Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,379 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 13th July 2026

Nicola F

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

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English

“Very healthy plant, well secured and carefully delivered. I am very impressed!”

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Posted 3 years ago

“Fabulous service. I had a problem with my plant through no fault of Hortology but they sorted in out in a few days. No fuss, no bother.”

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Posted 3 years ago

“I was surprised at the quality of plants. Good packaging prompt delivery. Will use them again”

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Posted 3 years ago

“The plants are great quality and good value. I’m disappointed with the pots - the colour is less vibrant and different from all the website views, much less green and more grey. But they are good quality and the website and service was excellent, although way too much packaging for the pots was used.”

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Posted 3 years ago

Hello Claire, Thank you for your order and review, I am sorry to hear you are disappointed with your Olive Green - Thies Plant pot. The vast majority of our pots are handmade and we do mention "handmade - every one is unique. Slight imperfections and variations may occur in colour, shape and size" on their page https://hortology.co.uk/collections/all/products/thies-plant-pot-olive-green Packaging, pots and transport create an interesting mix, whilst the packaging may seem excessive it is absolutely necesary to keep those pots intact during transit. We have spent a lot of time testing and developing our packaging to ensure this is optimal, both from a protective but also from an environmental perspective. Any less results in significantly higher damage rates during transit, resulting in more packaging, time and carbon to re deliver replacement items etc. We are happy to hear you value our quality, service, website and value and any questions please do let us know at info@hortology.co.uk Many thanks, Your Hortology Team

Posted 3 years ago

“I have ordered multiple plants and pots from Hortology and they have arrived in perfect condition with paper based 100% recyclable packaging.”

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Posted 3 years ago

“Excellent customer service. Cannot fault anything.”

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Posted 3 years ago

“Prompt delivery and updates received that allowed me to track my gift from abroad. Fantastic prices.”

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Posted 3 years ago

“Pot ordered as a Xmas present for my daughter-in-law. Delivery was prompt and item undamaged.”

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Posted 3 years ago

“I am very happy with my purchase. Despite all the strikes I had a prompt delivery and the plant was in good condition and looks beautiful.”

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Posted 3 years ago

“Excellent service and my plant and pot arrived in great condition. Very helpful staff as I’d ordered a pot that was the wrong size for my plant and I was helped to change the pot and buy the correct size pot. I’d thoroughly recommend this company. Thank you”

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Posted 3 years ago

“Bit disappointed with the satin pothos. It doesn't have roots and the stems were just planted loosely in the top of the soil. Would have expected better from an expensive company.”

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Posted 3 years ago

Hello Hannah, Thank you for your order and review. After looking into this I can see your delivery was delayed by 3 days with APC which wont have helped plant health in such cold conditions. We have reached out directly for photos for us to resolve this for you. I can only apologise for the inconvenience caused. Many thanks, Your Hortology Team

Posted 3 years ago

“Great quality and service, plant arrived well packed and protected. Overnight service so no transportation issues as kept to a minimum. Contacted by Hortology as the pot I selected was the wrong size, corrected and order then dispatched, great experience and I am very grateful as any return is a painful process, which was averted by great service upfront.”

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Posted 3 years ago

“A perfect plant, brilliantly wrapped in eco friendly wrapping....thanks so much!”

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Posted 3 years ago

“prompt delivery well packed”

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Posted 3 years ago

“Great service, would recommend to others.”

Hortology 5 star review on 18th December 2022

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Posted 3 years ago

“Really great customer service, very quick replies and very friendly. Dispatched quickly though did get caught up with second hand delivery service delays. Plant pot very well packaged with no plastic and reusable paper. The plant pot is really lovely and well made and though the product is unique due to glaze, it was happily very similar to picture on site. Felt like a risk ordering this online and it was pricey (now reassured it's worth it as it's great quality) and non refundable. But confident enough I would order again from this site. Thanks!”

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Posted 3 years ago

“Ordered a turqoise/antique bronze plant pot for my stepmother for her birthday and I just know that she will love it! Great quality and pretty unique item, rapid dispatch and delivery as well, also very carefully packaged, would definitely order from here again :)”

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Posted 3 years ago

“Sadly I didn’t receive the plants. I would like a call to discuss it as this was supposed to arrive a week ago.”

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Posted 3 years ago

Hello Anne, Thank you for your order and for your review. I am so sorry APC haven't delivered your goods since their dispatch from us. As discussed on the phone we will resolve this for you and we shall update you directly. Many thanks, Your Hortology Team

Posted 3 years ago

“I was disappointed as the plant had a few buds but most had fallen off. I was hoping to have had it in flower for Christmas but the remaining buds fell off so no flowers at all. Very disappointing after seeing the photo when I ordered the Christmas cactus and having paid over£15 for it.”

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Posted 3 years ago

Hello Anne, Thank you for your order and review. I am sorry to hear your Christmas cactus has lost flower buds in transit, they are delicate plants and we do mention this bud loss in transit on on their page https://hortology.co.uk/products/schlumbergera-christmas-cactus-white Though great to hear it still has some flower buds. Their flowering season is quite long from the start of November - January and their flowers aren't permanent, naturally dying back in around 6 weeks time. We have reached out directly for some photos to check the plant is in good health and any questions please do let us know. Many thanks, Your Hortology Team

Posted 3 years ago

“So pleased with the quality, fast shipping and arrived in perfect condition.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,379 reviews