Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely amazing. Extremely helpful customer service. I ordered wrong pot with my palm, they contacted me straight away to ask if it was intended. Sorted my order really quickly. Impeccable packaging. Plant looms great. Healthy and beautiful”

Helpful Report

Posted 2 years ago

“I ordered 4 big pots - all really good quality and beautifully made. I am very chuffed and my plants look even more amazing.”

Hortology 5 star review on 11th March 2023

Helpful Report

Posted 2 years ago

“Lovely pot. Good quality. Looks fantastic.”

Helpful Report

Posted 2 years ago

“Love the Pots. I was worried that they would arrive damaged or broken but they were exceptionally well packed . We'll definitely use this supplier again.”

Helpful Report

Posted 2 years ago

“Fast delivery, packed very well, happy looking plant when it arrived :)”

Helpful Report

Posted 2 years ago

“Fantastic customer service. Rapid response to query and incredibly helpful. Beautiful plant received too and excellent value for money - I would highly recommend!”

Helpful Report

Posted 2 years ago

“Very happy with my purchase. Plants were healthy and as pictured. The pots I ordered to go with the plants were stunning. Packaged really well so they all survived the transit with overnight delivery. Highly recommend.”

Helpful Report

Posted 2 years ago

“Great choice of plants. Easy and secure ordering process. Great communication throughout. Fast delivery in a well-packaged cardboard container.”

Helpful Report

Posted 2 years ago

“This was the first time using Hortology and they were super kind and helpful. The plant pot I wanted was not available for the size plant I had ordered and they reached out as soon as I placed the order to let me know. I told them to find a fitting plant pot for my Pachira Aquatica and that I trust their judgment and they didn't let me down. My mums Money Tree was delivered the following Tuesday as expected. Would definitely order through Hortology again.”

Hortology 5 star review on 9th March 2023

Helpful Report

Posted 2 years ago

“2nd purchase, and very pleased too! Email confirmations, from order to day of delivery. My pots are top quality and love them.”

Helpful Report

Posted 2 years ago

“The website is great and easy to navigate. I particularly like that they tell you the actual opening size of all the planters that they sell. Everything in my order was extremely well packaged and arrived in pristine condition. The Osaka fern I bought is breathtaking and has been admired by everyone who has seen it. Hassle free and enjoyable online plant shopping experience.”

Helpful Report

Posted 2 years ago

“Very quick delivery and great packing. I bought a plant pot for my husband's birthday. He really loved it. We are very happy that spent money for it.”

Helpful Report

Posted 2 years ago

“All items in the order arrived promptly and securely packaged.”

Helpful Report

Posted 2 years ago

“I have ordered plants & pots from hortology on numerous occasions & never been disappointed. Always well packaged. Highly recommend”

Hortology 5 star review on 8th March 2023

Helpful Report

Posted 2 years ago

“Lovely and good quality plants. Really fantastic selection of plant pots, from rustic to very chic. Hortology is my go-to website for house and office plants.”

Helpful Report

Posted 2 years ago

“As advertised, on time and well packed”

Helpful Report

Posted 2 years ago

“Hortology never disappoints. Perfectly healthy plants..perfectly packed..perfectly delivered! My go-to website for houseplants and containers.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“The plants arrived very quickly and neatly and securely packaged. So pleased to see such healthy plants, would 100% recommend!”

Helpful Report

Posted 2 years ago

“I was super happy with my first experience at Hortology! The plants were despatched and delivered within a few days and they arrived well packaged, well watered and looking super healthy. I will definitely be shopping with Hortology again!”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 9,205 reviews