Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,213 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful pots, delivered intact and look fantastic.”

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Posted 4 years ago

“Excellent service! Arrived earlier than expected. The plants are wonderful!!”

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Posted 4 years ago

“Amazing Customer Service, so helpful in every way, can't fault them. Pots arrived well packaged and again, service from Hortology cannot be faulted. Highly recommend.”

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Posted 4 years ago

“First time I have ordered from Hortology and I have found them excellent - a good selection of plants to choose from. My order arrived very quickly with Parcelforce, and I was amazed at how good the packing was, ensuring it arrived in perfect condition. I will certainly be using Hortology again.”

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Posted 4 years ago

“Beautiful maidenhair fern and lovely pot! The pot was even better than in the photo. Will be saving up for another treat soon. Also bought a glass spray bottle and my houseplants are loving it. Quick delivery too.”

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Posted 4 years ago

“I have ordered 3 plants from Hortology and they are quality. They are beautiful and healthy. The silvery ann's soil is slightly compacted but thriving. I would definitely recommend!”

Hortology 5 star review on 31st May 2021

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Posted 4 years ago

“Amazing plant again! Healthy and delivered very quickly.”

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Posted 4 years ago

“Very prompt. Beautiful flowers!”

Hortology 5 star review on 30th May 2021

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Posted 4 years ago

“Quick, efficient service. Extremely well-packed pots!”

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Posted 4 years ago

“Variety of plants and stylish pots. They arrived well packed and look very healthy. Happy with my purchases.”

Hortology 5 star review on 29th May 2021

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Posted 4 years ago

“Plant arrived well protected, no movement whatsoever. It looked as beautiful as seen on the website. Very pleased and would not hesitate to use this site again.”

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Posted 4 years ago

“The pot itself is absolutely stunning. A piece of art in its own right. HOWEVER, I was not very happy about the ordering process. When you are ordering on a mobile device (and this may even be true for desktop/laptop orders), you go to pay, then see: - The item - The price - Different options to pay I chose to pay by Apple Pay and the order was placed. However, it is not until you see the 'Thanks for your order' screen, that you see the final price. After the fact, I saw a pot price, a delivery fee and VAT added, raising the price quite a bit higher than the price I thought I was paying. I would not have minded paying the final price for the pot IF I'd have known what the total was before I paid. It really is all in the communications.”

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Posted 4 years ago

“Beautiful pots. Speedy delivery.”

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Posted 4 years ago

“Delivery very quick and really happy with items , just the job. Thank you sandie😁”

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Posted 4 years ago

“Lovely healthy plants and beautiful planter.Well packed and undamaged.Reliable company with good quality products. Can't praise them enough.”

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Posted 4 years ago

“Beautiful pot. Super quick delivery”

Hortology 5 star review on 27th May 2021

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Posted 4 years ago

“Fabulous plant pots, excellent customer services, really well packaged & fast delivery. Very good buying experience! Thank you”

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Posted 4 years ago

“Plant arrived quickly as described and in very good condition. Also, very well packed, so not damage. Overall, very pleased with service and my order. Thanks”

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Posted 4 years ago

“Very fast delivery. Plant well packed to withstand transportation. Fabulous plant. Larger and more lush than expected....looks amazing!”

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Posted 4 years ago

“Beautiful plant, well packed, very prompt delivery and good price.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,213 reviews