Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very satisfied”

Helpful Report

Posted 3 years ago

“My parcel arrived promptly and the contents were in perfect condition due to the excellent care applied. The plant was thriving. The basket effect pots show off my indoor plants beautifully. I will use Hortology again definitely.”

Helpful Report

Posted 3 years ago

“Plant arrived in a very timely manner and in good health”

Helpful Report

Posted 3 years ago

“Great quality plants delivered very swiftly”

Helpful Report

Posted 3 years ago

“Fantastic plants and pots - brilliantly packaged! Couldn't be happier :)”

Helpful Report

Posted 3 years ago

“Beautiful and healthy plant delivered in excellent time. Highly recommended!”

Helpful Report

Posted 3 years ago

“What a fantastic company!!! We ordered our plant pot after a lot of deliberation as there was so much choice. We saw a particular one we liked & kept going back to it, so eventually bought it. Very fast delivery & we are thrilled with the pot that was really well packaged too.”

Helpful Report

Posted 3 years ago

“I am more than happy with the Aloe Vera plant I have just bought from Hortology - I was genuinely surprised how big, beautiful and healthy it is! It was very well packaged and arrived quickly too”

Helpful Report

Posted 3 years ago

“The sizing of the pot was wrong. The inside measurement was larger than stated. I could have purchased a smaller cheaper pot. The pot itself is well made and is a lovely ochre colour.”

Helpful Report

Posted 3 years ago

Hello Melanie, Thank you for your order and review. We are sorry the pot wasn't the measurements stated, we will reach out directly to get some more information and resolve this for you. Many thanks, Your Hortology team

Posted 3 years ago

“Your website was clear and easy to use. Our plant came promptly, in lovely condition and in protective packaging that won't harm the environment. Thanks!”

Helpful Report

Posted 3 years ago

“kind if okay”

Helpful Report

Posted 3 years ago

Hello Taria, Thank you for your order and review, we will contact you directly to find out some more info. Many thanks, Your Hortology team

Posted 3 years ago

“Totally satisfied - Beautiful Healthy plant - well packed and delivered in good time”

Helpful Report

Posted 3 years ago

“I have bought several times from them and the plants have always arrived perfect, well packaged and fast. I always recommend it as the best place to get plants buying online.”

Helpful Report

Posted 3 years ago

“I’ve ordered plants and pots from Hortology - they are always great quality- the company communicates well and delivery is good too”

Helpful Report

Posted 3 years ago

“My beautiful string of hearts arrived in good time after ordering and was in such good condition, I get nervous about not picking a plant out myself but I love the one I was sent”

Hortology 5 star review on 10th September 2022

Helpful Report

Posted 3 years ago

“Very nice plant pots. Fast delivery and good online experience.”

Helpful Report

Posted 3 years ago

“Recently got a pink princess philodendron from them. It arrived late, which I didn’t mind; however, multiple leaves were fairly damaged upon arrival which I was not pleased about.”

Helpful Report

Posted 3 years ago

Hello James, Thank you for your order and review. We shall reach out directly for some more information on your Philodendron Pink Princess. Many thanks, Your Hortology Team

Posted 3 years ago

“I received my fabulous pots, beautifully packaged and came very quickly and free delivery which was a bonus!”

Helpful Report

Posted 3 years ago

“Super quick delivery, really good quality pot! Love that they are so light, was able to re-pot our palm which is showing great new growth now it has more space, but we are still able to move it which is ideal as we are renting and at some point will need to carry this down 2 flights of stairs! We bought the smaller version in grey two years ago for another plant and that too is still going strong, we love them both.”

Helpful Report

Posted 3 years ago

“Excellent healthy plant. Efficient service/delivery.”

Helpful Report

Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews