Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,376 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 13th July 2026

Nicola F

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

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English

“2nd purchase, and very pleased too! Email confirmations, from order to day of delivery. My pots are top quality and love them.”

Hortology 5 star review on 9th March 2023

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Posted 3 years ago

“The website is great and easy to navigate. I particularly like that they tell you the actual opening size of all the planters that they sell. Everything in my order was extremely well packaged and arrived in pristine condition. The Osaka fern I bought is breathtaking and has been admired by everyone who has seen it. Hassle free and enjoyable online plant shopping experience.”

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Posted 3 years ago

“Very quick delivery and great packing. I bought a plant pot for my husband's birthday. He really loved it. We are very happy that spent money for it.”

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Posted 3 years ago

“All items in the order arrived promptly and securely packaged.”

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Posted 3 years ago

“I have ordered plants & pots from hortology on numerous occasions & never been disappointed. Always well packaged. Highly recommend”

Hortology 5 star review on 8th March 2023

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Posted 3 years ago

“Lovely and good quality plants. Really fantastic selection of plant pots, from rustic to very chic. Hortology is my go-to website for house and office plants.”

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Posted 3 years ago

“As advertised, on time and well packed”

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Posted 3 years ago

“Hortology never disappoints. Perfectly healthy plants..perfectly packed..perfectly delivered! My go-to website for houseplants and containers.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“The plants arrived very quickly and neatly and securely packaged. So pleased to see such healthy plants, would 100% recommend!”

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Posted 3 years ago

“I was super happy with my first experience at Hortology! The plants were despatched and delivered within a few days and they arrived well packaged, well watered and looking super healthy. I will definitely be shopping with Hortology again!”

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Posted 3 years ago

“Beautiful plant and arrived in perfect condition.”

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Posted 3 years ago

“Fantastic quality, packed very well to stop damages during transit. My pots looked so good I ordered some more!”

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Posted 3 years ago

“Second order from Hortology and as before the item is great and looks fantastic. Item was well packaged and dispatched swiftly - unfortunately the courier service (APC) used were problematic compared to competitors! While they confirmed the date of delivery the day before there was no indication of time, they will not leave item with Neighbour or in safe place so waited in all day and still missed them!!!!???? Ended up driving (1 hour round trip) to pick item up from depot as they were unable to confirm delivery time (even AM or PM) on any given day! Suggest Hortology look at more client focussed delivery companies!”

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Posted 3 years ago

Hello John, Thank you for your order and review, we have reported this issue to APC as you should have received a two hour delivery window on the day of delivery. We can only apologise you didn't receive this email. As for leaving things safely/ with neighbours, our couriers will only do so if the instruction has been added when placing your order. This removes the option for drivers to leave things, especially plants in cooler conditions etc. We shall reach out directly to resolve this for you. Your Hortology Team

Posted 3 years ago

“My first purchase from Hortology and I'm delighted with the beautiful plants and pots. I love browsing the website too, it's really user friendly and I particularly like the fact that the pot openings are listed. It makes shopping so much easier. Thank you Hortology!”

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Posted 3 years ago

“Delivery company posted my parcel to the wrong address, contacted hortology on Friday afternoon and they had a replacement at my door on Tuesday morning. Happy with the fast customer service! And my products.”

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Posted 3 years ago

“Found them on a Google search and they had such a wide range of really nice quality indoor pots. It's so difficult to find nice ones these days and usually they are tiny and plain but these pots are a real mixture of stunning with loads of different sizes too complement all my house plants. Communication from them was second to none and all pots arrived safely and well packaged. I can see me buying a lot more from here xx”

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Posted 3 years ago

“Good service with pots protected well for delivery”

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Posted 3 years ago

“Beautiful plant pot. Excellent quality.”

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Posted 3 years ago

“Just excellent!”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,376 reviews