Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“My first time using this company. Happy with the service and the product. Nicely wrapped.”

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Posted 4 years ago

“Great product and fast delivery and very well packaged”

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Posted 4 years ago

“Great selection of products. I ordered a plant and a pot. They arrived the next day well packaged and the plant looking healthy.”

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Posted 4 years ago

“It's a beautiful pot”

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Posted 4 years ago

“First time I have purchased from Hortology very impressed with the service and quality of the vase I bought Well certainly but again”

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Posted 4 years ago

“Easy to order, quick delivery and on time within 1 hour slot.”

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Posted 4 years ago

“Great service and very happy Thankyou”

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Posted 4 years ago

“Lovely vase vase well packed and protected for transit and speedy delivery.”

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Posted 4 years ago

“All the plants we ordered have thrived. Great service.”

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Posted 4 years ago

“Nice pest free houseplant compost”

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Posted 4 years ago

“To be honest I was disappointed with the size of the plants and they are expensive compared with a recently visited garden centre”

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Posted 4 years ago

“Very happy with purchase. Quick delivery and package was security very well.”

Hortology 5 star review on 1st November 2021

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Posted 4 years ago

“I have used Hortology a couple times to buy both plants and pots. The items are well packed, quite a feat considering the delicacy of the plants put in with solid pots! All plants are thriving with the help and advice on the website. With such a good and varied choice I'm sure I'll be getting more!!”

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Posted 4 years ago

“Always quick to deliver, very carefully packed and super healthy plants what more could you ask for! 🌿🌿🌿🌿”

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Posted 4 years ago

“Excellent plant quality and pots. More than I would normally pay, but fine. My only slight complaint would be that the packaging was enormous. 80-90% of the content was bubble wrap”

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Posted 4 years ago

“The plant arrived quickly, looking healthy and in very good condition and was good size.”

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Posted 4 years ago

“The plants are excellent, very well wrapped and secure. The service is quick and I recommend them as extremely good all round.”

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Posted 4 years ago

“Amazing service, items really well packaged and arrived quickly. So pleased with my purchase, would definitely use again.”

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Posted 4 years ago

“Lovely set of pots, delivered promptly and really well packaged.”

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Posted 4 years ago

“Excellent products. And brilliant retail service. Ordered and received my purchase within a few days. The plants are gorgeous as are the pots. Will be returning to buy more. Cheers”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews