Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,249 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 24th February 2026

870

Anonymous

Anonymous // 01/01/2019

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English

“Very good service although delivery was a little delayed by Hortology correctly querying pot size to go with plant. However, I have to say the issue which was pot height, as opposed to pot diameter, was not mentioned on the website, at least as far as I can tell). Responses to emails were received within 24-36 hours. Delivery was on time once queries had been sorted.”

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Posted 4 years ago

“Very pleased with my Pachira. Arrived well packed. Now repotted and doing well. Thankyou. Sandra”

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Posted 4 years ago

“I love the pots I got. They are wonderful. They just took time to be delivered.”

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Posted 4 years ago

“I bought a beautiful plant pot with which I'm very happy. This was delivered in good time. I was not so happy with the pot liner that Hortology recommended that I buy to make the pot waterproof. This does not exactly fit nicely around the top of the pot. It would ft a pot that had a slightly wider opening at the top. I was consequently a little disappointed.”

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Posted 4 years ago

“Pretty happy and well packed”

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Posted 4 years ago

“I loved my mini hanging planters, but I was disappointed that the box they came in was so very huge! Obviously well padded box to keep them safe but rather disproportionate to the size the planters actually came in.”

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Posted 4 years ago

“Pleased with the vases and the service . Will use again ( and have actually done so ) .”

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Posted 4 years ago

“Lovely pots although all three are disproportionately large as a whole compared to the diameter of nursery pot they fit.”

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Posted 4 years ago

“The plant arrived in good health and as described regarding size - mum really liked it as a mother's day gift! Knocked off one star for the packaging as the cardboard box was huge compared to a 12cm plant - could be a lot more compact and save resources.”

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Posted 4 years ago

“Good website made finding suitable plants easy. Delivery good and well packed, no damage. Only downside is the price is a bit high, esp for containers. However have to say the quality and appearance is great. Would reccomend for a conisdered purchase but beware impulse buys.”

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Posted 4 years ago

“My order arrived in 6 days..... a bit longer than expected but I was very happy with the product. There was no label on the plant giving its name or care instructions which would have been useful as it was a gift.... on the whole though a good service. Please provide care labels in the future :)”

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Posted 4 years ago

“Really pleased with my new houseplant. It's was healthy and in great condition when it arrived. Good customer service and clear communication.”

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Posted 4 years ago

“very nice plants and good delivery services.”

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Posted 4 years ago

“Really pleased with the pot. It fits our stand perfectly and looks great.”

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Posted 4 years ago

“The plant and pot I ordered were lovely and high quality. The only let down was the excessive amount of packaging which I didn’t think was needed and made me not want to buy from Hortology again, despite liking the products very much”

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Posted 4 years ago

“The mispick was dealt with promptly and efficiently. Many thanks for your help”

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Posted 4 years ago

“Exactly the style pot I wanted, a perfect fit for the plant. It took over a week or so to dispatch but it was noted before purchasing so I didn't mind.”

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Posted 4 years ago

“Very good prompt delivery, nice big plant, I hope it will turn orange/red around the edges soon as the picture.”

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Posted 4 years ago

“Plant arrived promptly. It was packaged well but unfortunately there was quite a few leaves that were damaged & broken.”

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Posted 4 years ago

“Lovely product at a good price. Delivery was slower than expected (although within the time specified), however the product is good.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,249 reviews