Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,433 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th September 2026

879

Anonymous

Anonymous // 01/01/2019

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“I'm very pleased with my planter and will buy again from this company. It was very securely packed and all in paper/cardboard, no plastic, very impressive.”

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Posted 3 years ago

“Great pot and all delivered in timely and safe manner. Plant has taken on a new lease of life in it's new ceramic home!”

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Posted 3 years ago

“Very prompt delivery, item well packaged and the pot is exactly as we hoped; gorgeous colour.”

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Posted 3 years ago

“The pots I bought are lovely & I realise they need to be packed up safely but the packaging definitely wasn’t green. There was so much sellotape & cardboard that I had to put it out for recycling on two different weeks. The boxes were huge & then had boxes inside the boxes!”

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Posted 3 years ago

“Very pleased with my pot. Delivery good and extremely well packed.”

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Posted 3 years ago

“Items were well packaged. Delivery was quick. All items are good quality and look lovely in the home. Plants were luscious, vibrant and full, love my new fern.”

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Posted 3 years ago

“Have ordered several times over the past few months and each time it's been a pleasurable experience. The plants are great quality and the customer service/help is fantastic. Thank you”

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Posted 3 years ago

“BEAUTIFUL 🪴 Love our little new member. Well packaged and wrapped for travel. VERY HEALTHY. Love it. Thank You”

Hortology 5 star review on 24th January 2023

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Posted 3 years ago

“I am very pleased with the service I received from Hortology. My order was delivered on Saturday as requested. Nicely packed - all plants were carefully protected and delivered in excellent condition. They look better and are bigger than expected. Highly recommended to all plant lovers!”

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Posted 3 years ago

“Lovely, prompt - and LOVELY customer service. High quality product. Highly recommend.”

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Posted 3 years ago

“Really fast delivery and fabulously healthy plant with beautiful pot. It has made my room.”

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Posted 3 years ago

“Always happy with my plants from Hortology.”

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Posted 3 years ago

“service was good and the pot was well packaged so it couldn't have got damaged. The pot looked more gold on the website than it does in person, it's more black than I was expecting.”

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Posted 3 years ago

“Was my second order. Very happy with the quality, how it was packed, delivery and customer service interaction. Definitely a happy customer. Will use it again for sure.”

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Posted 3 years ago

“My beautiful plant arrived quickly well packaged and in great condition. I have looked for ages for a reasonably priced Bird of paradise and was not disappointed. A birthday gift for a friend was met with a squeal of Delight. Thank-you!!”

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Posted 3 years ago

“Excelent service and plant”

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Posted 3 years ago

“My order arrived on time, was well packed. The plant is beautiful and in great condition. I'm really pleased with my purchase”

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Posted 3 years ago

“Arrived well packaged, really stylish planter on wood stand, highly recommended, I will be buying another one”

Hortology 5 star review on 22nd January 2023

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Posted 3 years ago

“Great service. There was a mixup re: my order. Customer services was great and promptly and nicely had me all sorted out. And prompt delivery. Strongly recommend.”

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Posted 3 years ago

“The plant came with soil all over the box that was in. It was a mess. A lot of leaves were black on the tips & throughout. Definitely won't purchase with Hortology again!”

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Posted 3 years ago

Hi Aleksandra We are sorry to hear the plant suffered during transit and arrived with the soil disturbed and black tips, this may be cold damage at this time of year. If you had let us know at the time we would have put things right for you without hesitation. This 1 star review is the first we are aware there was a problem with your delivery which is a little unfair :-( Your Hortology Team

Posted 3 years ago

Hortology is rated 4.8 based on 9,433 reviews