Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful plants and pots. Careful packaging”

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Posted 2 years ago

“Ordered 3 new house plants and pots; plants arrived in the brilliant condition (vs. a competitior we used previously). Pots look great too. Highly recommend.”

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Posted 2 years ago

“Beautiful pot, perfect for my new Orchid. Just as described, but better! 😊”

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Posted 2 years ago

“Bought a really beautiful pot from here, really good quality and value for money. Arrived quicker than stated. I also found the info on the website about pot measurements etc really helpful in ordering the correct size.”

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Posted 2 years ago

“Lovely plants, but so much wrapping..... especially plastic and tape.....”

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Posted 2 years ago

“Easy to find what I wanted. Good price and delivery”

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Posted 2 years ago

“Very easy to use website, lovely healthy plants arrived promptly and well packaged. Very happy with my plants”

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Posted 2 years ago

“Great plant pots and service!”

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Posted 2 years ago

“Lovely plant pot. From a huge range of colours and styles. Delivered very promptly and very well packaged, so no worries about possible breakages.”

Hortology 5 star review on 12th March 2023

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Posted 2 years ago

“I've used Hortology a few times now, mainly because they have plants that you don't see on the high street. I'm always impressed by how well the plants are packed, especially when I have 1 metre and 20 cm plants in the same box and there is no movement in transit. They also have the best selection of pots on line.”

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Posted 2 years ago

“The quality of the plants is superb. You could not ask for any better. Not only that the despatch and the packaging was very impressive. You could not ask for anything better”

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Posted 2 years ago

“This was the second order of pots I have made, once again they came really securely packaged and look great! I also ordered a plant which was not quite so good. It was packaged in a plastic bag, which had been tied at the top and bent some of the plant over damaging it. Not terrible but a simple mistake which could’ve been easily avoided.”

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Posted 2 years ago

“Really well packaged - i ordered 3 plants. Look really healthy although a bit smaller than i thought. I worked but again but check the sizes more carefully.”

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Posted 2 years ago

“A lovely plant and great service. I'll be back for more soon.”

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Posted 2 years ago

“Ordered 5 plants, most were great but two weren't. One didn't have a single undamaged leaf, hoping the new growth will overtake and make it look happier and healthier. The other had stem rot. As it's a peperomia, currently trying to propagate using healthy leaf from it. Fingers crossed the propagation goes well and I get a handful of bambino plants in a year or so from it.”

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Posted 2 years ago

“Great selection of plants and pots. The site has become my go to when I need a new pot”

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Posted 2 years ago

“Lovely plants very healthy and great pots! Will be back :) also very good customer service had a question got a reply within 24hrs! Keep it up!”

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Posted 2 years ago

“Im so happy with the plants i have ordered! Well packed no damaged”

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Posted 2 years ago

“Gorgeous plant. Got a little damaged in transit but the company resolved the issue straight away. Excellent customer service so deserve 5 star for product and service.”

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Posted 2 years ago

“Absolutely amazing. Extremely helpful customer service. I ordered wrong pot with my palm, they contacted me straight away to ask if it was intended. Sorted my order really quickly. Impeccable packaging. Plant looms great. Healthy and beautiful”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews