“Item arrived damaged and covered in mould. Refunds/exchange go to a third party to deal with and home done aren't responding. Terrible experience so far”
“Delivery was a week late , then delivery was at 645am . Delivery driver tried charging me 30 quid cash , no receipt either .
Be the last time I order with home done .”
“The chair arrived damaged, I sent a message and pictures over the last three days. They just tell me I have to wait for the vendor to come back to them. I’m not happy because this is clearly a damaged product.”
“I'm very disappointed with homedone after putting all my savings towards a new corner couch 🛋 and footstool after having my couch for nearly a month no sign of the footstool!!! I've rang the number of the courier and just rings out AND ENDLESS EMAILS AND NOTHING!!!!”
“My first order never arrived they said it had been returned to the depot. I decided the quickest way forward was to cancel the order for a full refund and reorder a new one to save confusion/quicker way to get the item. I have now received the item but they have accused me of refusing delivery for the original cancelled item. They are now charging me £38 by deducting it from the refund this is a disgrace and will never use them again. I will also discourage people to use the website I am deeply annoyed with the way I have been ripped off and accused.”
“The purchased item arrived 2 days laterthan expected with several defects including items with holes not drilled through completely and items ot fit for purpose.”
“I ordered a sensor kitchen bin it was £45 other places were cheaper but home done said they could deliver before, it didn’t arrive which isn’t a surprise when they use Evri as a delivery company!
After loads of chasing and complaining a new one was going to be sent then they delivered the original one, which was dented and the sensor part didn’t work! A complete waste of of my time and money avoid this company unless you enjoy stress!”
“Had a high base cabinet paid £152 for it when we put it together it was dropping apart the item not only looked cheap but it was made cheap aswell the shelf split as we fixed it in and the doors didn't line up it looks a mess I would not of paid £20 for it never again”
