Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,443 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

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“Was better than expected. Very good condition, well packaged and arrived quickly”

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Posted 2 months ago

“I have been using Hortology for a couple of years now, mainly for pots. But I get on very well with there house plant potting compost. My flat is full of around 50 plants all looking very nice and really I have only brought pots compost and sundries from hortology and have always found them friendly to deal with.”

Hortology 5 star review on 16th July 2026

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Posted 2 months ago

“Very impressed with the range of large indoor plant pots, which I was struggling to find elsewhere for a couple of houseplants which have grown! Their customer service team got in touch about an imperfection on the pot, which was very helpful to know about upfront. Delivery was very quick, and I'm really pleased with the pots we received. Would use again!”

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Posted 2 months ago

“I cannot praise this company enough. I bought the plant and then they came back and explained it wasn't as perfect as they would - if I still wanted it they would give me a discount, which I took. Then I asked them to delay posting the plant as I was having work completed on my house and would not be there. They were very happy to do this and it arrived on the exact day I wanted. Again it was packed to its usual standard so it arrived in perfect condition. Thank guys for all your help. Penny A”

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Posted 2 months ago

“Good sebsite with plenty of choice.”

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Posted 2 months ago

“Yyyyu kghhtifyturfgufdturttgg ggfhgg xyvf ygv”

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Posted 2 months ago

“Exceptional service. Would definitely buy from again”

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Posted 2 months ago

“Hortology is my number one go to online plant retailer. The selection of plants is vast, the indoor pots are the best that I have ever found. Service is fantastic and deliveries super speedy. What is there not to love? Five stars from a very satisfied customer.”

Hortology 5 star review on 13th July 2026

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Posted 2 months ago

“Great plants and service. Will use again.”

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Posted 3 months ago

“Plants always arrive promptly and in good condition.”

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Posted 3 months ago

“Your charges for delivery are absolutely RIDICULOUS!!”

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Posted 3 months ago

Hi Margaret Thank you for your feedback. We totally understand your frustration as we feel it too. We can promise you that we only pass a proportion of the actual courier charges on to our customers. The cost that we incur is significantly higher. Sadly courier costs have increased significantly with many couriers adding fuel surcharges which have also increased significantly due to oil prices. The cost of board for our boxes has also increased significantly. The courier pricing strategies are beyond our control. We absorb as much as possible but do ask for a contribution towards the costs of getting your goods to you. Our preference is to be transparent about shipping charges rather than trying to hide it within the cost of a product. We believe this is a fairer model for most customers. I note you are based in an area that incurs even further surcharges from the couriers being located further from many of the UK hubs, which would make shipping even more expensive for you. We totally understand if this means you no longer wish to purchase from us but would be sorry to see you go. Your Hortology Team

Posted 3 months ago

“I have bought a few pots from Horology and the service has always been excellent. The packaging is extremely secure which ensures that the products arrive in perfect condition.”

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Posted 3 months ago

“GREAT SELECTION TO CHOOSES FROM”

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Posted 3 months ago

“Excellent quality and speedy delivery. Would definitely order from them again.”

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Posted 3 months ago

“Excellent customer service - very responsive advice on products, easy to order and arrived promptly.”

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Posted 3 months ago

“Prompt excellent plant”

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Posted 3 months ago

“Good service. Quick despatch.”

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Posted 3 months ago

“Absolutely top-quality plants that are delivered in perfect condition. Expensive but worth every penny.”

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Posted 3 months ago

“The plant rrived in excellent condition and was very carefully packaged. It is a great specime and is exactly what I expected from Hortology. I have bought numerous plants and pots from them and they do a very good job.”

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Posted 3 months ago

“Pefect pot amazing”

Hortology 5 star review on 22nd June 2026

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Posted 3 months ago

Hortology is rated 4.8 based on 9,443 reviews