Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,430 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 15th September 2026

881

Anonymous

Anonymous // 01/01/2019

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“Fantastic plants. Received them in perfect condition and the customer service is fantastic! Thank you!”

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Posted 3 years ago

“Discovered this website from Google and I am in love! I got a plant called “string of hearts” which is stunning! Arrived quickly and well packaged. Will definitely come back for more.”

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Posted 3 years ago

“The plant pot size was incorrect, but customer service was good and helped me sort it out”

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Posted 3 years ago

“Great service and product range - would highly recommend!”

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Posted 3 years ago

“Fantastic.”

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Posted 3 years ago

“Excellent customer service. Poorly plant replaced very quickly. Will definitely use Hortology again”

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Posted 3 years ago

“Stunning pots posted quickly and very well packaged”

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Posted 3 years ago

“Very happy with the pots, they are so beautiful and look very authentic !! Will definitely get news ones from here in the future :)”

Hortology 5 star review on 12th June 2023

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Posted 3 years ago

“Birthday recipient of gifted plant was very happy. Delivery was fast and well packaged. Plant looks looks very healthy, excellent service!”

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Posted 3 years ago

“Lovely plants and the cs. Will definitely order again”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“The pot is really beautiful and great quality; arrived extremely well packed but it took a long time for it to be delivered without any update emails from Hortology.”

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Posted 3 years ago

“Beautiful plants and pots, all arrived in good condition. I followed the size suggestions, picking the recommended pot for the plants in my basket - they all fit perfectly.”

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Posted 3 years ago

“Customer service were so helpful, & went out of their way to ensure I was happy. The plants when they arrived were amazing, healthy, strong vigorous in perfect condition, I was truly amazed. Delivery was quick, & I would certainly recommend this company to anyone. I will be using them again myself. Thank you Hortology.”

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Posted 3 years ago

“Plants are of highest quality and arrive well packaged and fresh. Excellent customer service. After my first order I shan't be shopping anywhere else. Highly recommended and excellent value for money.”

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Posted 3 years ago

“Love these pots so much. Best website for pots, no doubt”

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Posted 3 years ago

“Great service - delivery was quick and my plants were in amazing condition. I’d been worried about damage during transit but they were amazing!”

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Posted 3 years ago

“Great customer service, gorgeous plants and very well packaged”

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Posted 3 years ago

“The 2 plants I ordered arrived quickly, well packaged and in very hood condition”

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Posted 3 years ago

“Unfortunately this was disappointing. The plant was tiny, dry and shriveled and the pot ordered according to the dimensions on the website was too big. The sad plant is dead after three weeks and the pot is empty.”

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Posted 3 years ago

Hello Theo, Thank you for your order and review and we are sorry to hear of your disappointment. We recommend a pot with a 9.5cm opening for the plant you purchased, however the pot on your order has an opening of 11.5cm so much larger? We shall reach out to you directly to resolve the plant issue. Your Hortology team

Posted 3 years ago

Hortology is rated 4.8 based on 9,430 reviews