“Placed order on 15 July, delivery expected between 23rd and 31st July. Still waiting. Spent 15 on a call with Homedone and all they could say was there were problems at the courier. However they hadn't even confirmed with the courier that they should expect to receive the goods. All I get is a message to say 'parcel is being prepared'”
“well i haven’t received my order yet, my tracking number doesn’t work, i’m not happy and i would like a speedy resolution before i put a decent review up, very disappointed, furniture ordered on same day from another company came quickly with excellent communication, if they can do it, it can be done”
“Ordered a bed nearly two months ago and it is still yet to arrive. Contacted Home Done six days ago who found that their courier ‘had a a problem with the address’. If there was a problem why didn’t they contact me? The problem obviously wasn’t that bad as they immediately resolved it and now it is on its way. Apparently. Still haven’t got it though. Paid for it though. So where is it? Six days and counting since second contact. Though their usual delivery time is 7 days +or- 3. Very slow even this. Especially if it ends up being 10. This is likely a problem with their third party courier service Yodel. But Home Done have a responsibility to manage this effectively and they’ve failed in this. It shouldn’t be up to me to have to chase them if there is a ‘problem with the address’ In these days of next day delivery two-months and counting is a great disappointment. Especially on a high value item like this. Won’t be using again. Yodel tracking has been saying 'about to hit the road' since the 23rd July :(”
“My item has not arrived! Communication with Home Done has been sporadic at best. Delivery was to have been over a week ago and I needed to chase them for a revised delivery date. I still don’t have a firm delivery date.”
“The timing of this request for review is very poor as I am yet to receive my delivery! The tracking number provided is invalid and the delivery is now beyond the timeframe given to me upon purchase 2 weeks ago so I have no idea where my purchase it. I have emailed the sales team and really hope for a prompt reply and an accurate estimated delivery date/time.”
“Really bad experience, sorry guys.
Delivery took three attempts, I made sure I was home every time. I contacted Customer Services and they just repeated the tracking information. And then when I finally got the item, while I was putting it together I realised there were a number of damages, but I had already unpacked it so I have just kept the item but I’m really disappointed with the whole experience.”
“Home done in general are lovely and have emailed back quickly but offered very little solutions just basic apologies. I'm disappointed overall with my purchase with home done.”
“I wouldn't waste your time. Communication solely by email, suggesting they are sorry, and then wait for 24hrs or so while they liaise with their logistics company.”
“WARNING avoid home done. If i could give minus 5 i would do. I thought that I was buying a new sideboard! When it arrived you could tell that it wasn't new. The boxes were ripped and very badly taped up. You could tell straight away that it had been used before so it was second hand. Home done refused to replace for a New sideboard after repeated emails to them. If I wanted a second hand sideboard I would have gone on ebay or gumtree. So now I am stuck with a £190.00 second hand sideboard that is not even fit to be used as a rabbit hutch. I feel like I have just been robbed. Never buy from home done.”
“Rubbish! I'm sat for over a week with a damaged delivery and non customer support. I'm waiting for a full refund and getting ignored. Your phone's go unanswered and you emails are just fob offs. Your not getting even a 1 star from me.”
“Shocking customer service. You send me an item that is nothing like advertised. I request a refund after confirming everything you asked , and still no return planned. I literally took the item out of the box, noted colour was wrong and put it back in the box.”
