Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,406 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th August 2026

Simon A

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received three planters and am really pleased with them.”

Helpful Report

Posted 2 years ago

“Overall happy with my purchase alas the pot looks more terracotta coloured in pictures, in real life it’s more brown.”

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Posted 2 years ago

“I bought the Lindy plant pot (ochre) as a Christmas gift. It’s very nice but a little disappointed as the ochre colour is not as bright as in the website picture. It will still be given as a gift. Excellent delivery service.”

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Posted 2 years ago

“Great pot but it was too big .. didn't realise I had to pay for returns which cost 20 pounds it's a shame about that as makes me reluctant to reorder in the future in case you don't like the products”

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Posted 2 years ago

“I ordered a Christmas cacti and a Peace Lily. The Peace Lily is beautiful, unfortunately the wrong pot size for the Christmas cacti was delivered but good customer service after informing hortology about this means I am happy with the outcome and I know from having shopped here before they have high standards. Before ordering I also asked for advice on plant care and received a very helpful reply. Many thanks, see you again!”

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Posted 2 years ago

“My plant was smaller than I'd realised, so I thought a little bit expensive. However plant was healthy, and I've been looking after it.”

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Posted 2 years ago

“Attractive indoor plant pot, delivered very well packed and quickly.”

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Posted 2 years ago

“well packaged quality plant and nice pots in multiple sizes”

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Posted 2 years ago

“Very efficient when ordering and delivering”

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Posted 2 years ago

“Great healthy plants and still great after a month. Ordered wrong pot size but Hortology informed me and corrected the order.”

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Posted 2 years ago

“A very professional and helpful service. My Howea forsteriana - Kentia Palm at 1.6m was a large plant and it was well wrapped but sadly one stem of the plant must have suffered some sort of damage as it looks like it is dying unfortunately. (Hence 4 rather than 5 stars) However hopefully the plant will still look good. I was extremely impressed with their email service with my questions being answered very quickly and very clearly.”

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Posted 2 years ago

“Pleased with my pot, although it was bigger than I imagined, so had to use a bit of padding to raise the inner pot. It looks good now housing my 'money' plant.”

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Posted 2 years ago

“Have only purchased a gift voucher as a present so cannot comment other than to say I found the site and process very easy to follow .”

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Posted 2 years ago

“Excellent product”

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Posted 3 years ago

“Good quality plants and speedy delivery.”

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Posted 3 years ago

“Delivered on time and very well packed. The pot had dried out so the plant needs a little care”

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Posted 3 years ago

“Love the website, the product tagging works! Picking pots by colour, plants by size, pots proposed based on plants picked. Peter Piper! Customer service are very responsive too”

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Posted 3 years ago

“So far so good and pleased so will buy more of their range very happy”

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Posted 3 years ago

“A beautiful, healthy plant arrived on my doorstep speedily and efficiently. Hydroponic is definitely the way to go!”

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Posted 3 years ago

“Extremely happy with my new fiddle-leaf fig plant. It arrived quickly and well-packaged, and looks very healthy! Would just have been nice to receive some information on caring for my new plant too.”

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Posted 3 years ago

Hello, Thank you for your order and review. Please find a care guide for your Ficus lyrata here: https://hortology.co.uk/products/ficus-lyrata-fiddle-leaf-fig-house-plant Your Hortology Team

Posted 3 years ago

Hortology is rated 4.8 based on 9,406 reviews