Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,375 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“I ordered a Christmas cactus and succulent repotting mix for my aloe vera plants. Both the aloe vera plants and the cactus are doing wonderfully (4 months later). Very happy, I will use Hortology again for plant-related purchases.”

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Posted 3 years ago

“Great selection of pots”

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Posted 3 years ago

“Delivered quickly and items just as described.”

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Posted 3 years ago

“The plants arrived well-packaged and in good condition.”

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Posted 3 years ago

“Plants arrived early in excellent condition. Very well packed. Really delighted with purchase.”

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Posted 3 years ago

“If I could give you more than 5 stars, I would !! Shona has helped me a lot with my questions and helped order my plant from the supplier as I wanted two but there was only one available. I appreciate it.. I've never ordered plants online. They were packed beautifully- no damage, the driver was really nice too! Is there anything you guys are NOT good at? I have recommended Hortology to my friends and family. This is my 'go to' place for plants now. My plants are healthy and happy, purifying my bedroom air for me to sleep easy. Thank you Hortology.”

Hortology 5 star review on 26th May 2023

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Posted 3 years ago

“Beautiful and healthy plants. The best online plant company to buy from. Strong packaging and timely deliveries. I've had 2 orders so far, with a 3rd on the way. Highly recommended. Thank you.”

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Posted 3 years ago

“Quick delivery and pots are good quality as always!”

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Posted 3 years ago

“Ordered string of hearts, was well packaged & despite the delivery guy handing me it upside down it arrived in great condition. Will definitely be using hortology again!”

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Posted 3 years ago

“Plants were all in fantastic condition will definitely order again. One very small thing the communication regarding delivery was not the greatest. Delivery was slower than expected but was worth the wait”

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Posted 3 years ago

Hello Dawn, Thank you for your order and review. We are sorry to hear you didn't think our delivery communication was great, looking back your order was placed on a Friday afternoon and we aren't open weekends. Your order was then dispatched on the Monday and delivered the next day. Once dispatched we email the shipment notification email which has the tracking number and courier info on. Our couriers then send in flight notification emails regarding your delivery. All of our delivery info can be found here https://hortology.co.uk/pages/deliveries Your Hortology team

Posted 3 years ago

“Good sized plant. Carefully packed and protected. Delivered safely and in good time and condition. Only negative is that I think some of their pots are a bit too expensive. Still my go-to store for houseplants etc. Recommended.”

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Posted 3 years ago

“The customer service team reached out to me because I ordered the wrong plant pot size for my plant without noticing. I've never experienced this much care and attention to detail from a company before! theyre great!”

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Posted 3 years ago

“Not your fault. I think I just ordered badly. Delivery was prompt, and you managed to do it on the day, although you didn't think you could. I thought the leaf was much brighter and lighter than it is in reality, and I don't much like the pot. I chose carefully, but it is one of the hazards of buying from a picture. It was quite an expensive present but isn't at all interesting. I have seen much nicer at Waitrose for about half the price. My previous experience of Hortology was excellent, so I am not giving up on you”

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Posted 3 years ago

“I purchase a Chinese money plant as a birthday gift . It was delivered on time and in great health . My friend loved it .”

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Posted 3 years ago

“Efficient and reliable service. Plants were as promised and so far are doing well.”

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Posted 3 years ago

“Very beautiful watering can. Just what I wanted. Easy to order and it was delivered efficiently and quickly. I would recommend this product.”

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Posted 3 years ago

“Lovely planter, exactly as described. Everything came packaged very well.”

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Posted 3 years ago

“This was our first order from Hortology and the service was excellent. The plants arrived well packaged and in perfect condition. Due to a minor defect on one of the pots, noticed before dispatch, we were offered a choice of a replacement or a discount which was very kind. We received the discount promptly and I hardly noticed the defect when the pot arrived. All in all very professional!”

Hortology 5 star review on 21st May 2023

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Posted 3 years ago

“It’s not my first order and this time for the first time I was slightly disappointed with the quality of the plant. It looks healthy but many leaves were trimmed to hide the brown dry edges. Leaves were also incorrectly wrapped which means they got damaged in transit. At £50 I’d expect a perfect, well maintained plant I hope my one will bounce back at home and soon new leaves will hide the cut outs and imperfections”

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Posted 3 years ago

Hello Aleksandra, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 3 years ago

“Used the hortology soil to replant my plants and they all survived and are thriving in their bigger pots now.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,375 reviews