“I haven’t received a confirmation email on my purchase. I am unsure when the dining table will be delivered. I have sent a query on the contact us page and still haven’t heard anything.”
“Not happy with this company, they could not honour my original order, kept me waiting over two wks just to tell me it was out of stock, then a further two wks waiting for it to be in stock, didn't happen so I had to settle for alternative. I went on the web site for " Home Done " and found my original choice was advertised as in stock.😣😣😣😣😣”
“Shame such a nice product. turned up late centre glass door smashed, still waiting for replacement. will I use this company again. ????? Original order was in July. What would you do?”
“Hi just to phone Saturday to rearrange delivery for today as I not going to be in as at work they didn't know anything about but they text me on friday I’ve not got the footstool yet can let me know when I will get the footstool”
“The table arrived with the packaging clearly opened and re sealed, when I opened the box up the table legs were scratched and the rubber feet were missing, I emailed and phoned home done and received no reply. I’ve had to build the table as is with no feet and scratched legs”
“Bought this mattress hoping I would be able to use it on the bed I was also buying but now I have the mattress and no bed. Spare mattress waste of money can't use it as I don't have the bed. The bed on the other hand it never came as even tho it's on the site it's not in stock and no follow ups from homedone either stating when it would be back in stock and delivered”
“Still waiting for the bed,I haven't or never have had a tracking number, I've been told on numerous occasions that it should arrive tomorrow or the day after, I have had a call from customer service and been promised a tracking number but still haven't received one. I'm still waiting for the bed”
“Well i ordered these a few weeks ago they said they was none left but getting sum more in wiuld i wait i said yes emailed them 3 times and someone was supposed to get back to and they have not so am still waiting”
“I ordered 2 parasols. I received one. After contacting Homedone I received the second one, which was damaged. I had to send a picture of the damage, which I struggled with. Once this was done I received the replacement very quickly.”
“Although Home Done was the cheapest price online, I did not receive a confirmation email once I'd made my purchase, I only had contact about my delivery from the manufacturer, not Home Done, so I was not aware my purchase was even ready to be delivered, despite the website stating that they would be in contact with me about the delivery. Overall fairly poor service.”
