Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,431 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 15th September 2026

881

Anonymous

Anonymous // 01/01/2019

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“My lovely plants all arrived very well packaged and in excellent condition. The pots were lovely, and customer service was very good.”

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Posted 3 years ago

“I was looking for a large plant pot and couldn’t believe I found the exact match to some tea light holders I have from years ago. Placed the order and was kept up to date throughout. The pot arrived a few days later well packaged and look great. Will definitely use this company again…brilliant”

Hortology 5 star review on 4th March 2023

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Posted 3 years ago

“Excellent plants etc on the website. Already looking to purchase a plant”

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Posted 3 years ago

“My large money tree arrived on time and as I was out the delivery placed it exactly where I asked them to put it. The plant was very healthy and no damage during transit. Very happy thank you”

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Posted 3 years ago

“Great house plant delivered very promptly,quite expensive but seems a quality plant and was packaged very well,thanks.”

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Posted 3 years ago

“Quick delivery and great products. Will definitely be ordering again.”

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Posted 3 years ago

“Everything arrived in perfect condition carefully packed. The quality of everything plant and plant pots are first class. I would recommend Hortology for all houseplants.”

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Posted 3 years ago

“Quick delivery, lovely plants. Highly recommended!”

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Posted 3 years ago

“Excellent choice of plants and containers. Website easy to navigate with lots of helpful information regarding care and siting. Plants are always of fantastic quality and delivered well packaged and quickly.”

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Posted 3 years ago

“Can not fault my order . Very well packed ,quick delivery . My plant was very healthy 5 star service.”

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Posted 3 years ago

“Service from the Hortology team could not have been better. Prompt reply and help to all queries, a rare thing these days. I will always buy my houseplants from Hortology in future.”

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Posted 3 years ago

“I returned to Hortology when looking for a good quality plant pot with a retro look. The chive was excellent. Although the size pot I required was not immediately available I received a message within a week or so to state that it was back in stock. The pot arrived within a few days and was well packaged. Will definitely be returning and would highly recommend.”

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Posted 3 years ago

“Absolutely lovely plant & received in excellent condition. Will be placing another order soon !”

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Posted 3 years ago

“Box came damaged and plant was not properly rooted.”

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Posted 3 years ago

Hello Ruby, Thank you for your order and review. We are sorry to see this and hear the box was damaged. This is the first we have heard of this and we would always like the opportunity to put things right. We shall reach out directly to you for more info and hopefully get this resolved for you. Your Hortology Team

Posted 3 years ago

“The two pots that I ordered arrived quickly and in good condition. Sadly the plant I ordered was a bit battered and a few strands had fallen off. It doesn't look like an overly healthy plant.”

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Posted 3 years ago

Hello Suzie, Thank you for your order and review. The Aeschynanthus Rasta - Lipstick plant foliage is fragile and can damage in transit unfortunately due to its very fragile stems and foliage. Despite our best efforts to protect the plant during its journey we are aware that some leaf loss and stem damage is likely and we therefore explain this on the product page, as we would rather be up front that this will happen. To our understanding we believed we had reached an agreement for resolution via a discount voucher against future purchase so are disheartened to see your review. Should you still be concerned about your plant please do let us know via our email info@hortology.co.uk Your Hortology Team

Posted 3 years ago

“The pots are vibrant and tasteful additions to the rooms.”

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Posted 3 years ago

“Absolutely love my plant pot. Great service and quick delivery.”

Hortology 5 star review on 27th February 2023

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Posted 3 years ago

“Excellent experience from start to finish, very well packaged healthy and beautiful plants, second time I have used Hortology and I'm just as impressed, highly recommended.”

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Posted 3 years ago

“I really like the pot. The delivery service needs to be reviewed. The pot weighs 15kg but I had to pay £40 for delivery. The service was limited to leaving the pot strapped to a pallet on the curb. I would expect better delivery service for that price.”

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Posted 3 years ago

“Excellent quality - was a gift for my sister and she loves, fast and trackable delivery.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,431 reviews