Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,129 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 17th November 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Hortology have provided an excellent service. The staff were so helpful guidng me to the right plant and gave me all the right information on what I needed in terms of a pot and accessories. A first class, personal service that I can highly recommend. The plant and pot are both gorgeous and just what I needed. 5***** and I will definitely be using their fabulous service again.”

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Posted 1 month ago

“thank You!:)”

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Posted 1 month ago

“Well worth waiting for what a beautiful plant”

Hortology 5 star review on 30th September 2025

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Posted 1 month ago

“The 'baby rubber plant' I received this week arrived very well packaged and in good condition despite some damage in transit to the box. It is as shown on the website healthy and beautiful and a joy. My first experience of Hortology but probably not the last”

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Posted 1 month ago

“More concern re customer than any other business! Thanks for the lovely plant and service.”

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Posted 1 month ago

“Great pots, delivered perfectly. Lovely colour!”

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Posted 1 month ago

“Very quick service; plants arrived within two days of ordering. Plants fantastic quality.”

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Posted 1 month ago

“Fantastic grow pots! Sturdy & strong! Second time I have bought from Hortology and will definitely be buying again. Would highly recommend.”

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Posted 1 month ago

“Quick delivery of a healthy well packed plant and ceramic pot. Even survived the DPD delivery man ! Well done Hortology !”

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Posted 1 month ago

“A beautiful pot even better than I was expecting and so carefully wrapped”

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Posted 1 month ago

“Always packaged really well so no concern regarding breakages. Very nice pots”

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Posted 1 month ago

“Excellent service, quick delivery, well packaged, the pots and plants are amazing”

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Posted 2 months ago

“Plant arrive quickly and very well packed and in brilliant conditions I always go to them for house plants”

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Posted 2 months ago

“I have been looking for pot liners for some time and could not find the right size in any of the local garden centres. Found exactly what I wanted at Hortology, they arrived on time, well packaged and are of good quality. Great experience, will definelty buy from Hortology again.”

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Posted 2 months ago

“Great plant pots, lovely colours and arrived very well packaged!”

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Posted 2 months ago

“The Delta Maidenhair Fern came on time and in excellent condition and was well wrapped in a cardboard Box. It hasn't looked back and is growing well. I would have given 5 stars if paper tape had been used instead of sellotape to secure the plant inside the box.”

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Posted 2 months ago

“Excellent, communication with customer services exceptionally good and really helpful. My plant was well packed and a lovely healthy plant. The pot I ordered was excellent too. I can’t fault this company in any way. Highly recommended.”

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Posted 2 months ago

“I have bought from Hortology in the past so I was confident. The Aglaonema Stripes that I received was a large healthy plant and professionally packaged so that it arrived in pristine condition. Buy with confidence.”

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Posted 2 months ago

“I was very pleased with both the pot and liner. Parceled up very well too. Posted very quickly. Thought I'd ordered a plant too but hadn't. Can't make my mind up which one as lots to choose from so will come back to you eventually. Many thanks”

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Posted 2 months ago

“Great selection of pots. Well packed.”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,129 reviews