Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,213 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Really helpful, friendly and Communicative. Lovely pots.”

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Posted 4 years ago

“I recently discovered this company and have now had two orders successfully delivered. I purchased a large number of plants and ceramic pots and everything arrived very promptly (next day) and in perfect condition. I was impressed with the attention to detail regarding the packaging - all plants were very securely fixed together and to the base of the box and every pot was packed between thick coils of packing paper. Would highly recommend.”

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Posted 4 years ago

“Always happy with my plants from hortology - beautifully cared for and delivered with care. Has kept me coming back time and again over three years.”

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Posted 4 years ago

“So happy with the pots and wonderful customer service :)”

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Posted 4 years ago

“Fantastic plant pot with great detailing. Would buy from Hortology again.”

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Posted 4 years ago

“I spent hours looking for stylish large plant pots for reporting indoor plants and finally found them at Hortology. They also had ethically-minded compost which made me happy. Plants are very content now. Thanks for the easy process and help with delivery. Packaging was fantastic!”

Hortology 5 star review on 7th June 2021

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Posted 4 years ago

“The plant and pot were delivered on time and were of perfect quality! I totally recommend this service! My only comment would be that the plant didn't match the pot size, even though I looked up the dimensions. It would be nice if, when ordering a plant, I could get suggestions for pots that would match that plant. Overall a great experience!”

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Posted 4 years ago

“Very good selection of plant pots at a reasonable price. The description on the website makes it easy to choose and the pot met the expectations. The delivery service was super quick and the pot very well protected against possible damage.”

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Posted 4 years ago

“Amazing prices & quick delivery! Will be recommending to family & friends”

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Posted 4 years ago

“Incredibly impressed with the service provided by Hortology. The plant itself is probably even better than I hoped - having shopped elsewhere online for houseplants, I wasn't expecting such a fine specimen. And the care taken to package it safely so that it arrived in excellent condition, is superb. Would thoroughly recommend, and will certainly be looking here first when I next need plants.”

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Posted 4 years ago

“My ceramic plant pot is perfect and the colour an excellent match to the pedestal I enhanced in a dark green and gold all in all with the artificial plant I sprayed in gold leaf, it looks pretty impressive statement piece 😀”

Hortology 5 star review on 6th June 2021

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Posted 4 years ago

“I bought two pots for our living room and they look great. They are not heavy and the plants fit well in them.”

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Posted 4 years ago

“Well packaged plants. Look very healthy. Beautiful pot. All settling down then their bed home Good speedy delivery. No covid impact excuse. ..its was great to have them so quickly”

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Posted 4 years ago

“Amazing :] Plant came so quick and in good packaging”

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Posted 4 years ago

“Beautiful plant pots. Colours and textures are just what I wanted.”

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Posted 4 years ago

“Really pleased with these pots. Look lovely. Came very well packed.”

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Posted 4 years ago

“I stumbled across Hortology by accident. I had a look and loved the website, the choice, the explanations of everything.. I’m a novice when it comes to plants but the guide / recommendations for ‘hard to kill plants’ was up my street. They come packaged excellently! No damage to the plants or pots. Iv ordered twice now & would definitely order again. Highly recommended!”

Hortology 5 star review on 5th June 2021

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Posted 4 years ago

“Great place, great plants, great pots, great service - strongly recommend!”

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Posted 4 years ago

“Great colour but in door use only as no hole in bottom”

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Posted 4 years ago

“Excellent service and beautiful plant pots”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,213 reviews