Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,413 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,413 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the pot and great value for money. Looks great on my new shelf. Arrived quickly too. Only bug bare was that the box it arrived in was huge for a small pot, with so much (paper 👍) wrapping!”

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Posted 5 years ago

“The plant pot I ordered was in excellent condition, and the customer service I received was very prompt and polite. The only downside to the purchase is it took longer than expected (arrived two weeks after I placed the order), with no estimated delivery time provided when making the purchase. Nonetheless, I'd certainly still buy from Hortology again”

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Posted 5 years ago

“The houseplants were deliveted expertly packed and therefore in good condition. The transformation of a corner of our living space was just as hoped, bringing greenery indoors and providing new life or so it seems”

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Posted 5 years ago

“Beautiful plants, took a while to receive them but otherwise a good service. I’d definitely use again.”

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Posted 5 years ago

“The product I ordered was great and arrived in perfect condition sustainable packaging. I was surprised by quite how long it took for my order to be dispatched and arrive (nearly a month), considering it was "in stock" on the website. There wasn't any clear indication to expect this sort of time scale or any communication if there was a delay.”

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Posted 5 years ago

“My plant and ornamental pot both arrived really well packed and in perfect condition despite the delivery arriving upside down! The experience would only be better if i had known exactly which day it would arrive. I was cautious about buying online but the plant is lovely and healthy.”

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Posted 5 years ago

“I had never thought of sending a potted plant as a gift before but the plant arrived in great shape and my mum was delighted. Service from Hortology was above and beyond. A rep alerted me that the pot I had chosen was too smal at the neck for the plant and I was able to replace it with a new one before shipping. On the downside, the plant and pot combo I had chosen were suggested by Hortology's website in the first place. Still, I was impressed the rep had picked up on the error.”

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Posted 5 years ago

“Very good service although delivery was a little delayed by Hortology correctly querying pot size to go with plant. However, I have to say the issue which was pot height, as opposed to pot diameter, was not mentioned on the website, at least as far as I can tell). Responses to emails were received within 24-36 hours. Delivery was on time once queries had been sorted.”

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Posted 5 years ago

“Very pleased with my Pachira. Arrived well packed. Now repotted and doing well. Thankyou. Sandra”

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Posted 5 years ago

“I love the pots I got. They are wonderful. They just took time to be delivered.”

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Posted 5 years ago

“I bought a beautiful plant pot with which I'm very happy. This was delivered in good time. I was not so happy with the pot liner that Hortology recommended that I buy to make the pot waterproof. This does not exactly fit nicely around the top of the pot. It would ft a pot that had a slightly wider opening at the top. I was consequently a little disappointed.”

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Posted 5 years ago

“Pretty happy and well packed”

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Posted 5 years ago

“I loved my mini hanging planters, but I was disappointed that the box they came in was so very huge! Obviously well padded box to keep them safe but rather disproportionate to the size the planters actually came in.”

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Posted 5 years ago

“Pleased with the vases and the service . Will use again ( and have actually done so ) .”

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Posted 5 years ago

“Lovely pots although all three are disproportionately large as a whole compared to the diameter of nursery pot they fit.”

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Posted 5 years ago

“The plant arrived in good health and as described regarding size - mum really liked it as a mother's day gift! Knocked off one star for the packaging as the cardboard box was huge compared to a 12cm plant - could be a lot more compact and save resources.”

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Posted 5 years ago

“Good website made finding suitable plants easy. Delivery good and well packed, no damage. Only downside is the price is a bit high, esp for containers. However have to say the quality and appearance is great. Would reccomend for a conisdered purchase but beware impulse buys.”

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Posted 5 years ago

“My order arrived in 6 days..... a bit longer than expected but I was very happy with the product. There was no label on the plant giving its name or care instructions which would have been useful as it was a gift.... on the whole though a good service. Please provide care labels in the future :)”

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Posted 5 years ago

“Really pleased with my new houseplant. It's was healthy and in great condition when it arrived. Good customer service and clear communication.”

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Posted 5 years ago

“very nice plants and good delivery services.”

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Posted 5 years ago

Hortology is rated 4.8 based on 9,413 reviews