Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,374 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“So I am in no way an expert on plants/ pots or any related products. This was my first time investing in a plant pot and I was trying super hard to make sure I found the plant pot that matched the aesthetic of the room. I searched everywhere on the internet and couldn't find a plant pot I liked that was affordable. There was a couple I found online but I could not justify the price. In the end I managed to find Hortology and I was super impressed, I went from struggling to find the right plant pot, to struggling which plant pot to pick there were 3 strong contenders. In the end I had to photo shop all three into space to see which looked the best. I did upon checkout have some difficulty their seemed to be an error with my discount code which initially went through. I contacted customer service and I was fully supported by a 'Allix'. Super understanding and helped me with my query. Product arrived very quick. AND THE PRODUCT IS AMAZING!!! I LOVE IT! The quality, the color its great, I've told all my friends about it (I'm transitioning from early 20's to late 20's haha). I will deffo be using them again. Price great. Quality of product fantastic. Customer service brilliant.”

Hortology 5 star review on 29th March 2024

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Posted 2 years ago

“Good range of stylish products and very fast delivery.”

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Posted 2 years ago

“The customer service is excellent - there was a defect on the plant pot and I was offered a good discount. The shipping was prompt and the packaging was very robust. I’m definitely going back for more plants and pots!”

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Posted 2 years ago

“Beautiful plant and pot delivered quickly. Slight damage to one of the leaves but doesn't detract from the beauty of the plant. Very happy!”

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Posted 2 years ago

“fast delivery, plant in good health and package well. would recomend”

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Posted 2 years ago

“Really excellent shopping experience. They have a huge range of houseplants and beautiful pots. The plants are healthy and exactly as described. The packaging was done with real care and attention. There was a slight issue with the delivery date which was immediately rectified; communication with their customer service team was extremely efficient and polite. I would highly recommend using this company for your houseplants!”

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Posted 2 years ago

“Product and delivery perfect. Have already purchased more goods.”

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Posted 2 years ago

“Very pleased with the order, every time I receive plants and pots they’re pristine and great quality.”

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Posted 2 years ago

“I ordered 3 house plants. They arrived in excellent condition, so well packaged and watered. Thank you!”

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Posted 2 years ago

“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

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Posted 2 years ago

“Excellent polite service and I will certainly use and recommend this company.”

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Posted 2 years ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

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Posted 2 years ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 2 years ago

“Arrived in good time and very well packaged.”

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Posted 2 years ago

“The delivery was well packaged and arrived on time, the product is great quality.”

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Posted 2 years ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

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Posted 2 years ago

“Products , good , price good”

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Posted 2 years ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

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Posted 2 years ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

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Posted 2 years ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,374 reviews