Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

865

Anonymous

Anonymous // 01/01/2019

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English

“Great service, great range of plants and pots, plants always arrive in good condition.”

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Posted 2 years ago

“The size of the plant was quite small this time. It was a gift so particularly disappointing. But the quality looks good so hopefully it will grow quickly.”

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Posted 2 years ago

Hi Elizabeth Thank you for this feedback. Our plants sizes are based on pot diameter and an estimate of height, however this is only an indication as they do vary throughout the year and by batch. However we would expect the height to be accurate within a reasonable degree of tolerance. Having checked on your order the plant should have been around 20cm in height (including the grow pot). We would be more than happy to look into this further for you if you would drop our customer services team a note and send a photos of the plant received. We want you to be happy with your purchase - Your Hortology Team

Posted 2 years ago

“Great selection available and excellent quality, made for such a nice gift which my colleague loves.”

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Posted 2 years ago

“Nice and quick and had what I needed.”

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Posted 2 years ago

“I ordered my plant and arrived within a week. The plant was in good condition and healthy. I would definitely buy from them again.”

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Posted 2 years ago

“Plants and pots are well packaged and arrive in perfect condition. They keep you informed and delivery is always on time. Hortology always deliver quality.”

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Posted 2 years ago

“Great delivery, quality plants, and very welly organised site that makes it easy to find the right plants”

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Posted 2 years ago

“Like most people, I take note of the reviews, these can occasionally be misleading. Not in this case, the plant was exactly as described, in beautiful healthy condition and I was kept up to date with delivery details. It arrived carefully packed exactly when I expected it. I will be using Horology again. Thank you”

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Posted 2 years ago

“Speedy deliveries”

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Posted 2 years ago

“Clear product descriptions and fast, safe delivery, thank you!”

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Posted 2 years ago

“If the wife likes it no problems, and she did.”

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Posted 2 years ago

“Loved the hanging pots and great that you can change the height”

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Posted 2 years ago

“Love the choice of pots. The plants have arrived healthy.”

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Posted 2 years ago

“Plants came packaged very nicely. Very healthy plants. Will definitely order again”

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Posted 2 years ago

“I love my beautiful Kentica Palm . Very healthy and arrived in perfect condition”

Hortology 5 star review on 8th April 2023

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Posted 2 years ago

“Plant arrived, very well packaged and a great looking plant, delivery was delayed but that was down to the courier”

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Posted 2 years ago

“Good product, quick delivery, nice and easy so v happy”

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Posted 2 years ago

“Very stylish cache-pot, reasonably priced, expertly packed and promptly sent. Excellent”

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Posted 2 years ago

“Plants always arrive in amazingly good condition, carefully packed, with good solid roots. By far the best place I've bought plants from.”

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Posted 2 years ago

“My order was beautifully packaged and arrived healthy.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews