“Wasn't kept informed as to when sofas were being delivered. Had to ring up to enquire which wasn't easy.
When sofas arrived they were extremely uncomfortable despite the description saying extremely comfortable. 4 people have sat on them all shapes and sizes and all agree uncomfortable. Would never buy again from this company.”
“Having difficulties to return the item which is still in its original packaging. The only way to contact aftersales is by email. I am waiting whether the item will be collected and have been warned there is a charge for it”
“The website is easy to use and has plenty of choice.
I was given information on updating my delivery preference and contacted to ask if I was pleased with my order.”
“Do NOT buy from Home Done Limited. I have bought the trio white high gloss from them and was surprised that this product is made of pressed cardboard and a very thin one. The bedroom furniture is for daily use and I doubt that this trio will not be broken in 2 weeks after daily use. I want to return it, but the return postage to Scotland exceeds the cost of trio and Home Done Limited does not offer a collection service. I have logged a legal dispute with Home Done Limited.”
“I was a bit worried about my order for the wardrobes after reading some of the negative reviews.
Order delivered when promised and the wardrobes are very good quality.
My husband said the instructions could have been better. But probably not the fault of Home Done.
The build quality was good and they look lovely.”
“Do not believe on advertised product pictures on their website .You will order something and will get something completely different from website .Once you will try to make them aware of their mistake .They will respond to you saying pictures on website are for reference purpose only .Avoid them.Will be taking this matter further with fraud handling agencies”
“It looks great after fixing everything but the process was hard because the instructions could have been easier if all the pieces were numbered to make it easy to assemble. It took me the whole day to finish the job.”
“I’m having a very stressful experience. I brought a wardrobe online, it arrived without any parts labelled and no instructions. Video instructions were sent but the parts aren’t labelled so it’s not possible to follow. Waiting for quote to assemble, still waiting , 2 weeks later. Very upset.”
