Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,436 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 23rd September 2026

881

Anonymous

Anonymous // 01/01/2019

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“Very pleased. The colour and design compliments my decor in lounge .”

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Posted 4 years ago

“Plants are always great quality & customer service is excellent.”

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Posted 4 years ago

“Beautiful plants, very well packaged!”

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Posted 4 years ago

“Absolutely lovely plants. Fantastic editions to our home. Well worth the price.”

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Posted 4 years ago

“Great product and timely delivery. Product well packaged to prevent damage.”

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Posted 4 years ago

“Hello! I recently ordered a lovely cactus and pot for my sister in law. The delivery option is the reason why I ordered from this business as I live in the United States. The website allowed me to pay through the SHOP App which is wonderfully convenient and my sister In law received a wonderful gift. Delivery was quick and I even received a confirmation picture of the delivery. Excellent service! I’d recommend this business. The care the staff show is clearly reflected in their products.”

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Posted 4 years ago

“Lovely plants I would buy again”

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Posted 4 years ago

“Beautiful pots, a mountain of packaging. Each pot was carefully packed in a box with lots of padding, and then in another box with lots of padding. I appreciate Hortology need to avoid breakages, but the packaging was outrageous. I tiny plant that I ordered came in a 40 or 50cm cubed box. I needed a trip to the tip just to get rid of it all - a boot almost full of cardboard.”

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Posted 4 years ago

Hi Grattan Thank you for your feedback and we are sorry to hear you needed a trip to the tip! Unfortuantly we do need sufficient packaging to protect our pots in transit. We review our processes regularly in order to ensure we are only using what is required. We have found that any less cushioning significantly increases the amount of breakages, which means resending the item, so double the overall amount of packaging used and two journeys rather than one, which has more impact on the environment. The internal box is that which is supplied by that manufactrur. It is thin and not suitable for transit, hence we need to pack our pots into a proper box for sending to you. We do add a little extra paper at times in the corners of the product box to brace the pot internally if there is a lot of excess space. With respect to your small plant, it looks like this was sent in a 30cm box due to packaging productions issues reasulting in a lack of smaller boxes at the time, for which we apologise. Please be assured our cardboard boxes and paper packaging are all made from recycled material and are fully recyclable. If we can provide any further information please do let us know. Kind regards - Your Hortology team

Posted 4 years ago

“I am really impressed with the planter I bought. It looks even more beautiful in person. Delivery was good.”

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Posted 4 years ago

“Great selection, well packed, and arrived in near perfect condition.”

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Posted 4 years ago

“I am delifhted with tge beautiful vase that i purchased. It is lovely colours.”

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Posted 4 years ago

“Excellent customer service and communication.”

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Posted 4 years ago

“The vase was beautiful. It arrived quickly and was well packaged. I recommend this company and would not hesitate to purchase from Hortology in future.”

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Posted 4 years ago

“Hortology, I don't know how you do it, but your plants always come healthy and lush. It's such a pleasure to buy from you. Please keep doing whatever you are doing. it works!”

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Posted 4 years ago

“Plant arrived severely outgrown its pot. It had so many roots that had grown out of the bottom of the pot that they had to joined together, it was so root bound I had to cut up the pot to repot it. The plants leaves are dropping from dehydration from this. I did not expect to have been delivered an unhealthy, neglected plant.”

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Posted 4 years ago

Hi Carmen, We are really sorry to hear this. We would prefer to know straight away if there are problems with your order so that resolve the issue at the time. We do want our customers to be pleased with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 4 years ago

“Very pleased with my vase. Lovely colour. Just what I wanted.”

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Posted 4 years ago

“Good quality product and very swift delivery. Will shop here again when we next need plant pots.”

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Posted 4 years ago

“I bought a lovely pot for my bonsai tree xx I think I saw it smile!! Good service, well wrapped too Thank you I did have trouble getting size and shape which is why I used Hortology!”

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Posted 4 years ago

“Awesome! Quality, reliable and easy”

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Posted 4 years ago

“The plants I ordered arrived in excellent condition and were really healthy. Would highly recommend.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,436 reviews