Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,217 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Good quality plant and very carefully and lovingly packed.”

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Posted 4 years ago

“Great selection and wonderful customer service, even after I got my own order wrong.”

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Posted 4 years ago

“I bought pothos and philodendron. Waited 10days They are easy to grow but I don’t have patience: I like big full plants. That’s the reason I decided to buy “mature” pothos/philodendron. I posed a video. Description says 40cm trail. At my disappointment none of the plants matched description. They just took youngs plants and shove them in some dry soil. I contacted them. Definitely don’t worth £60”

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Posted 4 years ago

“Lovely service, big range of plants, fast delivery within couple of days!”

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Posted 4 years ago

“Lovely, big, ceramic pot that fits perfectly into my pot stand. Delivery was quick too.”

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Posted 4 years ago

“Lovely good value plants. As described! Perfectly packaged up and good delivery”

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Posted 4 years ago

“I always look forward to my delivery from Hortology - perfect plants and pots that give instant effect”

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Posted 4 years ago

“Beautiful plant arrived, just as described. Great condition.”

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Posted 4 years ago

“Very friendly and cooperative staff and fast shipping. Can recommend this shop!”

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Posted 4 years ago

“Beautiful, healthy plants. They arrived very well packaged and are of excellent quality. The planter I had ordered was not available but with Jemma’s help I got another which I am really happy with- excellent customer service. Will be ordering again. Thank you.”

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Posted 4 years ago

“Lovely healthy plant, it’s brightened up my lounge.”

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Posted 4 years ago

“Plant arrived in great condition, in good time and well packaged. Great stuff!”

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Posted 4 years ago

“Beautiful pot for my new aspidistra, just right for the plant . Delivered in good time & kept up to date with delivery . Will definitely use again & recommend”

Hortology 5 star review on 20th February 2021

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Posted 4 years ago

“Great service One set of plants were delayed due to quality and they were ever so honest about I would use them again”

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Posted 4 years ago

“The technology behind horticulture plants I had never heard of and brought by mistake. Best plant I have ever brought I love it and Hortology so helpful telling me i need a hydro kit and how to care for my plant till it arrives. All round superb service from Hortology and excellent plant.”

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Posted 4 years ago

“Have bought plants and pots from Hortology previously, this time it was a pair of pruners. They’re good quality and were well-priced. I recommend Hortology!”

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Posted 4 years ago

“The quality of plants is superb. They arrived brilliantly packaged (very secure) and in a nice healthy condition! I also ordered two plant pots and the quality is fab and they were less than £5 each. I won’t be ordering plants from anywhere else now.”

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Posted 4 years ago

“I was very impressed with packaging and delivery time. My plants arrived intact and looking very healthy! The pots are beautiful and look superb in my conservatory. I would highly recommend to all my friends and will definitely shop again. Thank you!”

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Posted 4 years ago

“Loved the plant pot. Quick and efficient delivery. It was very securely wrapped In a double boxed and padded system. However, the volume of packaging was quite overwhelming. It has taken 3 weekly doorstep collections to dispose of. I will try this company again as still have a few pots to buy but hope the next delivery is lighter on the packaging.”

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Posted 4 years ago

“4 pots came very well packaged, look great”

Hortology 4 star review on 20th February 2021

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Posted 4 years ago

Hortology is rated 4.8 based on 9,217 reviews