Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Nice pot. Quite pricey and took over two weeks to deliver, and they offered me a 10% discount as there was some minor damage. Giving 4 stars despite this, because the pot is what I was looking for and I couldn’t find it anywhere else. I appreciated being offered the discount as the small imperfection is easily hidden from view.”

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Posted 4 weeks ago

“Amazing customer service but best of all was delivery the plants arrived in perfect condition and true to size”

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Posted 4 weeks ago

“Healthy looking plant, sturdy & bright foliage Clear easy website. Ease of ordering. Ok delivery”

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Posted 4 weeks ago

“You always deliver just what I am expecting, carefully packed and promptly. This time it was a pot for my Christmas tree, which is o sitting happily in the said pot.”

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Posted 4 weeks ago

“Thank you 3 well packed cacti and lovely colours”

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Posted 4 weeks ago

“Lovely products, fantastic packaging and prompt delivery!”

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Posted 4 weeks ago

“The 2 orange christmas cactus were pink! Not impressed. The plants looked OK though but now giving them as Xmas presents. Haven't complained so don't know about the customer service side of things.”

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Posted 1 month ago

“Plants are very nice and healthy.”

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Posted 1 month ago

“Brilliant”

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Posted 1 month ago

“Order arrived on time in perfect condition.”

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Posted 1 month ago

“Prompt service and a foolproof delivery. Splendid plant for an Xmas gift. Thank you.”

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Posted 1 month ago

“Packed really well. Flowering well. So pleased.”

Hortology 5 star review on 28th November 2025

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Posted 1 month ago

“Brilliant product. Exactly how it looked on the website. Very prompt delivery, well boxed and arrived in perfect condition.”

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Posted 1 month ago

“Speedy delivery and cactus in really good condition, looking even more beautiful in their forever home now. Would definitely order from horology again.”

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Posted 1 month ago

“Very easy to order online. I am very pleased with my purchase, the plant was delivered to a local store and excellently packaged, plant very healthy with clear instructions on how to look after it. It looks very at home in our hall!”

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Posted 1 month ago

“Beautiful pots and healthy plants sent securely through the post . Very pleased with my orders and was able to make savings by collecting points. An all round win! 😁”

Hortology 5 star review on 25th November 2025

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Posted 1 month ago

“Great selection of plants and pots. Good communication regarding the plant I ordered. Would definitely recommend and buy again.”

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Posted 1 month ago

“Lovely pots.Good choice.safely wrapped”

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Posted 1 month ago

“I love my pots, they're beautiful. The service was good and they arrived really well wrapped.”

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Posted 1 month ago

“Stunning plants which have enriched my home. A wide selection and choices and great prices. Value for money. Packaged and delivered well and with care. I buy all my plants from Hortology. I am happy e we or my purchased and would recommend to anyone.”

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Posted 1 month ago

Hortology is rated 4.8 based on 9,189 reviews