Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,213 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Great website, speedy delivery -- lovely plants and pots delivered in perfect condition.”

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Posted 4 years ago

“Lovely pot arrived in time for my daughter's birthday thanks. Very helpful staff and prompt email replies”

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Posted 4 years ago

“The plant pot I ordered came quickly and was in perfect condition. Good quality product as well. Would definitely recommend.”

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Posted 4 years ago

“Love all three pots and plants iv recieved from Hortology. Delivery was quick and all items were packed well. Excellent communication from customer services also.”

Hortology 5 star review on 4th June 2021

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Posted 4 years ago

“Peace Lily arrived in good nick and now happy in old earthen ware pot!”

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Posted 4 years ago

“Fats delivery Very informative website My plants are thriving!!!”

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Posted 4 years ago

“Beautiful selection of pots, very well packed. The plant that I had ordered was delivered in an excellent condition.”

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Posted 4 years ago

“Plant pots looked even better than shown! Speedy delivery and VERY WELL packaged. Great communication too. Highly recommended!!”

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Posted 4 years ago

“Absolutely fantastic! Lovely range of products which arrived very quickly after placing the order, were well packaged and excellent quality. Very happy customer and will be using again.”

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Posted 4 years ago

“Excellent service! The plant we ordered wasn't in stock and when the team saw this was a birthday gift they reached out to offer to switch the order. This was all done with minimal fuss. The order arrived quickly and was loved by the recipient.”

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Posted 4 years ago

“Fully satisfied!!”

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Posted 4 years ago

“Excellent service. I received my items very quickly and they were packed very well! Thank you”

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Posted 4 years ago

“Quick and efficient service”

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Posted 4 years ago

“Lovely, healthy plant as always, even though I messed up the delivery address! Would definitely order again”

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Posted 4 years ago

“Delighted with my purchases, my lovely plants arrived in super quick time, they were expertly packed and both plants were in.perfect healthy condition. Both plants have settled in well to their new home. Will definitely shop here again.”

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Posted 4 years ago

“Very well packaged and plants are in great condition.”

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Posted 4 years ago

“Beautiful planter the colour was true to the picture so very happy. Only issue is there is too much packaging. I plant and planter - the card and paper filled my wheelie bin!”

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Posted 4 years ago

“Fast service. Well packed beautiful plant. Thankyou”

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Posted 4 years ago

“Great products and very good engagement from the customer support team. Before they shipped a product that they recognised was not up to their standard, they sent photos and asked whether I still wanted the pot. I'll definitely be ordering from them again”

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Posted 4 years ago

“By far the nicest collection of plants and pots of the options I investigated. Plants arrived as described, well-packed and healthy. Slight hiccup that one of the plants I ordered turned out to no longer be in stock with their growers but they were proactive in contacting me and asking how I’d like to proceed (e went ahead with the remainder). Refund for missing plant quickly arranged and issued.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,213 reviews