Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,923 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 27th May 2025

847

Anonymous

Anonymous // 01/01/2019

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“I ordered and received a beautiful indoor plant pot - Arley Plant Pot - Blue Dragonfly 17 x 17.5cm. I love it! Online ordering was easy to use and delivery good. Would recommend to friends.l”

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Posted 4 weeks ago

“All good - Lovely plant and pots. All arrived in good condition.”

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Posted 4 weeks ago

“First time using Hortology. Very good service and product arrived well wrapped. Will use this company again.”

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Posted 4 weeks ago

“My plant arrived in fantastic condition, let's hope I can keep it that way. Very happy customer - always use Hortology. Great plants and reliable delivery.”

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Posted 1 month ago

“Really good selection and the website is hugely helpful.”

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Posted 1 month ago

“Good quality products, very well packaged. Helpful website, easy to navigate and nice features such as plant tips and help finding pots.”

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Posted 1 month ago

“Excellent and prompt delivery”

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Posted 1 month ago

“Great range of good products generally”

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Posted 1 month ago

“Ordered for the first time, my plant and pot arrived expertly packaged. It was healthy and a lovely specimen. Just what I would have chosen myself. Very impressed with the service and quality of products”

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Posted 1 month ago

“First time ordering from Hortology. Was impressed at how well the 3 plants I ordered were wrapped for transport. Very secure. They arrived in perfect condition. Highly recommend.”

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Posted 1 month ago

“Great stuff, I like all the pots I got”

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Posted 1 month ago

“I was delighted to receive my first order from Hortology last week! The plants are in perfect condition : very established and a good size. They were expertly packaged for transit and I received them very promptly! First time I have ever purchased plants by post and u will be ordering some more soon! Thank you Hortology!!”

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Posted 1 month ago

“Very happy with purchase of plant pots. Delivered fast. Good website.”

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Posted 1 month ago

“Unfortunately one of the plants (Tradescantia zebrina - Inch Plant ) came already very weak, while it looked ok as soon as the plant was moved, it was obvious the roots were very week and by simply tilting the plant some of the plant fell out completely.”

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Posted 1 month ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with one of the plants you have received! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 month ago

“Very impressed with delivery and packaging. 1st time l have ordered, the plants are in lovely condition, really pleased and would recommend”

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Posted 1 month ago

“Easy to use sit for online ordering”

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Posted 1 month ago

“Ordered on Sunday, arrived on Thursday. Very well packed. Almost too well. Individually bagged. 2 of the 3 plants were in great condition. My Silver bay had yellowing leaves and some damage...”

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Posted 1 month ago

“Plant arrived safe and sound --very happy with my purchase and excited to watch my new cactus thrive:)”

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Posted 1 month ago

“Fast service”

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Posted 1 month ago

“My plants arrived in such good condition, carefully packaged and looking amazing.”

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Posted 1 month ago

Hortology is rated 4.8 based on 8,923 reviews