Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,414 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“Plants always arrive promptly and in good condition.”

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Posted 1 month ago

“Your charges for delivery are absolutely RIDICULOUS!!”

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Posted 1 month ago

Hi Margaret Thank you for your feedback. We totally understand your frustration as we feel it too. We can promise you that we only pass a proportion of the actual courier charges on to our customers. The cost that we incur is significantly higher. Sadly courier costs have increased significantly with many couriers adding fuel surcharges which have also increased significantly due to oil prices. The cost of board for our boxes has also increased significantly. The courier pricing strategies are beyond our control. We absorb as much as possible but do ask for a contribution towards the costs of getting your goods to you. Our preference is to be transparent about shipping charges rather than trying to hide it within the cost of a product. We believe this is a fairer model for most customers. I note you are based in an area that incurs even further surcharges from the couriers being located further from many of the UK hubs, which would make shipping even more expensive for you. We totally understand if this means you no longer wish to purchase from us but would be sorry to see you go. Your Hortology Team

Posted 1 month ago

“I have bought a few pots from Horology and the service has always been excellent. The packaging is extremely secure which ensures that the products arrive in perfect condition.”

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Posted 1 month ago

“GREAT SELECTION TO CHOOSES FROM”

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Posted 1 month ago

“Excellent quality and speedy delivery. Would definitely order from them again.”

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Posted 1 month ago

“Excellent customer service - very responsive advice on products, easy to order and arrived promptly.”

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Posted 1 month ago

“Prompt excellent plant”

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Posted 1 month ago

“Good service. Quick despatch.”

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Posted 1 month ago

“Absolutely top-quality plants that are delivered in perfect condition. Expensive but worth every penny.”

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Posted 1 month ago

“The plant rrived in excellent condition and was very carefully packaged. It is a great specime and is exactly what I expected from Hortology. I have bought numerous plants and pots from them and they do a very good job.”

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Posted 2 months ago

“Pefect pot amazing”

Hortology 5 star review on 22nd June 2026

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Posted 2 months ago

“I’ve ordered a few plants/ pots etc from Hortology- I’ve always found them to be an honest, efficient company to deal with! No fuss no bother, all arrived on time well packaged- a rarity in this day and age!!”

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Posted 2 months ago

“Love this site! Brilliant custumer service and speedy delivery . Plants in great condition and very good pecked”

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Posted 2 months ago

“Very impressed witht the team at Hortology. Their customer serice was excellent. Befroe they sent out my order, they pointed out some small defects (which i could barely see) in the pots i bought, and offered me a partial refund for the damage. When the pots arrived, they looked great. The Hortology guys didn't have to point anyting out to me, but their honesty was excellent. I'll be using them again in the future”

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Posted 2 months ago

“Fast, cheap, easy with great variety of healthy plants”

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Posted 2 months ago

“Very nice plants. Will definitely use you again”

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Posted 2 months ago

“Great service and good plants on offer with reasonable prices and good delivery timelines. Accurate descriptions and listingss of the plants received.”

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Posted 2 months ago

“Amazing plant, grate service and delivery.”

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Posted 2 months ago

“As always, plants are fantastic quality, well cared for, well packaged and delivered with care.”

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Posted 2 months ago

“Excellent quality, prompt delivery.”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,414 reviews