Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,217 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Loved all the plant pots I ordered. Each one was unique and of solid quality. Delivery and packaging was very professional. Very impressed!”

Hortology 5 star review on 27th February 2021

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Posted 4 years ago

“Nice healthy plant arrived, safely packaged and speedy delivery. Will highly recommend and use again.”

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Posted 4 years ago

“Very poor return policy. Hortology require one to pay for the return shipping which is out of line when compared to other retailers.”

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Posted 4 years ago

Hi Stephen As discussed, this is correct, we do not offer a free returns service due to the nature of our product. Our returns policy is available on each page, it is not hidden: https://hortology.co.uk/pages/returns-refunds If you return your whole order, we will however also refund the basic cost of the original delivery. Shipping live plants and fragile ceramics can be costly and many carriers will not accept these items. We subsidise our shipping charges as much as possible but cannot also offer a free returns service, without this then affecting sales prices. We therefore try to include as much information as possible about our product in order to avoid the need for a return and are always available to provide any further advice etc. Kind regards - Your Hortology Team

Posted 4 years ago

“Great service and most importantly great quality plants! Very very pleased and will buy again from Hortology.”

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Posted 4 years ago

“I love Hortology! Their plants are superb - packed really carefully and arriving in best condition. Cannot praise highly enough.”

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Posted 4 years ago

“Wonderful caring company. Plants beautifully and securely packed . I am very happy with my plant 🪴 will definitely use them again . Elaine Jane”

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Posted 4 years ago

“Very good service and excellent product”

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Posted 4 years ago

“Good product does the job”

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Posted 4 years ago

“Love my plant pots, different and unique”

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Posted 4 years ago

“I received my order within a few days and was very pleased with my plants . They arrived well packaged and were very healthy and much bigger than I expected”

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Posted 4 years ago

“Great website; loved the display ideas and pairing of containers with plants. Easy ordering process. All items delivered efficiently and plants were in fabulous condition; all with passports. They have settled in well to their new environment; I’m really pleased and have already recommended Hortology to friends. Thank you.”

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Posted 4 years ago

“Really pleased with plants and pots. Lovely specimens, in great condition, thank you!”

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Posted 4 years ago

“Great service and really beautiful pots! No quibble about a broken pot with immediate replacement. Will definitely buy again.”

Hortology 5 star review on 26th February 2021

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Posted 4 years ago

“It arrived on time in excellent condition.”

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Posted 4 years ago

“I haven't seen the peace lily I ordered as it was a present for my niece, but I've been told it's beautiful and the pot goes really well. I do know that it was delivered quickly and undamaged.”

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Posted 4 years ago

“Beautiful and stunning products.”

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Posted 4 years ago

“Bought a money tree plant - great condition when it arrived will shop again thanks”

Hortology 5 star review on 25th February 2021

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Posted 4 years ago

“Love the plant I ordered! Excellent quality and arrived before stated. Very happy, would shop again!”

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Posted 4 years ago

“Delighted with my string of hearts plant and the packaging was amazing thanks”

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Posted 4 years ago

“Understandably I had to wait a while for a specific pot I had my eye on to come back in stock as I imagine orders picked up a lot during the lockdowns, but the company offers a free email alert service for when items are back in stock and staff we're very helpful informing me of when this may be when I enquired directly via email. When my items finally arrived they were very well packed and I was very happy with the look and quality of the pots. My plant had a few minor brown tips on the leaves and some tearing on one, but nothing I wouldn't have expected after their journey from company to customer. Overall, highly recommended. Thanks!”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,217 reviews