Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“Great products and quick delivery.”

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Posted 2 years ago

“Pretty happy, pots are shot with studio lighting and look much much darker in your own home though.”

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Posted 2 years ago

“Plant was delivered quickly and in the time that was given. Plant looks to be healthy. Would buy again from here.”

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Posted 2 years ago

“Plants arrived promptly in very good condition. Carefully packed. Excellent service.”

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Posted 2 years ago

“Lovely pots, although I was hoping they would be more rust coloured than black. I feel the lip at the top is going to make them impossible to repot, which is very annoying given how expensive they were. There was a massive amount of packaging used.”

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Posted 2 years ago

“The pot designs are beautiful. I am extremely happy with my indoor plant pots, Hortology offers lots of choice and designs which no other offers. I would highly recommend Hortology.”

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Posted 2 years ago

“My order took a while to come, because of bank holidays and delivery delay. However, when received, the plants were well packaged and secure. The tips of some leaves had been knocked off, but I guess that's hard to avoid during transportation. The pots are amazing and I'm really loving the plants - and hopefully, they will enjoy their new home also! The website is easy to use and payment was painless. I like how they suggest pots for the plants!”

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Posted 2 years ago

“Very nice indoor plant pot design. Huge selection of styles and sizes you can’t find elsewhere.”

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Posted 2 years ago

“Although I am happy with the plants and pots the delivery was flawed - I waited all day at home, after being given a time window when it would arrive, and then the order never turned up and I had to wait a couple more days for it. Not ideal for the plants to spend days in a dark box.”

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Posted 2 years ago

Hello Ben, Thank you for your order and review. Looking back you order we are slightly confused by your comments as your order left us Thursday 6th April, due to Good Friday April 7th your order was delivered as scheduled on the morning of Saturday 8th. Your Hortology Team

Posted 2 years ago

“Good selection of plants with helpful information. Plants arrived in good order. One star deducted because so much plastic involved in securing plants inside cardboard container - needs a plastic-free alternative. And one stem of Jade plant simply fell off two days after arrival. Otherwise pleased.”

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Posted 2 years ago

“Loved the product. The pot we ordered was very good quality and a great colour. Delivery process was timely and well executed. Many thanks...”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Love the choice of pots. The plants have arrived healthy.”

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Posted 2 years ago

“Good product, quick delivery, nice and easy so v happy”

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Posted 2 years ago

“Excellent product good quality quick delivery”

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Posted 2 years ago

“Love the house plants, hope they are hardier than the ones I'm replacing that succumbed to the months of cold and dark weather”

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Posted 2 years ago

“Rally good quality plant pot, far better than we expected however despite us checking the measurements we were unable to use it for the intended plant due to the thickness of the pots walls. The shape and wall thickness made the pot smaller than expected but it’s to nice to return so we are keeping it .”

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Posted 2 years ago

“The bowl I ordered is beautifully made, even better in reality ! I am tempted to order another .”

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Posted 2 years ago

“Purchased a golden pothos which fits in a pot with a 16cm opening as well as a pot with a 16cm opening. They arrived fairly quickly but the plant did not fit in the pot, which was disappointing to say the least. The pothos is great though, but it's a shame I had to go out and buy another pot to fit it in”

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Posted 2 years ago

“Delivery driver handed me the plant upside down - despite the packaging saying "this way up" with arrows. I heard the plant matter falling around inside the box - quickly corrected the delivery driver and made it the right way round. Plant was slightly damaged inside once opened. Hopefully nothing long term or that a bit of growing won't fix.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,241 reviews