Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Excellent. I had E mailed asking which plants were safe, as I have two VERY adventurous cats. They were SO helpful and I now know 'cat friendly' plants which is excellent. Thank You”

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Posted 3 years ago

“Good communication, efficient delivery and item as advertised.”

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Posted 3 years ago

“Arrived quickly and well packaged ! No damage to the plants !”

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Posted 3 years ago

“Quick, reliable delivery and a great moneytree!”

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Posted 3 years ago

“I've been using Hortology to buy soil for my indoor plants for years. They are efficient with delivery, the quality of their product is excellent and my plants thrive. I would not even consider going anywhere else. Thank you!”

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Posted 3 years ago

“Very reliable.”

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Posted 3 years ago

“Every thing was great. Fantastic products and really good price. Thank you”

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Posted 3 years ago

“Bought my son a plant for his birthday ordered a pot as well they emailed me to say I had ordered the wrong size pot, they changed my order and he loves it great customer service will definitely be using them again.”

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Posted 3 years ago

“Easy website to use, Ecellent selection of plants. And pots. Quick delivery with regular updates.”

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Posted 3 years ago

“Rhipsalis crispata and grey pot cover Ordered as a treat to myself, delivery was around 3 days and both plant and pot were well wrapped and in great condition. Would order from Hortology again.”

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Posted 3 years ago

“Great plants and super value for money. I have had hortology some plants for a long time - they are high quality and they definitely last”

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Posted 3 years ago

“Lovely pot! Excellent customer service. Good communication. Despatched promptly. Item expertly-packaged. Like the varied selection of plant pots on offer. Will buy from Hortology again. Definitely recommend !!”

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Posted 3 years ago

“Quick delivery and quality material. Would recommend”

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Posted 3 years ago

“Lovely healthy plants. Well packaged and quick delivery.”

Hortology 5 star review on 16th September 2022

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Posted 3 years ago

“Great plant, great pot and the whole delivery was very straightforward”

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Posted 3 years ago

“Beautiful plant, and fast delivery.”

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Posted 3 years ago

“Quick, fast and efficient handling and delivery. Pots are lovely and have that “expensive feel” to them. Great quality.”

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Posted 3 years ago

“My 'go-to' website when looking for plant pots. Extensive range of pots to choose from. Always arrive quickly and extremely well packaged to protect from damage in transit. Unfortunately, I recently bought a pot which turned out not to be suitable for where I wanted to put it. I contacted Hortology about returning the pot. Very quick reply with clear instructions regarding what I needed to do. The pot was delivered back to Hortology yesterday. Today I received details of the refund that had been arranged. They even refunded the postage I paid when I ordered the pot. I have no hesitation in recommending Hortology for the range and quality of products and customer service.”

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Posted 3 years ago

“Looks great. Much better build quality and material than I was expecting – feels really substantial without being overly heavy.”

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Posted 3 years ago

“My order of 2 x Dracaena fragrans Lemon Lime 1m tall both arrived in perfect condition. 2 beautiful and very healthy plants. Would definitely recommend for live plant delivery. And will be purchasing from them again. :)”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews