Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.88

3.9 Rating 1,824 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the quality of the product and the service from your representative, Rory.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely feedback! We’re so pleased to hear you’re delighted with the quality of the product and the service provided by Rory. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to him. Kind regards, Demi

Posted 1 month ago

“Love my blinds. Competitive price. Fitter very professional and friendly. Would recommend this company”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely feedback! We’re so pleased to hear you love your blinds and found the price competitive. It’s great to know our fitter provided a professional and friendly service. We really appreciate your recommendation and you taking the time to share your experience. Kind regards, Demi

Posted 1 month ago

“Whole process from start to finish was a pleasure. Most impressed with Shane and Shaun. Finished blinds great.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely feedback! We’re so pleased to hear the whole process from start to finish was a pleasure and that you’re most impressed with Shane and Shaun. It’s great to know you’re happy with your finished blinds. We really appreciate you taking the time to share your experience. Kind regards, Demi

Posted 1 month ago

“Prompt response to enquiry and very efficient salesman. The blinds were fitted perfectly by an expert. No fuss, no mess and very courteous.”

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Posted 2 months ago

Hello, Thank you for your kind feedback! We’re so pleased to hear you were happy with the prompt response to your enquiry and the efficiency of our salesman. It’s great to know your blinds were fitted perfectly by an expert and that the service was carried out with no fuss, no mess, and with courtesy throughout. We really appreciate you taking the time to share your experience. Kind regards, Demi

Posted 1 month ago

“Excellent advice and service from advisor spectre , from start to finish was 1st class thank you”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely feedback! We’re so pleased to hear you received excellent advice and service from your advisor, Spectre, and that everything was first class from start to finish. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on. Kind regards, Demi

Posted 1 month ago

“I received good advice about my curtains and Roman blind and am very happy with the results as they have improved the appearance of my home.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely feedback! We’re so pleased to hear you received good advice and are very happy with your curtains and Roman blind. It’s great to know they’ve made such a positive difference to the appearance of your home. We really appreciate you taking the time to share your experience. Kind regards, Demi

Posted 1 month ago

“i made appointment to be measured for blinds for the next week or so i had a text every day including today easter sunday when i had 2 reminding me re appt i am not stupid so in the end i cancelled appt will find someone not so annoying”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and we’re sorry to hear that the reminder messages felt excessive and led to you cancelling your appointment. We understand how this would have been frustrating, and we apologise that the communication did not meet your expectations. Your comments are appreciated and will be passed on to the relevant team for review. Kind regards, Demi

Posted 1 month ago

“I didnt even get to an appt with them before they messed up. Cancelled their appts twice. First time they let me know the day before. The second time, I text the person who was supposed to come to get a time estimate. No reply. Message again. No reply. Call their main number, who in turn call her. Only then do I get a message (after she is now 15min past the due time) saying she’s unwell and went home after her first appt. Fine right? People get ill. Why though did she decide it was fine to ignore all subsequent appts and say nothing, even when prompted? Incompetence which made me realise I will never use them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience with the cancelled appointments and lack of communication. We completely understand your frustration, especially given the uncertainty and delays you were faced with. This is clearly not the level of service we expect, and we apologise that we did not manage the situation appropriately or keep you informed in a timely manner. Your comments are important and will be passed on to the relevant team for review. Kind regards, Demi

Posted 1 month ago

“Just had blinds fitted and called fitter back today Matt Evan’s who backtracked and told mistruths! The cord broke just after he left and blinds made poorly themselves which he said wasn’t his problem(the manufacturers). He absolutely did not measure correctly and too short! Fitter was running late when fitted them apparently Said he made a special trip from Chester at a good price( really)! He also couldn’t wait to leave and told us to get a refund. Customer service was unbelievably long winded and we await a technical call Saturday, and office so noisy to deal with. Never will recommend”

Helpful Report

Posted 2 months ago

Hi there, Thank you for raising this with us. Unfortunately, we’re unable to provide a specific response or investigate this matter further at this stage, as we’ve been unable to locate your details. That said, we do acknowledge the points you’ve raised and are genuinely sorry to read about the experience you’ve described. If you would like us to look into this matter properly and review what’s happened, we’d very much encourage you to contact our Customer Care team directly so we can locate your order and address your concerns. You can reach them on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. We appreciate you taking the time to raise your concerns and would welcome the opportunity to discuss them further should you wish to get in touch. Best regards, Yasmin

Posted 1 month ago

“I’d give zero stars if I could. Customer service is awful. The fitter who came to my house measured everything and all was alright. Fitting booked, that’s where the trouble started he never listen, Kevin Ofili, he wouldn’t listen that we did not want the blinds so far forward. Even showed where the old blind had been. But no he couldn’t manage it and drilled and put it close to edge that when the blinds are sideways they stick over the patio window edge. He also never covered new carpet with dust sheet so had dust all in new carpet Customer service were not that helpful they kept asking for the same photo angles and then finally I got to speak to someone who in the end arranged for a second fitter to come and moved the runner to the place we had originally asked. I would not recommend them at all. Yes they fixed the error but could not even accept that the fitter had done anything wrong.”

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Posted 2 months ago

“I’ve had 3 blinds fitted, 1 roller, which is fine and 2 Roman, one is very creased and doesn’t go up properly and the second the stitching is very bad. I’ve phoned the chap we dealt three times and I’m still waiting for him to come back to me.”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the creased blind, the poor stitching, and the lack of return call from the fitter. This isn’t the level of service we aim to provide. Please contact our customer care team on 0800 916 6500 so we can offer our assistance in resolving the issues reported. Kind regards, Charlie

Posted 2 months ago

“Be Careful – Poor Quality and Disappointing Customer Service I would strongly advise caution before purchasing from this company. After just 18 months, the curtain poles in my home have already started to deteriorate, with the colour scraping off simply from normal use when opening and closing the curtains. This is not what you would expect from products at this price point. The situation was made worse by customer service. I was told that temporarily removing the curtains to allow for painting — a completely standard and reasonable step — voids the guarantee. This feels highly unreasonable and not in line with normal consumer expectations. I escalated my complaint to senior leadership, hoping for a more reasonable resolution, only to be told that I would need to pay a £48 call-out fee for someone to come out and replace their faulty poles. Being asked to pay extra to fix what is clearly a quality issue is incredibly frustrating. Overall, the quality does not match the premium pricing, and the aftercare has been very disappointing. We chose this company based on its reputation for quality and reliability, which unfortunately has not been our experience. My advice: consider supporting local independent businesses instead. In my experience, they offer better value, better quality, and a far more customer-focused service.”

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Posted 2 months ago

“My husband and I are o er the moon with our shutters excellent service from start to finish thank you so much”

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Posted 2 months ago

Hi Lisa, Thank you for your wonderful review. We’re over the moon to hear you’re delighted with your shutters and that the service from start to finish met your expectations. If you need anything else, please let us know. Kind regards, Becky

Posted 2 months ago

“My husband and I were delighted with the support when we had a problem.The company arranged for a visit by one of their staff (Gary Hunter 113096 ). He arrived in the early evening as arranged,was immediately on top of the problem and corrected it.He was helpful,highly competent with a most pleasant manner. We were delighted by his competence and help.”

Helpful Report

Posted 3 months ago

Hi Caroline, Thank you for your wonderful review. We’re thrilled you were delighted with Gary Hunter’s assistance and the care he provided in resolving the issue. Kind regards, Demi

Posted 3 months ago

“Excellent service and care live my new shutters”

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Posted 3 months ago

Hi Rosanna, Thank you for your wonderful review. We’re thrilled you’re happy with the service and care provided for your new shutters. If you need any further assistance, please let us know. Kind regards, Charlie

Posted 3 months ago

“Hillary made me happy in everything,price,delivery and customer service even the young guy that fitted the shutters went out of his way for me”

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Posted 3 months ago

Hi Judy, Thank you for your wonderful review. We’re thrilled you were happy with price, delivery, and customer service, and that the fitter went out of his way to help. If you need any further assistance, please let us know. Kind regards, Becks

Posted 3 months ago

“Love Hillary's blinds. A bit pricey but they are fitted with a years guarantee so well worth it. Fitters are very friendly and polite.”

Helpful Report

Posted 3 months ago

Hi Jayne, Thank you for sharing your feedback. We’re glad you’re happy with Hillarys blinds and that the year’s guarantee provides value, and it’s great to hear the fitters were friendly and polite. If you need any further assistance, please let us know. Warm regards, Becks

Posted 3 months ago

“I am very happy with the blinds in the kitchen master bedroom and front room, only problem the blind fell down in that room and had to waite for nearly a week to get it fixed, Paul is always very helpful and polite”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your kind feedback. We’re glad you’re happy with the blinds overall, and we’re sorry about the issue in that room and the wait for the repair. We’ll pass your comment about the delay to the team to help improve our service. It’s great to hear Paul was helpful and polite. If you need any further assistance, please let us know. Kind regards, Becks

Posted 3 months ago

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We’re glad you’re happy with the blinds, and we’re sorry about the issue in that room and the wait for the repair. We’ll pass your comment about the delay to the team to help improve our service. It’s great to hear Paul was helpful and polite. If you need any further assistance, please let us know. Kind regards, Becks

Posted 3 months ago

“I am still waiting to hear when my blinds will be available. When i ordered the blinds i was told that they would be fitted on 12th February. I was then informed of the cancellation a few days before. Reason given the order has not been received. The fitter then told me that Head Office would call me. They did not call me initially so i called them and they oromised to loom into it and call back. This they did but i'm still waiting. I'm a little dissapointed wirh this, as they had installed previously and i had mo problems. But for the consveratory blinds i'm very unhappy, i dont even know if i will get them and i have paid the deposit. Not very happy at present”

Helpful Report

Posted 3 months ago

Hi Verna, Thank you for your message, and I’m really sorry to hear about the ongoing delay with your conservatory blinds. I completely understand how frustrating this must be, especially after having a smooth experience with your previous installation. I appreciate your patience so far. You were originally advised that the blinds would be fitted on 12th February, and since then you’ve had a last‑minute cancellation, limited communication, and no clear update on when your order will be completed. That’s absolutely not the level of service you should expect, and I can see why you’re feeling disappointed—particularly as you’ve already paid a deposit. Please be assured, we are working hard to resolve this as quickly as possible and once we have an update, we'll be in touch. Best wishes Becks

Posted 3 months ago

Hillarys is rated 3.9 based on 1,824 reviews