Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Absolutely love my coconut palm and pot. They arrived really quickly and were excellent value. Will definitely be returning to Hortology in future.”

Hortology 5 star review on 31st October 2021

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Posted 4 years ago

“Great website. Very easy to use. Useful filters and simple plant care information. Dispatch times and communication are great. Only negative is that desktop experience is better than mobile experience. Will def use again 👍🏼 (ZZ plant 17x65cm, Grey plant basket pot 22x19cm)”

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Posted 4 years ago

“Beautiful plant pot outstanding quality and design. Packing and Delivery was exceptional. Would definitely use again and highly recommend :)”

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Posted 4 years ago

“Great delivery. Great packaging. And two unusal plant pots, From a Great company!!”

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Posted 4 years ago

“Good stock, information and delivery! Recommended”

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Posted 4 years ago

“Excellent quality plants arrived very quickly and perfectly wrapped. Great prices too”

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Posted 4 years ago

“I ordered three plant holders to match ones previously bought as they were so nice and of good quality. The communication about deliver was very good and they arrived beautifully packaged. Would use this company again.”

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Posted 4 years ago

“Fantastic plants, really great packaging, so they arrived with no damage at all! Will definitely use Hortology again! 🪴🪴🪴”

Hortology 5 star review on 30th October 2021

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Posted 4 years ago

“I made an order quite easily and couldn’t believe I received my parcel with in 48 hours, all packed very nicely. Would definitely recommend.”

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Posted 4 years ago

“Excellent product excellent service”

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Posted 4 years ago

“Excellent service and products.”

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Posted 4 years ago

“The order process was quick and easy, the products delivered are exactly as described and look online. I ordered 2 large pots individually and was contacted re a small flaw on one pot which they sent photos and they also amalgamated my delivery charge and refunded the difference. You really can not get better service than that and my 2 large pots are super. THANK YOU”

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Posted 4 years ago

“Very efficient. Although the pot holder looks greenish it is blue as labelled. I love the shape of the pot. Thank you.”

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Posted 4 years ago

“Beautiful plant, arrived in excellent condition. Delighted with plant and service. Highly recommend.”

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Posted 4 years ago

“I know nothing about plants. A trip to the garden centre is overwhelming so being able to get appropriate houseplants like this was wonderful. The easy to use website helped me to identify the right ones for my room (non-toxic, no need for direct sunlight and very robust). When the plants arrived, they were in much better condition than those I had looked at elsewhere. A few weeks on and I’ve not killed them, in fact they seem to be thriving! Can’t recommend highly enough.”

Hortology 5 star review on 29th October 2021

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Posted 4 years ago

“This was the first time I had purchased an indoor plant online and was apprehensive however the plant I received was fantastic far exceeding expectations really well packaged and extremely healthy”

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Posted 4 years ago

“I ordered some fairly standard plant pots, which are really good quality. The items were well packed and arrived really quickly.”

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Posted 4 years ago

“Absolutely beautiful pot, it made what was otherwise a rubbish day 100x better getting to unbox it. It was packaged really well to avoid damage and now I’ve repotted my plant it looks fantastic. Really cost effective to so would recommend to friends and family any day.”

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Posted 4 years ago

“My order arrived quickly. My plant is lovely, really healthy. The pots are so beautiful. 5*, Hortology!”

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Posted 4 years ago

“Healthy, undamaged plants and perfect pots now gracing oour hime, thank you.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews