“Hardly any communication from them, wasn't told when my delivery was going to be, it just turned up without warning. The seat cushions are different to those pictured, not puffy but flat level. The delivery guys were quite impatient and didn't seem to care what they were doing, the fabric is lovely and soft though.”
“I haven’t received a confirmation email on my purchase. I am unsure when the dining table will be delivered. I have sent a query on the contact us page and still haven’t heard anything.”
“I placed an order online 5 days ago, I haven't had a confirmation email and when I phoned customer service there was some problem with the phones, I have emailed instead but still not heard anything. Don't know if my order has been accepted or if i need to shop elsewhere. Very disappointing, all I need is some communication.”
“No communication. Very poor!!!!
We were told we would receive the Wardrobe within 14 - 26 days, which lapsed. We were then told another 6-7 weeks. They are extremely hard to contact, & they do not respond to emails. We tried to cancel the order as it is taking too long, but no response. Awful experience!!”
“Great price and quick estimated delivery times.
However, no email confirmation of purchase or tracking ID following payment which was disappointing as I had to ring up to find out about the delivery date.”
“We are very pleased with our new wardrobe. It is brilliant quality and looks amazing in our bedroom.
I was slightly dubious at first, as I did not receive an order confirmation and felt communication was lacking. But in hindsight, I did eventually receive replies to my emails I sent and I was told how long delivery would take which was pretty accurate. I was informed of our delivery date a few days prior and I was even able to track what time it was going to arrive. The delivery men put it into our garage for us and made sure we were happy with slight damage to the box. It did take a full afternoon for my partner to assemble, who is a joiner. However, he felt the quality of the parts were very good and it was pretty straight forward to put together.
Thank you!”
“Not really sure where to start! Don’t believe everything you see on their website!! The website stated the item we wanted was in stock so we placed an order and paid in full, only to receive an email a couple of days later to say they didn’t have it and we’d have to change colour! Requested a refund that was never forthcoming. They miraculously found an item and arranged delivery - only to cancel the day before as it had been “damaged in transit”. I believe this was false information and just an excuse to keep our money for longer.
In the end, we did actually receive our item (hence the 1 star), but not before we’d escalated to our credit card company and exchanged almost 30 emails. If you’re looking for a reliable, honest and hassle free transaction, then I suggest you place your order elsewhere!”
“My flipping bed hasn’t come yet!! And no one is responding to me. I got no despatch email or anything, that’s what I think. Hurry up and reply to me !! Thank you”
“I have just received my order, I have received the wrong item, I ordered and paid for a Silentnight Hi-Therm 15 Tog Duvet at £35.99, I have actually received a Silentnight Warm & Cosy quilt which is on the Home Done Website for £29.99!”
