Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Lovely products, well packed and I’m very happy with my new plant pots”

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Posted 3 years ago

“I love our pots and our place looks amazing!!! Thank you Hertology💗💗💗”

Hortology 5 star review on 1st October 2022

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Posted 3 years ago

“Perfectly and securely wrapped goods, wonderful items, to say nothing if the speedy service! Perfection, Thankyou, I’ll definitely be ordering from you again! 😊😊”

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Posted 3 years ago

“I love this company! They package things so carefully, it arrives in perfect condition. Thanks very much.”

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Posted 3 years ago

“Super fast delivery, plants were in except condition on arrival, very well packaged and very reasonably priced! Very happy and satisfied and would highly recommend!!”

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Posted 3 years ago

“I'm so pleased to have found this website. Great customer service and beautiful quality plants. My plant and the perfect sized pot arrived 3 days after ordering and has quickly become my favorite plant in my house. Will certainly order again soon”

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Posted 3 years ago

“Really good quality plants and very impressed with the speed of delivery and the packing. Would highly recommend!”

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Posted 3 years ago

“Each order arrived within a few days. Well packed and greatest choice of pots. Would like the some wider opening pots though.”

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Posted 3 years ago

“Speedy delivery, good quality plants”

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Posted 3 years ago

“The plant pots I ordered were more robust and more beautiful than I’d even hoped for.”

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Posted 3 years ago

“Brought 2 lovely plants a Boston fern and a ocean spider arrived in good condition and well packed I am just about to put a order in for 2 money trees I highly recommend Hortology p s The information on the plant page is very useful”

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Posted 3 years ago

“Items arrived in good condition, although some of the plants had spilled soil around inside. The plant pots ordered had an excessive amount of packing included which could have been reduced.”

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Posted 3 years ago

“The order arrived quickly, and the items were in perfect condition. Very beautiful pots!”

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Posted 3 years ago

“I am extremely satisfied with the service and products at Hortology. I wanted to purchase a plant as a housewarming gift for my sister-in-law and the customer service representative was very responsive and helpful. My sister-in-law was so happy to receive the gift and was raving about how beautiful it is. I would definitely purchase more plants and pots from Hortology and recommend Hortology to a friend.”

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Posted 3 years ago

“Great service and fabulous plants and pots.”

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Posted 3 years ago

“Plant arrived safe and sound.,delivery was fast would definitely buy from here again Thank yous ❤️”

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Posted 3 years ago

“Great...... Really pleased with my order.....Thank you”

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Posted 3 years ago

“I was astonished when a beautiful glossy plant arrived the day after I had ordered it - especially as it was a Saturday! Excellent service, gorgeous plants!!”

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Posted 3 years ago

“I’ve bought plants and pots from Hortology over the past couple of years. Outstanding quality. I love my house plants and the pot I recently purchased is excellent value for money and beautiful!”

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Posted 3 years ago

“The pots are colourful, solid and huge - bigger than I expected despite the sizing information because they have thick walls. The plants will love them, I am concerned about the weight on the floorboards so I expect that they will remain outside for an apricot and a lemon tree to grow in. It was a bit of a wait before delivery but the driver was very kind and helped me check that there was no damage despite cars being held up in the lane.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews