Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,212 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Great customer service. Very helpful. Plants arrived in great condition. I have ordered twice within two weeks and will order again.”

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Posted 4 years ago

“Easy ordering, extra swift deliveryand excellent product. I bought an atomiser/mister as a gidt and it was joyously received. Thank you.”

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Posted 4 years ago

“Nicely package. Quick shipping. The plants look nice and healthy.”

Hortology 5 star review on 14th June 2021

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Posted 4 years ago

“I didn’t know about this website, and it popped up when doing a google. Love my plants regardless of situation, and was really surprised at the range of plants on offer, AND the pots to put the plants in, and really quite affordable. The information is very informative, I have pets so have to be mindful of what I can buy. Took the plunge and bought two plants, and my initial order did take a while to be sent, not sure whether this was due to availability, chose plants that were available. That aside, the plants received were incredibly healthy well package, and now look lovely in my lounge 😊I love large leafed plants and will definitely be ordering more plants from hortology. Would definitely recommend.”

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Posted 4 years ago

“Beautiful addition to my decor and very reassuringly packaged”

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Posted 4 years ago

“Ordered 5 plants with pots. They came super-well packaged. Lovely plants and the pots are very good quality. Love that you can search for pet-friendly plants.”

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Posted 4 years ago

“Top marks for the packaging! But points lost for the condition (health) of the plant inside. Brown, scorch-like marks along the entire vine, that flake off when you touch them. There were numerous holes in some of the leaves...plus a number of dead leaves too.”

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Posted 4 years ago

Hi Chantelle Thank you for your feedback. Please note, that the Pothos plant you ordered, does naturally have brown edges along the folds in the vines, which are not scorch but do look a little like burn marks. We have a close up of this feature on our product page: https://hortology.co.uk/products/epipremnum-aureum-golden-pothos. If we can help any further please would you send us some images to info@hortology.co.uk so we can look into this in more detail for you. KInd regards - Your Hortology Team

Posted 4 years ago

“I started my houseplant hobby with Hortology and I’ve continued to use them since. The quality and value are second to none and their customer service is fantastic. Really friendly, personable staff where you feel like you’re dealing with a small friendly company who care. I’ve had some gorgeous plants off this company and I thoroughly recommend.”

Hortology 5 star review on 13th June 2021

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Posted 4 years ago

“Beautiful plants, exactly as described on the website picture, well packed and delivered on time In perfect condition. Excellent customer care and service. Highly recommended.”

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Posted 4 years ago

“My order arrived super quick - in less than 48 hours (I’d only paid for standard delivery) and was well packed, so no damages on arrival. Very pleased with my order!”

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Posted 4 years ago

“Very good service and beautiful plants and pots”

Hortology 5 star review on 12th June 2021

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Posted 4 years ago

“Very efficient. Good communication throughout and beautiful healthy plant received. Will definitely order again.”

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Posted 4 years ago

“Excellent collection. Good delivery service. Will return...”

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Posted 4 years ago

“Lovely hanging plant pot. Company send emails about plant care and tips. Very handy for beginners.”

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Posted 4 years ago

“All plants arrived intact, very secure packaging, very lush plants. Bought 13 plants and very happy with my purchases.”

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Posted 4 years ago

“Cheap and cheerful indoor planter, with speedy delivery to boot. Very happy with the quality for the price point, and my dragon tree is happy too!”

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Posted 4 years ago

“Lovely plant pot, very reasonably priced... order was shipped Tuesday afternoon and it arrived Wednesday morning! It was packed so well that the courier could have run it over and it wouldn't have broken! Extremely impressed and will definitely buy from Hortology again.”

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Posted 4 years ago

“Really good quality”

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Posted 4 years ago

“Beautiful plant and delivered in spacious packaging and really fresh looking!”

Hortology 5 star review on 11th June 2021

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Posted 4 years ago

“Really helpful, friendly and Communicative. Lovely pots.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,212 reviews