Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,383 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 16th July 2026

877

Anonymous

Anonymous // 01/01/2019

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English

“Great delivery time but plants were horribly squashed. Packaging was horrendously done: tape across leaves meaning my spider plants were all ruined. I’ve only given 2 stars for the delivery but I won’t be buying from them again and would not recommend. There are better web plant sellers out there…”

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Posted 4 years ago

Hello Samantha, Thank you for your feedback and I am so sorry your plant arrived in this way. To allow us to rectify this please may you send some images to info@hortology.co.uk We will certainly be passing this feedback along to the courier as this service isn't satisfactory. Any questions please do let us know. Many thanks, Your Hortology Team

Posted 3 years ago

“Very pleased with the condition of my plants, and the fact that I was able to buy plants not available locally.”

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Posted 4 years ago

“My fern arrived promptly and in excellent condition. It seems to have settled in well and looks great.”

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Posted 4 years ago

“Beautiful pots. Modern colours and designs which compliment my plants perfectly. I love Hortology!”

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Posted 4 years ago

“Well wrapped. Prompt delivery. Beautiful pots. Absolutely delighted.”

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Posted 4 years ago

“Very pleased to receive my plant and find that it looked better than the advert . More body and multiple shoots. It seems in the peak of health and hope it likes its new home . Thank you”

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Posted 4 years ago

“Great service, lovely plant! Both plant and packing arrived in perfect condition and would recommend”

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Posted 4 years ago

“Beautiful plants - they arrived in perfect condition and quick delivery too. Another excellent shopping experience with Hortology!”

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Posted 4 years ago

“Great Plant, good service. Delivery was uncomplicated as well.”

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Posted 4 years ago

“Lovely plants, great packaging. Will keep shopping with Hortology.”

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Posted 4 years ago

“Recently bought a palm plant and pot for my lounge, the whole process from ordering to delivery was excellent , the quality of both the pot and plant is fantastic. We'll done will definitely use Hortology again.”

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Posted 4 years ago

“Great products. Easily navigated website. Excellent packaging and delivery. Would highly recommend”

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Posted 4 years ago

“Excellent plants excellent service and contacted straight away with query, safely packaged and fast delivery. Thank you”

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Posted 4 years ago

“I received lovely, healthy plants from Hortology. I also bought two pots at the same time, not meant for the plants in the same order. I was appreciative when Hortology contacted me to check to see that I knew that the plants wouldn't fit the pots. It is this level of care that will keep customers returning. Thank s so much.”

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Posted 4 years ago

“Lovely plant, arrived in very good condition and already well established.”

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Posted 4 years ago

“Excellent communication. All the items I ordered arrived in perfect condition and the ordered plant was protected very well. Pictures matched as well. I made a mistake when placing my order but customer services (Sandra) fixed my error very efficiently.”

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Posted 4 years ago

“Can't be faulted. I purchased a House Plant and planter for a Birthday gift. The recipient was very pleased with both. They were delivered promptly and were in perfect condition. Thanks.”

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Posted 4 years ago

“Plant arrived beautifully packed. Very pleased with the quality of product and service. Margaret”

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Posted 4 years ago

“Healthy, thriving plants arrived well packaged and quickly. I think for the quality of plant the price is very good too!!”

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Posted 4 years ago

“Wouldn’t recommend the service. I order a plant with a pot for my boyfriends birthday. Even though the expected delivery was on his bday, the flower came way later and spoiled the gift. The company did not communicate anything about lacking inventory or anything. In general, very poor communication and service.”

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Posted 4 years ago

Hi Blazej We are sorry to hear you would not recommend our services. We dispatched your order within 3 working days, which is slightly longer than usual. If the order is fully in stock we aim to dispatch within 1-2 working days and most deliveries are sent on a next working day service (subject to remote areas). If your order is urgent or you ever want us to ship on a particular day then please do drop us a note to let us know and we can arrange that for you. We are really sorry if we missed your boyfriend's birthday on this occasion and it spoiled the present. Your Hortology Team

Posted 4 years ago

Hortology is rated 4.8 based on 9,383 reviews