Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,188 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic company. Amazing quality plants delivered promptly and extremely well packed.”

Hortology 5 star review on 12th July 2025

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Posted 5 months ago

“Beautiful plant delivered efficiently”

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Posted 5 months ago

“Quality plants, and delivered quickly. Will definitely use Hortology again”

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Posted 5 months ago

“They were so careful with packaging, plants arrived in perfect condition, would recommend!”

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Posted 5 months ago

“I am an interior designer and always reply on Hortologgy for their amazing range and stunning pots. I have never been disappointed and always impressed with style and quality.”

Hortology 5 star review on 9th July 2025

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Posted 5 months ago

“I bought 2 large Orange Charlotte pots and was so very pleased with them, they arrived quickly and were very well packaged and boxed thank you. I wanted them for lemon trees - I realise they're not really outdoor pots however I've drilled holes in the bottom for drainage and intend to keep them in the garden for the summer and bring them into a potting shed before the first frost and over winter. (fingers crossed they'll survive :0)). Please lovely Hortology people, could you find or commission some brightly coloured glazed pots like Charlotte for the garden - bright fiery red would be glorious!”

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Posted 5 months ago

“Seen the perfect pots ordered and delivered with no issues”

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Posted 5 months ago

“Very pleased with the houseplants I ordered. They arrived well packaged and in great condition. Would highly recommend and will definitely order from them again.”

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Posted 5 months ago

“The plant we ordered was very healthy and packaged with care in mind. Will order again when another opportunity comes in to being”

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Posted 5 months ago

“Pots are great love them!”

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Posted 5 months ago

“Ordered as a gift Hortology let me know that the plant pot had a blemish and offered 10 % off. When I explained it was a gift they quickly found new stock and delivered very promptly. Very impressed with the customer service.”

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Posted 5 months ago

“Attractive website with useful features.”

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Posted 5 months ago

“I was a bit worried about buying plants and pots online, but Hortology were great. All was securely packed. Plants were healthy. Included in the order was a large hydrocare palm, the instruction were comprehensive and very easy to follow. I wouldn’t hesitate to use them again.”

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Posted 5 months ago

“I just love my 3 purchases!”

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Posted 6 months ago

“Love them! Such a great quality”

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Posted 6 months ago

“Plants arrived promptly, perfectly packaged and in perfect condition. Well done Hortology!”

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Posted 6 months ago

“Quick delivery and excellent service. Our ceramic pots were carefully packed to avoid any breakages during transport.”

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Posted 6 months ago

“This was my second order with Hortology. The pots are excellent quality. Plus the two large pots I ordered were really well packed for delivery and arrived safely. Very happy and will be back.”

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Posted 6 months ago

“So easy to order and recipient was delighted. Will definitely use again.”

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Posted 6 months ago

“Superb design, and great quality product. Love the matt finish it really shows off a specific men houseplant with purple undersides. Thank you.”

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Posted 6 months ago

Hortology is rated 4.8 based on 9,188 reviews