Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I recently ordered and received two Stian pots with liners to repot two plants in my kitchen from Hortology. This is my second purchase from Hortology. The pots are lovely, well made and compliment my decor however, I made the error of ordering one of the pots in a size larger than I needed. I reached out to Hortology regarding how I would go about exchanging one of the pots for the smaller size. I received a response promptly however I was disappointed to learn that the customer has to pay for returns. I am happy to pay for delivery but I feel that returns should be complimentary as is the case with most online stores I have shipped with. For this reason, I have awarded 4 instead of 5 stars. My order arrived well packaged by DPD.”

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Posted 1 year ago

“Great quality pots”

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Posted 1 year ago

“Plant arrived in healthy condition although courier clearly hadn’t keep upright so needed a bit of work when opened.”

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Posted 1 year ago

“It is a very beautiful pot, however i think the sizing is a bit off. I measured the nursery pot of my plant before ordering, and it was around 18cm, with the pot having an opening of 20cm. However the pot actually has an opening of 18cm, and so my pot doesn't fit well. The green is also A LOT darker than shown in the photo. It's a bit misleading.”

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Posted 1 year ago

Hi, Thank you for your order and review. We would like to clarify that the pot dimensions listed on our website represent the external width at the widest point and the overall height. The opening diameter for each pot can be viewed by hovering over the size options, and it also appears just below the selected size. The plant pot you received is 23 x 20 cm with an 18 cm opening, which matches the specifications advertised. We apologise for any confusion and have reached out to you directly to assist further. Your Hortology Team

Posted 1 year ago

“The information on the website on the pot sizing is a bit confusing, but do get in touch with customer service for clarifications- they are very helpful.”

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Posted 1 year ago

“Quite pricey but the products are good quality and they are packaged very well.”

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Posted 1 year ago

“Nice plant and pot. I was particularly impressed by the quality of the pot.”

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Posted 1 year ago

“Our plant was really well-packaged and arrived promptly; it looks great. The hydrocare kit looks excellent, but the pot liner supplied was not sufficiently large for the plant pot, which was disappointing, as it was the recommended one and I'm now having to pay for return postage.”

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Posted 1 year ago

“Nice pot, but doesn’t look exactly like image online”

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Posted 1 year ago

“My plant arrived in great condition on the day. I was a little disappointed that no care instructions were included”

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Posted 1 year ago

“Nice range of houseplants.”

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Posted 1 year ago

“Goods delivered on time. Properly packaged. My plant was alive and unharmed. Good price and lovely plants”

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Posted 1 year ago

“I received an email from Hortology to say the pot I ordered was the last available and it was damaged, so I could order a replacement or wait until a new supply arrived. I ordered an alternative and the response was positive. I'm very happy with this supplier. I've used them many times and am always impressed.”

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Posted 1 year ago

“Good selection of pots and the pots I ordered were fine but the transparent insert was so fragile it arrived with a slight crack”

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Posted 1 year ago

“I placed an order and Hortology did contact me to say the pots were slightly faulty, so I was able to order something else. Pots are always of good quality and I think the pot liners are brilliant. I would like Hortology to sell the plastic pots themselves to fit into the liners, not always easy to get the right size from garden centres.”

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Posted 1 year ago

“Amazing plant pots! Came very quickly after they came available. Packaged very carefully but could’ve used less packaging.”

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Posted 1 year ago

“Very well packaged. Would definitely use again.”

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Posted 1 year ago

“Quick and efficient, with excellent packaging”

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Posted 1 year ago

“Beautiful pots and plants! Arrived in good condition. Can be pricey with postage if you're only placing small orders.”

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Posted 1 year ago

“I love this website! It’s great, has everything you need. Only problem is, it’s expensive. Other than that 👌🏻 my last purchase was perfect”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,241 reviews