Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,599 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,599 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save your money don't order from this company. We ordered 2 blackout blinds that are anything but. Made to measure, hardly, fitted like 2 strips just covering the edge of window. Think we could have measured better with a good old tape measure not some implement that does it for them. Save your money folks, because Customer Service is severely lacking. I've never being spoken to so rudely and dictatorial. Standard answer " well they look okay to me" Hilarys always right, Customers always wrong.”

Helpful Report

Posted 2 years ago

“We have had Hillary blinds for years and they have always been fantastic and no problems at all! Vertical and Venetian throughout the house.. Contacting Head Office the last few weeks to ask about few replacement accessories and could not be more helpful and were with me in just a few days with there compliments.. Really Happy with them”

Helpful Report

Posted 2 years ago

“THE MOST UNPROFESSIONAL COMPANY! DON'T ORDER FROM THEM! I had very unprofessional experience with this situation how it was handle, I’m quite disappointing and not very happy with the blinds, and with the order which I THOUGHT WILL COME WITH THE CASE, unfortunately it came without the case telling me that this is what I’ve order! After the worker finish the installing the blinds, I’ve told him straight away that where is the case? He mentioned that this is what I’ve order! I told him to please remove it as was not what we order and is not in our preference! He mentioned to call the customer service and he left, which I found it very UNPROFESSIONAL and he didn’t even listen my complain or not even appologygse. I’ve called the company and I was in touch with one of their manager, explaining the situation, that I’m not happy with the blinds and is not what I’ve order, they told me that this was what I’ve order and they can’t do anything to change it. She didn’t even listen to me, or try to help their customer she just persist that is noting that she can do and I have to order another blind with the case. I've took a picture sending to my partner showing the case and if he likes it! and we have the confirmation. They told me I have to order another blinds with the case! the builder he doesn't even listen to you and neither their manager! so please be very careful!”

Helpful Report

Posted 2 years ago

“Worst company I've ever had to deal with. I've recently had my entire house done with blinds and curtains but the quality of the fitting was absolutely terrible. The length of the curtains vary and when trying to speak to customer services you get absolutely no help at all. If you are considering new blinds or curtains avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“Terrible experience with Hilary’s blinds. We had three no shows and each time we waited in for the allotted timeframe that we’d been given. Each time we call customer service they just give us a new date weeks ahead and so it’s been 6 weeks that we’ve been waiting just to get the blinds measured! Stay away from this company - completely disorganised and no respect for anyone’s time.”

Helpful Report

Posted 2 years ago

“Use a local company that offer some element of customer Service and decency. Having moved into a new house we decided we wanted white wooden shutters in EVERY window in our house. We obtained 3 quotes with one of these being from Hilary’s. Each representative that came round was given a very clear remit for the quote - Every window in the house. All the quotes came back and although Hilary’s were slightly more we decided to go with them as we had used them on a previous property. Although the cost was over £10k we agreed bringing our total spend with Hilary’s to over £13k in the last 3 years. The fitter (Anthony) has fitted our shutters this week and remarked, “looks like we’re missing a shutter for a window”. Upon receiving this news we contacted Beth at Hilary’s who after much back and forth admitted that she had missed it off the quote. However she tried to blame my wife advising that she hadn’t asked for that one to be done. This was a total lie as I was present throughout the consultation and the remit was very clear - EVERY WINDOW IN THE HOUSE. We checked the quotes from the other company’s and they had included the shutter. Trying to resolve this with customer services has been like pulling teeth. Every time you ring up you get a different agent with none of them happy to try and resolve the issue. I suppose this is what happens when the business is owned by private equity money rather than a local family who actually care about common decency, their reputation and the customer. To be fair to the fitter (Anthony) he was spot on and a nice guy but the rest of the company are only interested in your money”

Helpful Report

Posted 2 years ago

“Disgraceful unreliable company.Pay upfront which is wrong. My conservatory blinds still not complete. We're started in September. It's the first time I've used this company but never again .”

Helpful Report

Posted 2 years ago

“Was sold Venetian blinds which have a manufacturing fault. Still waiting for Velcro to be posted to me so that the fitter can return. Hillaries is producing these with magnets which they know do not hold. Its a manufacturing fault which they’ve done nothing about. I was also sold “perfect fit blackout blinds” which are not perfect fit at all letting a window frame of light in from all sides. Cheap looking overpriced product which salesman sold to me that is not fit for purpose. I will never shop with Hillary Blinds again. Also the self-employed fitter they arranged was so booked up it took him two months to come. Appalling.”

Helpful Report

Posted 2 years ago

“Hillarys is rubbish on delivery, Promise was 3 to 4 weeks still waiting and we are now on 10 weeks and still awaiting FITTING. Can recommend Hillarys.”

Helpful Report

Posted 2 years ago

“The second order of vertical blinds were fitted today by Advisor 118398. We have had an excellent service from ordering to fitting by this gentleman . The blinds are made beautifully & the end product excellent. We have been completely satisfied & very pleased we chose Hillary's blinds”

Helpful Report

Posted 2 years ago

“Worst incompetent Company known to mankind that employ a pack of liers from start to finish. Had measuring done weeks ago (3 times because the first 2 measurings were wrong). We were told 4 weeks until fitting so fine with that at that point. Had to ring up after a month as no communication from them and were told they were ready and would be sent out to fitter for whom apparently had them delivered on the 8th Nov. Had to ring them again to see what was going on as we heard nothing and were asked if we'd had our measuring done??? After explaining that we were waiting for a date we were then told by the fitter that he'd sent them back as they were not correct. 3 days later we rang again and customer services said they'd sent them back to the fitter - we heard nothing again from the fitter so rang customer services again who said the blinds had been delivered to some woman from hillarys that was then going to drop them off that day to the fitter. The fitter then said he had them but was waiting for somebody to give him a hand with fitting them. Never heard anything again so called again to be told that they would contact the fitter (they allegedly did this whilst putting us on hold). We were then told it would be Friday 25th Nov (today) at 3pm. No fitter showed so rang customer services given all of the trash stories we'd been getting. They advised that the fitter had an issue with his tablet and one of the blinds was faulty (AGAIN) and had been sent back. Asked to speak to manager and was told they couldn't guarantee they'd call me back. I advised them that I wanted my blinds delivered direct to my house and forget them fitting it as they are clearly incompetent. This is only a number of calls we've had to make - if I'd listed all of the stories and calls this review would take an hour to write. They've had my money and have my blinds and still can't tell me whats going on. AVOID THESE IDIOTS. No doubt I will have to call them again and again so I'm just going to get in touch with trading standards to help resolve. I have dealt with some idiotic companies over the years but these lot are top of the pops. I would sack the lot of them as they clearly haven't got a clue and are not being managed by anybody competent either. No wonder there's a continuous sale on. I dread to think how the fitting would go hence the reason I won't be letting them in my home. GET MY BLINDS SENT TO MY PROPERTY OR RETURN MY MONEY THAT YOUVE HAD FOR OVER 2 MONTHS.”

Helpful Report

Posted 2 years ago

“Decent service, friendly installer, communicated well in advanced when timescales changed, and was fitted well. A little pricey, but for what I wanted I couldn't find a self-fit option available to buy, so it was worth it.”

Helpful Report

Posted 2 years ago

“I’ve had nothing but issues with this company ever since I ordered my shutters in January- we paid £750 upfront and were told that they’d be fitted in May. When they arrived in May, they were the completely wrong size so they had to be re-ordered. I was informed that they wouldn’t be ready until September- at this point I asked to cancel my order as I wanted my money back, however they refused. They were then due to be fitted on the 10th September, i called them on the 9th to ask what time they’re coming tomorrow, however at this point I was told that they’ve been delayed by an extra 5 weeks, so they couldn’t be fitted until October- no one even bothered to let me know. Due to the issues, I informed Hilary’s that I’m not willing to pay the outstanding balance of £250. I’ve now received a letter stating that if I don’t pay, they’re going to take me to court. I’ve had to wait 10 months for our shutters to be fitted, the customer service has been shocking and I DEFINITELY WOULDN'T RECOMMEND THEM.”

Helpful Report

Posted 2 years ago

“very pleased with my roller blinds excellent service from start to finish Thank you”

Helpful Report

Posted 2 years ago

“Super job!”

Hillarys 5 star review on 15th November 2022

Helpful Report

Posted 2 years ago

“Very helpful and professional. Good advice on blinds and happy with the blinds and curtains put up. Thank you”

Helpful Report

Posted 2 years ago

“Excellent So delighted with my new look Shutters , highly recommend Your company and colleague Thank you A happy customer”

Helpful Report

Posted 2 years ago

“Keith was really helpful. We had three electric blinds fitted with the Smart Hub. It all works really well and the price was really competitive. We couldn’t be happier.”

Helpful Report

Posted 2 years ago

“Gareth was absolutely amazing from start to finish. He made us feel really comfortable and was so knowledgeable. He really helped us find the right bliss for us and was a lovely man. What a credit he is to your company!”

Helpful Report

Posted 2 years ago

“The consultant was punctual, he gave good advice on choice of blinds. Fitted quickly and efficiently.”

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,599 reviews