Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,269 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Katie D

Hortology 5 star review on 25th April 2024

Sam S

Hortology 5 star review on 24th April 2024

Pankaj A

738

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery-plants in good health”

Helpful Report

Posted 2 weeks ago

“Purchased 2 pots from Hortology, good choice!”

Helpful Report

Posted 2 weeks ago

“My plants arrived within a few days. They were extremely well packed.this was my second order and I am extremely pleased with both of them.”

Helpful Report

Posted 2 weeks ago

“My Maranta arrived in great, secure packaging and was in perfect condition itself- would definitely order from them again!”

Helpful Report

Posted 3 weeks ago

“Speedy delivery. Plants well packaged and in great condition. Thank you”

Helpful Report

Posted 3 weeks ago

“Plant excellent as described and delivery perfect”

Helpful Report

Posted 3 weeks ago

“Excellent website fast delivery and above all two beautiful plants beautifully packed! I will certainly buy from Hortology again!”

Helpful Report

Posted 3 weeks ago

“I purchased plant pots from Hortology and I was not disappointed. I love the unique and stylish selection available. The items were packed well and delivery was swift. This will definitely be another of my go to places for all things plants”

Helpful Report

Posted 3 weeks ago

“I received my plant in poor condition reported it straight away was told if I had read the conditions it says it can be nearly dead when you receive it . After trying to revive it what leafs are left have gone all brown! If this is posting plants go to your local garden centre and bring it home yourself. Unhappy customer Robert”

Helpful Report

Posted 3 weeks ago

Hi Robert, Thank you for your order and review. We are so sorry to hear that you are disappointed with the Pachira that you have received. We truly regret any misunderstanding that occurred when you reached out to us concerning the state of your plant upon arrival. As your initial contact with us was in regards to leave loss and one leaf being damaged we did advise that unfortunately due to the fragile nature of the stems and leaves of the Pachira, some leaf/stem loss/damage may occur despite our best efforts to avoid this. Please rest assured that we thoroughly inspect the health of all our plants before they are sent out, as we aim to deliver them in the best possible condition. We have reached out to you directly regarding the issue of the browning leaves and will of course work with you to resolve things. Your Hortology team

Posted 3 weeks ago

“I purchased a retro style macrame plant hanger. It's very nice. Well packed and speedy delivery.”

Helpful Report

Posted 4 weeks ago

“Lovely plant pot which arrived in great condition. Couldnk't be more pleased with my purchase and the service.”

Helpful Report

Posted 4 weeks ago

“Loads of choice and handy info on the website … perfect for a house plant newbie like me!”

Helpful Report

Posted 4 weeks ago

“Great service and product”

Helpful Report

Posted 1 month ago

“Excellent and quick customer service, the plant pot I ordered got broken during transport, they got back to me in no time and arranged a new urgent delivery. Super efficient service.”

Helpful Report

Posted 1 month ago

“I couldn't be more pleased with the pot I have recently bought from Hortology. The colour and size were true to description. The sales team were very helpful with advice about sizing etc and extremely quick to respnd to the questions that I had.”

Hortology 5 star review on 1st April 2024

Helpful Report

Posted 1 month ago

“A very highly recommended company. I ordered a super green Flor Plant Pot with liner which is of very high quality and excellent value for money. It was very well packed and delivered within a couple of days. I shall order again in the near future.”

Helpful Report

Posted 1 month ago

“So I am in no way an expert on plants/ pots or any related products. This was my first time investing in a plant pot and I was trying super hard to make sure I found the plant pot that matched the aesthetic of the room. I searched everywhere on the internet and couldn't find a plant pot I liked that was affordable. There was a couple I found online but I could not justify the price. In the end I managed to find Hortology and I was super impressed, I went from struggling to find the right plant pot, to struggling which plant pot to pick there were 3 strong contenders. In the end I had to photo shop all three into space to see which looked the best. I did upon checkout have some difficulty their seemed to be an error with my discount code which initially went through. I contacted customer service and I was fully supported by a 'Allix'. Super understanding and helped me with my query. Product arrived very quick. AND THE PRODUCT IS AMAZING!!! I LOVE IT! The quality, the color its great, I've told all my friends about it (I'm transitioning from early 20's to late 20's haha). I will deffo be using them again. Price great. Quality of product fantastic. Customer service brilliant.”

Hortology 5 star review on 29th March 2024

Helpful Report

Posted 1 month ago

“Good range of stylish products and very fast delivery.”

Helpful Report

Posted 1 month ago

“The customer service is excellent - there was a defect on the plant pot and I was offered a good discount. The shipping was prompt and the packaging was very robust. I’m definitely going back for more plants and pots!”

Helpful Report

Posted 1 month ago

“Beautiful plant and pot delivered quickly. Slight damage to one of the leaves but doesn't detract from the beauty of the plant. Very happy!”

Helpful Report

Posted 1 month ago

Hortology is rated 4.8 based on 8,269 reviews