Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Easy to use website, fast delivery. The plants were a good size and arrived in very good condition due to the packaging. I would definitely recommend.”

Hortology 5 star review on 22nd March 2021

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Posted 4 years ago

“A fantastic gift which arrived in perfect condition. Thanks for such a great service!”

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Posted 4 years ago

“Really impressed with the delivery, very well protected and plant was gorgeous! Great choice on website and will definitely buy again.”

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Posted 4 years ago

“Very impressed! The website was very easy to navigate, full of lots of helpful information. My palm arrived in a large box securely packed and in great condition. Shall definitely re order from you when I need another plant”

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Posted 4 years ago

“I have had an ongoing problem with mealy bugs. Since receiving my order mealy bugs no longer reside in my orchids”

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Posted 4 years ago

“Good website made finding suitable plants easy. Delivery good and well packed, no damage. Only downside is the price is a bit high, esp for containers. However have to say the quality and appearance is great. Would reccomend for a conisdered purchase but beware impulse buys.”

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Posted 4 years ago

“good products in great condition. well shipped and excellent service”

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Posted 4 years ago

“I’m really pleased with my 2 recent orders from Hortology. The communications and delivery were great. The products arrived well packaged and of superior quality. Will definitely recommend.”

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Posted 4 years ago

“I ordered the String of Hearts as a gift. The item was delivered very securely and in perfect condition. I will be ordering again, for myself, soon.”

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Posted 4 years ago

“Love my new planters for my ever growing plant collection.”

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Posted 4 years ago

“Ordered a pot for my peace Lily and I love it. Pot is really well made and looks really nice in my living room. Item was packaged well and delivered with care. Will definitely be ordering more plant pots from Hortology in the future and I have already recommended to family and friends. Thank you!”

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Posted 4 years ago

“Website is easy to navigate, found all I needed and order was delivered earlier than expected so I am very happy with everything!”

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Posted 4 years ago

“Healthy plants received and 2 nice pots, just as depicted on the website, thank you.”

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Posted 4 years ago

“I bought beautiful pots and a lovely plant - affordable; great variety; excellent quality and packaged and delivered in perfect condition. Thank you.”

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Posted 4 years ago

“The plants are really beautiful, we’re packaged well and arrived in perfect condition”

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Posted 4 years ago

“My order arrived in 6 days..... a bit longer than expected but I was very happy with the product. There was no label on the plant giving its name or care instructions which would have been useful as it was a gift.... on the whole though a good service. Please provide care labels in the future :)”

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Posted 4 years ago

“Received my Yucca which was in immaculate condition. Exactly what I wanted to fit a corner of my lounge. Very healthy and looks great. Very pleased with my purchase!”

Hortology 5 star review on 21st March 2021

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Posted 4 years ago

“The plant sent is good however im a little concerned about the tips of the leaves...they are brown which i know can often be due to lack of humidity. Im spraying with water hoping i can arrest further deterioation”

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Posted 4 years ago

“Fabulous quality copper planters. Fast delivery and very well packed.”

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Posted 4 years ago

“Lovely pots great service will order again soon”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews