Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,215 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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“Great service well packaged items will use again for sure”

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Posted 4 years ago

“I don't usually "do reviews", but I just want to say that I was delighted with both of my new pots and the postage and packing of the items was excellent.”

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Posted 4 years ago

“Excellent selection of pots, found just what I was looking for. Quick delivery too.”

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Posted 4 years ago

“Well oackaged - very healthy”

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Posted 4 years ago

“Speedy and efficient service. Good communication throughout. Have used this company on a number of occasions and will continue to do so.”

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Posted 4 years ago

“Very pleased with my Pachira. Arrived well packed. Now repotted and doing well. Thankyou. Sandra”

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Posted 4 years ago

“I've shopped with Hortology a few times and have always had a good experience. The plants are always of excellent quality and the pots always well packaged. I've always received my order at the expected time. Highly recommended!”

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Posted 4 years ago

“The plant I ordered was gorgeous, it was for a birthday gift. I ordered a wrong pot for the plant initially and they contacted me to let me know. They were extremely helpful and kind. Great service as well as great products. I would definitely recommend Hortology & order from them again.”

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Posted 4 years ago

“Great quality plant and good price :)”

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Posted 4 years ago

“Fantastic got what I expected”

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Posted 4 years ago

“Well packaged. Plant looked healthy when it turned up and good size for the price.”

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Posted 4 years ago

“Really good quality pots, great customer service,”

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Posted 4 years ago

“Love the plants and service. Will definitely order again!”

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Posted 4 years ago

“Arrived ahead of schedule and in great condition. Better than expected!!”

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Posted 4 years ago

“Beautiful pot, came quickly and perfectly wrapped to ensure no damage. I will definitely use them in future. Thank you.”

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Posted 4 years ago

“Professional prompt service . Beautiful products & good quality.”

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Posted 4 years ago

“Plant and pot arrived in good time. Packaging was excellent - no unnecessary plastic and gave good protection to contents. Plant was in great condition and is thriving. I will definitely order from Hortology again.”

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Posted 4 years ago

“Bought 3 air purifying plants. Peacelilly, spider plant and parlour palm. Fab plants and arrived secure and packahed well. Would definately order from site again”

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Posted 4 years ago

“Really impressed with the plants and pots purchased. Plants were more mature than expected and in sound packaging that prevented minimum damage. So impressed I ordered more!”

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Posted 4 years ago

“I was very impressed with the customer service. They got back to me personally about something that was my fault and went out of their way to make it right and fast tracked my order. Really great- I will use them again purely because I am grateful (although it was a great plant too!)”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,215 reviews