Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Lovely healthy plants, well packaged and arrived undamaged.”

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Posted 3 years ago

“I have ordered a number of plants from Hortology and they have always arrived in wonderful condition and beautifully packaged to avoid damage in transit. If there have been any problems with a plant (often down to my care!) they have always been very prompt and helpful in offering advice or a solution.”

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Posted 3 years ago

“Everything about Hortology was good. I needed to alter the order. This was done quickly. The order arrived well packaged, in good condition and the plants are much larger than expected.”

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Posted 3 years ago

“Plants delivered in a quick time frame. Packed up carefully and securely so they would not get damaged during delivery. Plants were lovely and full. I’ve used Hortology a number of times now and have always been happy. Highly recommend.”

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Posted 3 years ago

“Good range of plants available, and I really like how you can filter the choices, e.g. for pet-safe plants which was something I was looking for. My plants arrived in good condition and health, and were well-packed. The plants arrived in good time, and communication from Hortology was good along the process. I will definitely buy from them again.”

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Posted 3 years ago

“Ordered 2 plants, one perfect bit the other not in great condition, however brilliant customer service to resolve the problem.”

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Posted 3 years ago

“Ordered the Charlotte Plant Pot - Green 33 x 30 cm size,on the 24 August and arrived on the 26th! I already have this same pot but in a smaller size, the bigger size is much better in 'person' as the green is so vibrant with the pop of copper colour thrown in. Ordering was simple and well packed.”

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Posted 3 years ago

“I ordered two large ‘ Grigio’ pots for a client to place olive trees in. They look absolutely stunning! They arrived in perfect condition and we are ordering some more as they are so lovely.”

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Posted 3 years ago

“Really, really impressed with the service and the product. The plant I received far exceeded my expectations and is excellent value for money. Would use again and would recommend”

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Posted 3 years ago

“Found your website when looking for a plant and pot for my daughter. A fabulous range of pots - very different from the usual. I went on to order 2 plants for a room I'm refurbishing at work. All 3 plants arrived in perfect condition, look so healthy and are a decent size. I'll be ordering all my plants from you in the future!”

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Posted 3 years ago

“Great site, lovely plants and pots. Have bought 3 beautiful plants from them. Just wish they could deliver the plants in the decorative pots, would make it much easier for me. Also a word on their web designers, they need to understand it's no good burying a discount code in a graphic, it needs to be in text so we can copy it.”

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Posted 3 years ago

“5*, great prices, healthy plant and kept updated on delivery!”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“Lovely plant. Very full and in good condition.”

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Posted 3 years ago

“I never received my parcel”

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Posted 3 years ago

Hello Terence, Thank you for your order with us and apologies your order didn't get to you. DPD had some issues with delivery but have returned your order to us safely. I will email you directly to see how you would like to proceed. Many thanks, Your Hortology Team

Posted 3 years ago

“Excellent plants. Prompt delivery. Would highly recommend.”

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Posted 3 years ago

“The plant, a calathea, arrived very promptly. It was well grown, flowering and well hydrated. I was very pleased with it.”

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Posted 3 years ago

“Plants arrived quickly, well packed and in good condition.”

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Posted 3 years ago

“really nice. tall enough and good delivery”

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Posted 3 years ago

“Very good, I really recommended”

Hortology 5 star review on 2nd September 2022

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Posted 3 years ago

Hortology is rated 4.8 based on 9,205 reviews