arranging delivery. We aim to be as transparent as possible regarding Kerbside Pallet Deliveries to ensure our customers have all the necessary information prior to receiving their order and to avoid any disappointment upon receipt. We mention on the product page for an item if it will be delivered with this service, and this is also mentioned in the delivery options. Our Standard Delivery is a courier service that delivers directly to the door - unless a safe place is requested. We also offer Royal Mail delivery for smaller items and in these instances, delivery would be made alongside your usual Royal Mail post. We’re so sorry if your previous courier deliveries have not been delivered as expected! We’re pleased to hear that you’re happy with the items themselves, and we truly apologise for any inconvenience caused. Your Hortology Team

Posted 2 months ago

“Two green plant pots arrived excellent packing & delivery, beautiful quality will definitely be ordering again 😋”

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Posted 2 months ago

“I am very pleased with the purchase, the flower was carefully packed and arrived very quickly”

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Posted 2 months ago

“Quality plant pots that look great in the home. Prompt delivery and excellent packaging.”

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Posted 2 months ago

“Plants always received looking good and well looked after before and after in transport. The only thing that I had problem with was the delivery company where my plant was sent back to this company after missing delivery slot which is always ambiguous and they never gave me a second delivery slot. But thanks to Hortology the sent me another freash plant using a different courier. How great was that”

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Posted 2 months ago

“Purchase was easy on line good price tree arrived in a well constructed box in just a couple of days in excellent condition”

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Posted 2 months ago

“Purchased a pot from them, got a email to say there was a slight blemish on it, so they said they'd knock 20% off. Great communication, honest & good delivery time. Will definitely use again.”

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Posted 2 months ago

“Amazing and honest service. This was my first purchase and this seller would since become my number one go to. Recommend.”

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Posted 2 months ago

“Great pots - good quality and lovely designs. The arrived well packed and all in perfect condition.”

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Posted 2 months ago

“Nice glass but gold mechanism looks a very garish yellow, which makes it look cheap. As it’s plastic it’s not as firm to use as I’d expected. Bit overpriced for the quality.”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,189 reviews