Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“What great pots. Delivered promptly and very well packed. Will be back.”

Helpful Report

Posted 2 years ago

“Great plants, arrived quickly and nicely packed and in perfect condition. For someone like me who can kill a cactus, it's great that there is specific information on the website about the amount and type of sun and frequency of watering. Will purchase again soon.”

Helpful Report

Posted 2 years ago

“Great experience from start to finish. Arrived in plenty of time. Only issue was a damaged box and a crack in the nursery pot and the soil was bone dry. Otherwise, will packed. Not Horologys fault that DHL are clumsy with parcels.”

Helpful Report

Posted 2 years ago

“I have ordered pots and plants from hortology on several occasions now. I have consistently received high quality items. Communication is good. Hortology is my go to place now. Hence 5 stars .”

Helpful Report

Posted 2 years ago

“Beautiful planter, unique and special in design, packaged wonderfully and communication from outset clear. Would consider buying plants next time, knowing care in product and quality of delivery.”

Helpful Report

Posted 2 years ago

“Quick delivery. Well packaged. Love my bright orange pot.”

Helpful Report

Posted 2 years ago

“Beautiful interesting plant, packaged really well. Undamaged and very healthy looking. Signed for delivery.”

Helpful Report

Posted 2 years ago

“I am so pleased with my curly spider plant and the great service from Hortlogy. My plant arrived in excellent condition and it's been thriving since its arrival. Thank you!”

Helpful Report

Posted 2 years ago

“Great service, fast turnaround love the plants”

Helpful Report

Posted 2 years ago

“Excellent service. Quality goods . My go to company for plant pots.”

Helpful Report

Posted 2 years ago

“Love my plant pot. Great quality, Great size perfect for my cheese plant. Hortology recommended pot insert and growing pot to fit perfectly when I was ordering. Arrived in damaged and packaged well and all recyclable too.”

Helpful Report

Posted 2 years ago

“I had been trawling the garden centres for a bowl planter for my plant which had outgrown its pot. I reluctantly searched on line as I thought I really wanted to see what I was buying. The Hortology site came up and I found lots of options. I wasn’t sure about the liners, so I emailed and got a response within hours. Overall a very efficient, professional experience. My plant is very happy in its new pot. Would definitely use again.”

Helpful Report

Posted 2 years ago

“My plant was smaller than I'd realised, so I thought a little bit expensive. However plant was healthy, and I've been looking after it.”

Helpful Report

Posted 2 years ago

“The staff at Hortology were lovely to deal with when I wasn’t sure what plant was best to buy. The plant that I bought was carefully packaged and looked great. And their courier service kept me updated throughout the delivery process. I would definitely recommend them and will be using them for future plant purchases!”

Helpful Report

Posted 2 years ago

“massive choice of design, colour and sizes. easy to use website. prices cheaper then most shops”

Helpful Report

Posted 2 years ago

“Excellent service, delivered on time and exactly what was ordered - good job thanks.”

Helpful Report

Posted 2 years ago

“Good service. Quick delivery. I qould recommend”

Helpful Report

Posted 2 years ago

“Only bought a pot and some potting material but they were just fine”

Helpful Report

Posted 2 years ago

“Both pots arrived on time making an elegant display for the ficus benjamina plant and parlour palm I have in my conservatory. The service was impeccable and could not be more content.”

Helpful Report

Posted 2 years ago

“Excellent service and value. Beautiful plants. Will certainly be back. Thanks Kevin”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews