Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,202 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“This was my first expereince of using Hortology and what a joy it was. Lots of choice, good pricing, excellent communication and a delivery that happened on time with great packaging. On top of that what I bought was exactly as described and what I expected. I have already recommended them to others.”

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Posted 1 year ago

“The pictures I viewed on your website of the plants that ordered were excellent. The conditions of those plants I received were better than the pictures. Amazing. Brilliant. I am planning to order some more soon.”

Hortology 5 star review on 13th January 2024

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Posted 2 years ago

“Good quality plant very healthy well packed arrived in tip top condition no complaints whatsoever”

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Posted 2 years ago

“great selection of products. The packaging was the best Ive recived for a 'live' plant and everything arrived very quicky. Will be shopping with Hortology again”

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Posted 2 years ago

“Great selection of plants with clear advice on care. Easy to find a plant for a shady environment that is easy to care for. Quick delivery and great communication to keep you updated. Well protected during transport, arriving in beautiful condition. Very happy and would order again!”

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Posted 2 years ago

“Package was received promptly and though packaging was a bit excessive for items ordered everything was fine and mostly recyclable”

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Posted 2 years ago

“Very good pot well parcelled and arrived quickly. Very satisfied.And you earn points towards other purchases.”

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Posted 2 years ago

“not the first purchase from this wonderful online shop! Happy customer”

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Posted 2 years ago

“A great quality product, carefully delivered in good time and expertly packaged. Highly recommended.”

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Posted 2 years ago

“Lovely plants as usual at Hortology , great service, plants come very well packed and arrive safely with no damage, they arrived when they said they would so very happy.”

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Posted 2 years ago

“Wow we found some exquisite pots.. when they arrived even more beautiful. All the items were expertly package. Definitely going back for more”

Hortology 5 star review on 9th January 2024

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Posted 2 years ago

“I have just bought a large indoor plant pot. I am very pleased with it. I found the website very good with the measurements given so that I could choose the exact size. Happy customer.”

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Posted 2 years ago

“Everything good. From order to delivery and of course the actual plant!”

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Posted 2 years ago

“Plants arrived quickly and looked great, would reccomend.”

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Posted 2 years ago

“Ordered 2 plants and pots for Xmas presents really happy with the service I received and the goods I purchased”

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Posted 2 years ago

“Ordered a lovely plant pot which arrived very securely packaged and exactly when expected. I am really pleased with the pot and it is as described and pictured on the website. I bought a liner for it and this was already fitted for me. Would recommend this company.”

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Posted 2 years ago

“Found a pot that I love on Hortology that I couldn't find anywhere else. It cost a little more than I was planning to spend, but well worth it for the style I wanted. It was also well packaged and delivered quickly.”

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Posted 2 years ago

“very good quality”

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Posted 2 years ago

“I’ve ordered plants as gifts twice now, one small and one big, and the experience has been good both times!”

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Posted 2 years ago

“Plant and pot arrived in perfect condition. Hortology informed me in good time that there was a problem with my original choice of pot and offered alternatives. Felt that I received a good service from this company and recipient very happy with her plant.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,202 reviews