Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“I was impressed by the information on all of the plants. Shipping took less time than expected too!”

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Posted 4 years ago

“Excellent range of products. Easy to order, arrived on schedule.”

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Posted 4 years ago

“Beautiful plant , arrived in perfect condition.”

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Posted 4 years ago

“Very good customer service. I was given an incorrect sized plant at first, but a few emails later and everything was sorted. The neon was very beautiful bright yellow and the golden had very little damage to the leaves so overall great products. Recommend.”

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Posted 4 years ago

“We order plants from Hortology because they are always really healthy when they arrive. Plus the prices are great too”

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Posted 4 years ago

“My Areca Palm arrived recently in great condition, it was packaged really well and was much bigger than expected. I just hope I can keep it looking as good! Thank you Hortology Team”

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Posted 4 years ago

“The plant was delivered quickly and in great condition. Much recommended. Thank you”

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Posted 4 years ago

“This is a fantastic website offering beautifully healthy plants and a wealth of interesting pots.”

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Posted 4 years ago

“Very pleased with plants. Plants arrived in excellent condition and very good value. Highly recommended”

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Posted 4 years ago

“Very happy with my pot, everything was perfect, fast delivery, excellent packaging, good quality of product. The biggest advantage is that many dimensions are available for the same design, I have an aloe Vera and I needed a pot with specific dimensions that was very hard to find elsewhere. Thanks a lot will definitely order again from Hortology whenever I need a new pot !”

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Posted 4 years ago

“A beautiful housewarming present for my son and his girlfriend. Really great service and would definitely recommend this company.”

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Posted 4 years ago

“It came well packaged and a healthy looking plant I wouldn’t hesitate to recommend this company”

Hortology 5 star review on 1st March 2021

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Posted 4 years ago

“Good quality plant delivered and well packed to avoid damage whilst in transit. Would use Hortology again.”

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Posted 4 years ago

“Arrived well and doing well”

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Posted 4 years ago

“Tremendous service, and the recipient was delighted”

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Posted 4 years ago

“The plants received were of a very good condition and quality and I will be ordering more”

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Posted 4 years ago

“Plants arrived promptly, very carefully packed, were in fine healthy condition and good sized specimens. Thank you”

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Posted 4 years ago

“Great selection of pots and plants at reasonable prices. Delivery was good with my plant brilliantly packed so it arrived in perfect condition. My only criticism is that I would have liked some specialist care advice for the plant.”

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Posted 4 years ago

“Bought a few planters to house my ever-growing collection of plants, couldn't be happier. Great selection, great prices, speedy dispatch and very carefully packed. Will definitely buy more :)”

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Posted 4 years ago

“I have ordered a couple of times with Hortology and would certainly recommend them. The plants are reasonably priced and both mine arrived looking healthy. The only issue I have is there is far too much packaging. I ordered some granules and feed and the amount of packaging nearly filled my wheelie bin. Its not needed.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews