Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,433 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th September 2026

879

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery and updates received that allowed me to track my gift from abroad. Fantastic prices.”

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Posted 3 years ago

“Pot ordered as a Xmas present for my daughter-in-law. Delivery was prompt and item undamaged.”

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Posted 3 years ago

“I am very happy with my purchase. Despite all the strikes I had a prompt delivery and the plant was in good condition and looks beautiful.”

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Posted 3 years ago

“Excellent service and my plant and pot arrived in great condition. Very helpful staff as I’d ordered a pot that was the wrong size for my plant and I was helped to change the pot and buy the correct size pot. I’d thoroughly recommend this company. Thank you”

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Posted 3 years ago

“Bit disappointed with the satin pothos. It doesn't have roots and the stems were just planted loosely in the top of the soil. Would have expected better from an expensive company.”

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Posted 3 years ago

Hello Hannah, Thank you for your order and review. After looking into this I can see your delivery was delayed by 3 days with APC which wont have helped plant health in such cold conditions. We have reached out directly for photos for us to resolve this for you. I can only apologise for the inconvenience caused. Many thanks, Your Hortology Team

Posted 3 years ago

“Great quality and service, plant arrived well packed and protected. Overnight service so no transportation issues as kept to a minimum. Contacted by Hortology as the pot I selected was the wrong size, corrected and order then dispatched, great experience and I am very grateful as any return is a painful process, which was averted by great service upfront.”

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Posted 3 years ago

“A perfect plant, brilliantly wrapped in eco friendly wrapping....thanks so much!”

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Posted 3 years ago

“prompt delivery well packed”

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Posted 3 years ago

“Great service, would recommend to others.”

Hortology 5 star review on 18th December 2022

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Posted 3 years ago

“Really great customer service, very quick replies and very friendly. Dispatched quickly though did get caught up with second hand delivery service delays. Plant pot very well packaged with no plastic and reusable paper. The plant pot is really lovely and well made and though the product is unique due to glaze, it was happily very similar to picture on site. Felt like a risk ordering this online and it was pricey (now reassured it's worth it as it's great quality) and non refundable. But confident enough I would order again from this site. Thanks!”

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Posted 3 years ago

“Ordered a turqoise/antique bronze plant pot for my stepmother for her birthday and I just know that she will love it! Great quality and pretty unique item, rapid dispatch and delivery as well, also very carefully packaged, would definitely order from here again :)”

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Posted 3 years ago

“Sadly I didn’t receive the plants. I would like a call to discuss it as this was supposed to arrive a week ago.”

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Posted 3 years ago

Hello Anne, Thank you for your order and for your review. I am so sorry APC haven't delivered your goods since their dispatch from us. As discussed on the phone we will resolve this for you and we shall update you directly. Many thanks, Your Hortology Team

Posted 3 years ago

“I was disappointed as the plant had a few buds but most had fallen off. I was hoping to have had it in flower for Christmas but the remaining buds fell off so no flowers at all. Very disappointing after seeing the photo when I ordered the Christmas cactus and having paid over£15 for it.”

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Posted 3 years ago

Hello Anne, Thank you for your order and review. I am sorry to hear your Christmas cactus has lost flower buds in transit, they are delicate plants and we do mention this bud loss in transit on on their page https://hortology.co.uk/products/schlumbergera-christmas-cactus-white Though great to hear it still has some flower buds. Their flowering season is quite long from the start of November - January and their flowers aren't permanent, naturally dying back in around 6 weeks time. We have reached out directly for some photos to check the plant is in good health and any questions please do let us know. Many thanks, Your Hortology Team

Posted 3 years ago

“So pleased with the quality, fast shipping and arrived in perfect condition.”

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Posted 3 years ago

“Not received anything yet”

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Posted 3 years ago

Hello Gemma, Thank you for your order on December 5th and for your review. We dispatched your order on December 5th and I am sorry to hear DPD haven't delivered your items. We will reach out to you directly to resolve this. Many thanks, Your Hortology Team

Posted 3 years ago

“Excellent customer service, Shona at Hortology went out of her way to make sure that the plant and pot I had ordered for a gift fitted together perfectly. Brilliant company, and their website is very informative and so easy to follow for ordering. Thank you!”

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Posted 3 years ago

“Easy to use website and great quality plant. Delivered when they said it would be. Would definitely use this supplier again thank you”

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Posted 3 years ago

“Gorgeous plants, packed with care, and delivered the next day.”

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Posted 3 years ago

“Our plant arrived in perfect condition, carefully packaged. I would highly recommend Hortology!”

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Posted 3 years ago

“I received an alocasia as a gift its been two weeks now and they are starting to wilt. I removed 6 leaves already and continued to turn brown”

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Posted 3 years ago

Hello Dennis, Thank you for your order and review. We are sorry to hear about your Alocasia, Alocasia in general do tend to lose some leaves during their dormancy phase in the winter months. Leaves will yellow slightly and fade away and your plant will then generate new growth in the Spring. We have reached out to you directly for more info as we would love to get this resolved for you. Many thanks, Your Hortology Team

Posted 3 years ago

Hortology is rated 4.8 based on 9,433 reviews