Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,864 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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842

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and stylish pot”

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Posted 7 months ago

“Excellent products arrived very well packed. Delighted with my order.”

Hortology 5 star review on 12th September 2024

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Posted 7 months ago

“Quick delivery and the liner as described. Happy with my order!”

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Posted 7 months ago

“Great products and quick delivery”

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Posted 7 months ago

“My Crassula ovata - Jade Plant arrived punctually and very securely packed. It was and still is in perfect condition. Fairly priced my beautiful Jade plant is a successful purchase which along with Hortology gets my unreserved recommendation. Coincidentally I have another Hortology plant due to arrive any minute now. Well done and thank you Hortology.”

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Posted 7 months ago

“The Plant arrived ahead of schedule, was well packaged and undamaged. My only issue was that it was 12cms shorter than the stated height guide which although doesn't detract from it being a fine looking plant, I did want a taller one for a specific purpose. I would certainly use again though.”

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Posted 7 months ago

“I am delighted with my first purchase from "Hortology" , they're gave me a great support while I was waiting for delivery, also with information how to care for gorgeous elegant Aralia Ming. Arrived on time with secure packaging and healthy condition. I am feel very happy and privileged to have this beauty in my new home . Thank you, Allix and team Hortology.”

Hortology 5 star review on 11th September 2024

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Posted 7 months ago

“Great service and quality of plants. Cusotmer serevice wwas brilliant too. Will definitely buy from here again.”

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Posted 7 months ago

“I absolutely LOVE this company. Beautiful, well kept and sent plants, pots at very reasonable prices and super customer service. I only wish I had more space so I could keep buying plants!”

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Posted 7 months ago

“The plants were very well packaged and very healthy. I will definitely use this service again.”

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Posted 7 months ago

“Really well packaged, fast delivery and great quality plants. Very happy.”

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Posted 7 months ago

“Ordered a plant and pot from hortology both lovely and the plant arrived in perfect condition. Both had been packed with such care. I wish every company provided such great service. Would absolutely recommend”

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Posted 7 months ago

“Really lovely pots!”

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Posted 7 months ago

“I was wary about ordering large breakable items, but I need not have worried. The order arrived quickly and very well packaged. My Strelitzia and Monstera are now in their new homes. I know I will be using Hortology again :-)”

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Posted 8 months ago

“Beautiful pots. So well crafted.”

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Posted 8 months ago

“Great product range”

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Posted 8 months ago

“Good customer service and prompt delivery within the indicated time.”

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Posted 8 months ago

“Great communication products very well packaged and fantastic quality!”

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Posted 8 months ago

“Purchased plant and followed a link to a suitable plant pot. Plant duly delivered but pot was way too small. Hortology offered a refund upon return of the pot but with no contribution to postage return costs. Firm says it can't afford to offer free returns (even when the issue is down to its poor website purchasing page design) but it apparently can afford the many thousands of euro necessary to pay for SEO marketing that means it heads up internet searches. It's a transactional approach rather than a customer-focused one. Buy plants from your local garden centre that cares about its customers.”

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Posted 8 months ago

“The pot was a gift and the recipient was extremely pleased. I was impressed by the careful way the item was packed and labelled, Hortology obviously care about their customers and the items the despatch. 10 out of 10 for the delivered item, the way it was delivered and the short waiting time for delivery. Will definitely buy from Hortology in the future.”

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Posted 8 months ago

Hortology is rated 4.8 based on 8,864 reviews