Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,214 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful plants, took a while to receive them but otherwise a good service. I’d definitely use again.”

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Posted 4 years ago

“Beautiful healthy plants arrived in good condition, website full of wonderful plants not seen on other sites”

Hortology 5 star review on 25th April 2021

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Posted 4 years ago

“The product I ordered was great and arrived in perfect condition sustainable packaging. I was surprised by quite how long it took for my order to be dispatched and arrive (nearly a month), considering it was "in stock" on the website. There wasn't any clear indication to expect this sort of time scale or any communication if there was a delay.”

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Posted 4 years ago

“We ordered two indoor pots. One of the two was very expensive and was meant to have lovely patterns of mixed colours on the outside. The one we received was basically painted of one colour only, and strikingly different from the picture online. I returned it and Hortology agreed to cover the delivery fees (which are normally paid by the customer). Overall, unimpressed by the products and won't buy again.”

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Posted 4 years ago

“Easy to order... plant arrived well packaged and as described. Very healthy in great condition. Very happy!”

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Posted 4 years ago

“The service is excellent - fast and efficient. The selection of products is beautiful!”

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Posted 4 years ago

“Really good quality plants and pots. Delivery was 5* I was super impressed with the packing to ensure everything arrived in prefect condition. Customer service were also fantastic to deal with. Thank you!”

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Posted 4 years ago

“Beautiful pot, very well packaged.”

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Posted 4 years ago

“Love the pots Exactly what we were looking for”

Hortology 5 star review on 24th April 2021

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Posted 4 years ago

“Excellent experience! I’ve ordered twice now, both times packaging and delivery have been great. Plants very healthy and the pots are high quality. Customer service is wonderful - knowledgable and helpful.”

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Posted 4 years ago

“Great delivery time and packaging as my pots were really well protected! A wide selection of beautiful, good quality pots for your plant needs at a reasonable price lower than other sites, would totally recommend!”

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Posted 4 years ago

“very happy with hortology delivery Time scale and the quality of my plants 🪴😀”

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Posted 4 years ago

“The planters were nice. The Boston Fern was dry and some of the leaves were stringy. The packaging was excessive.”

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Posted 4 years ago

“The order took more than a week to be delivered, and there was so much plastic tape and film inside the box..I mean you sell plants and deliver 50% plants 50% plastic ?!?”

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Posted 4 years ago

Hi Annalisa We aim to dispatch within 1-2 working days and most deliveries are sent on a next working day service, however your order was delayed slightly due to the April Bank Holiday period, during which we were closed. We apologise for this slight delay. We try not to send certain plants over a weekend period also. We do use a small amount of plastic roll to protect the plants during transit, particularly in colder weather, but try to keep this to a minimum. In many cases this is already in place, supplied like this from the growers, but we are sorry to hear you feel this was excessive. We regularly review our packaging and aim to use environmentally friendly product if possible. KInd regards- Your Hortology Team

Posted 4 years ago

“I am very happy with my fabulous and very reasonably priced ! ceramic pots as well as the beautiful Maranta leuconeura. Everything was packaged so carefully and delivered very swiftly. Thank you !!”

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Posted 4 years ago

“I has dubious about ordering a plants online but was delighted with my purchase. It suppressed all expectations. The size and shape are perfect.”

Hortology 5 star review on 23rd April 2021

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Posted 4 years ago

“Lovely plant❤️”

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Posted 4 years ago

“Plants and planters received quickly, really well packaged and in great condition which is great considering they travelled a long way to the North Highlands of Scotland. Highly recommended.”

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Posted 4 years ago

“My plant and ornamental pot both arrived really well packed and in perfect condition despite the delivery arriving upside down! The experience would only be better if i had known exactly which day it would arrive. I was cautious about buying online but the plant is lovely and healthy.”

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Posted 4 years ago

“We really liked the Artstone planters - the auto-drainage platform at the bottom is very clever. Delivery etc all worked well, no problems.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,214 reviews