Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,435 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 23rd September 2026

881

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great site, lovely plants and pots. Have bought 3 beautiful plants from them. Just wish they could deliver the plants in the decorative pots, would make it much easier for me. Also a word on their web designers, they need to understand it's no good burying a discount code in a graphic, it needs to be in text so we can copy it.”

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Posted 4 years ago

“5*, great prices, healthy plant and kept updated on delivery!”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“Lovely plant. Very full and in good condition.”

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Posted 4 years ago

“I never received my parcel”

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Posted 4 years ago

Hello Terence, Thank you for your order with us and apologies your order didn't get to you. DPD had some issues with delivery but have returned your order to us safely. I will email you directly to see how you would like to proceed. Many thanks, Your Hortology Team

Posted 4 years ago

“Excellent plants. Prompt delivery. Would highly recommend.”

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Posted 4 years ago

“The plant, a calathea, arrived very promptly. It was well grown, flowering and well hydrated. I was very pleased with it.”

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Posted 4 years ago

“Plants arrived quickly, well packed and in good condition.”

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Posted 4 years ago

“really nice. tall enough and good delivery”

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Posted 4 years ago

“Very good, I really recommended”

Hortology 5 star review on 2nd September 2022

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Posted 4 years ago

“Absolutely love this online shop. Has such a gorgeous range of different pots to choose from and love that you can also buy a pot liner to fit the pot you’re purchasing, along with the perfect soil for repotting your plant. I would highly recommend this online shop and am so glad I stumbled upon it.”

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Posted 4 years ago

“Plant and pot arrived in perfect condition and my friend was overjoyed. Arrived promptly and I consider good value for money.”

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Posted 4 years ago

“Have ordered many plants from Hortology they are my go to for my plants … always fast delivery plants packaged superbly and healthy. Highly recommend using them!”

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Posted 4 years ago

“Have purchased several pots from Hortology to date (about eight so far!) Always excellent quality and first class service. Always nice and securely packed. I have looked at other companies but always come back to Hortology.”

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Posted 4 years ago

“Excellent service as always. Kept informed of delivery. Very well packaged as always”

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Posted 4 years ago

“I am very impressed with the quality of the plants from hortology, so much that I don’t like buying plants from anywhere else now. I really love the design of the website as well, it makes reading the plant care needs nice and easy.”

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Posted 4 years ago

“Beautiful plants delivered fast and very well packaged.”

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Posted 4 years ago

“Good quality products and arrived on time.”

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Posted 4 years ago

“We ordered from Hortology for the first time. Our products were top quality and packaged absolutely brilliantly, the vases were so well protected. The branded box was sturdy and had hand grips which is a great idea for heavy goods. We will order again when the need arises and are so pleased we discovered Hortology - place an order, you won’t be disappointed.”

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Posted 4 years ago

“I've never had problems before. However, my recent purchase was not well packaged as the main stems of the plant were snapped at the base. Time will tell if the plant survives. Either the plant needed trimming back before shipping or do away with cling film and cellotape and replace it with a brown card support which is much stronger. I'll still shop with them again but a little disappointed on this occasion.”

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Posted 4 years ago

Hello Neil, Thank you for another order with us and for your review. We will contact you directly regarding the condition of your recently received plant. Many thanks, Your Hortology Team

Posted 4 years ago

Hortology is rated 4.8 based on 9,435 reviews