Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,599 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,599 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim arrived on time to measure and quote. He contacted me the day before fitting and arrived on time The 3 blinds we had fitted look good and were well fitted.”

Helpful Report

Posted 2 years ago

“Having been told that my sons replacement blinds ( that took 5 months 47 phone calls and 26hours of my time ) to replace Hillary’s consider to be fine . I on the other hand don’t. They have offered me £50 compensation for the damage the fitter caused to my sons walls . The law of our country is they have to replace the blinds until I am happy or give me a total refund. If they refuse to do either, then we go to small court . Never ever have a come across a company that treat they customers in such an appalling manner . Please for your own mental health do not use this company. My battle continues and I will not give up”

Helpful Report

Posted 2 years ago

“Appalling customer service. Started off great, lovely sales chap, fitter was lovely. Post fit day it all went downhill. Our vertical patio blinds arrived the wrong size on the length so are just dragging along the floor. A manufacturing issue apparently. We had perfect fit blinds installed on some other windows and the following day a double glazed unit had a crack in it. The windows were brand new a month or so beforehand. It looks like a stress fracture where the blinds are fit too close to the glass and do not accommodate for (very normal) thermal expansion. The mind boggles. Hilary's have been a nightmare to contact - I sent the claim form over 3 times over the course of a few weeks before getting a response (all the while having a shattered window that we can not replace without removing/damaging the blinds so these need to be removed/reinstalled). Eventually they got back to us and we have sent a quote over for the replacement double glazed unit. They have come back asking that this is in a non editable format (it is a word doc, it is a small local company) as if the authenticity is in question. The format of a document can be easily changed by anybody with basic PC knowledge (I work for a tech firm) so this being sent in a format other than word would not confirm the authenticity. Hilary's are welcome to contact the company directly to verify this themselves, or indeed arrange a quote and replacement themselves, since the damage is a result of their product. They have also asked for the quote to be VAT registered. The quote does not include VAT (as I said, a small, local company so not VAT registered) so why on earth would they require this. Absolute absurd comments and I have been hung up on after being on hold on 3 separate occasions now. I am fuming at such terrible service from an allegedly reputable company and at the point of considering demanding a full refund since the security and safety of my windows is clearly not guaranteed with their product. I will be escalating my complaint to all of the relevant bodies.”

Helpful Report

Posted 2 years ago

“Excellent service and very happy with the fitting , could recommend your company throughout . Thank you darling”

Helpful Report

Posted 2 years ago

“Fraser the fitter and salesperson throughout the whole process was excellent fitting great and cleaned up everything when finished I'm so pleased with my shutters easy to open clean and look great ! Excellent service!”

Helpful Report

Posted 2 years ago

“Always had a good experience with Hillarys. Even when there was a small problem it was sorted quickly with our best interests in mind. Fitters are professional and tidy!”

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Posted 2 years ago

“Very helpful, knowledgeable representative who gave good advice on curtains for a tricky bay window. Good choice of fabrics and styles. Excellent fitting too.”

Helpful Report

Posted 2 years ago

“Trevor was very efficient, and helpful. We are delighted with our blinds!”

Helpful Report

Posted 2 years ago

“Great service, extremely happy with all the blinds and Kevin was fantastic installing them, particularly in the tricky bay windows and odd-shaped bedroom window. Would happily recommend Hilarys and would purchase from them again.”

Helpful Report

Posted 2 years ago

“I have decided that every time i wake up due to stress dealing with this company I will write a review . Please please do not use this company unless you want to suffer with stress and post. Dramatic stress order. Never ever have I come across such shocking customer care . 5 months of dealing with them have made me ill and still the trauma continues”

Helpful Report

Posted 2 years ago

“Very poor service and “made to measure” Venetian blond sis not for correctly. This was never resolved by the fitter, whose solution was to ignore calls and messages and no-show to appointment made to resolve issue.”

Helpful Report

Posted 2 years ago

“Great services, arrived exactly on the appointments time, no delays, happy with the fitting and the blinds look very nice. If we are talking about the price , it’s true they are more expensive than the others but if you look for quality then they are the best.”

Helpful Report

Posted 2 years ago

“Great service with Craig’, good job.”

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Posted 2 years ago

“Hillarys provided a prompt and efficient service throughout. I am extremely happy with my new blinds.”

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Posted 2 years ago

“From the initial consultation to fitting service has been excellent.”

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Posted 2 years ago

“Ty service was excellent from ordering to fitting , Rachael was very professional and helpful nothing was to much trouble for her and had positive replies for everything.”

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Posted 2 years ago

“Really pleased with my blinds. Plenty of fabric to choose from. The fitter was extremely helpful and kept us informed every step of the way. I would definitely recommend this company.”

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Posted 2 years ago

“Great service, friendly reliable and quality products”

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Posted 2 years ago

“Professional quick and efficient”

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Posted 2 years ago

“Customer service was amazing. Friendly and knowledgeable. Everything fitted perfectly and in good time. Couldn't fault our fitter/salesman Tom. Thanks”

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,599 reviews