Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,658 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude salesman, lied to us about lead dates. (Said 3 weeks but actually was more like 4 months!). Came across like he didn’t even want to be there. The surveyor was intimidating and insisted on me signing the paperwork when I did not feel comfortable. And to top it off the call centre staff are equally as rude. Crazy when you’re giving them £000’s. Will be taking my hard earned money elsewhere”

Helpful Report

Posted 4 years ago

“I spend about £2500.00 on an electric awning about 9 years ago,it stopped working today so I called the customer service centre and asked if an engineer could take a look at it and that I was willing to pay for the diagnosis and repairs, I was told it was only covered by the guarantee for 5 years and should get a “ handyman “ to have a look at it, I saw a Bbc Watchdog site about Hillary’s Blinds and have sent them an email regarding the appalling customer service.”

Helpful Report

Posted 4 years ago

“Never even measured windows before saying cost at least 1000 pounds I thought you has a sale on What did he just pluck a figure out of the air or are you not interested in sales !!!!! Will not recommend you”

Helpful Report

Posted 4 years ago

“Would like not to give this shambolic company no stars would not recommend or have this 2 bit company do any blinds as they are poor quality send wrong blinds on several different occasions cause damage to ceiling in new extension and newly decorated walls in extension and then try a riddle out of everything this had been going on now for 6 months from first ordering ceiling blinds and having several attempts have still no blinds waiting for complete refund and see what they are going to do about all the damage they have caused NO ONE sat Hillary’s want to be held responsible or to rectify everything trading standards are now involved so WARNING Don’t buy anything from this company they don’t want to know you when things go wrong and very reluctant to refund any money”

Hillarys 1 star review on 11th June 2021

Helpful Report

Posted 4 years ago

“Booked a home consultation which was confirmed by email. Rep due to call between 6pm and 9pm. Waited in all evening without any sign of the rep or any contact to say he’d be late or not coming. Contacted the rep the following day to be told that he only received the appointment details at 8:30 the previous evening which doesn’t explain why he couldn’t have let us know he wouldn’t be calling. If this is how they conduct their appointments then I’m not interested in finding out how they make or instal curtains. Looking elsewhere.”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Search for a company or category… Categories Blog Mr Brian Travis For businesses Review of Hillarys Mr Brian Travis 2 reviews 1 star: Bad 21 hours ago HILLARYS BLINDS,NO THANK YOU Hillarys blinds fit curtains to my patio door after an initial consultation visit to my home, I chose the material and was led to believe linings suitable for deflecting car headlights ect would be fitted, however when fit, car headlights shone through the curtain fabric onto the internal walls, the material used was of poor quality and they were very poorly fit, I paid a total of £540 for what I received and I was very displeased at the quality. I contacted customer services and the fitter returned,ironed the curtains and made minor adjustments but things remained very unsatisfactory and the issues were not resolved. I again contacted Hillarys and requested another visit due to my issues and I was told a general manager would attend my home for a second opinion, several days later another blinds/curtain rep came to my home and after a brief discussion he agreed to have the curtains remade to include a black out lining and I was in agreement with this to resolve all issues, However after he went outside my front door to make a telephone call he returned to tell me that Hillarys would not now be doing what was suggested and told me that I would have to start from the beginning and contact customer service yet again. I am a 67 years old severely disabled man who is housebound and the news he gave me devourstated me and left me totally helpless not knowing how to deal with this very upsetting situation. I pray and hope that other elderly disabled people read my review and perhaps use a reputable company that will treat you with the respect you deserve and not leave you in such a distressing situation as I have been left in.”

Helpful Report

Posted 4 years ago

“We ordered a set of shutters in January, expecting a delivery date at the start of May which seemed long but with covid thought it to be acceptable. However Hillary’s have been running us round the houses with a fitting date ever since. Despite calling them each week and asking for a fitting date since they missed the first one on May the 10th. I am on my 5th fitting date on which nobody has turned up. Despite being promised each time that somebody would call up and rebook with us. This is yet to happen. We spoke to them on the 2nd of June which they confirmed fitting on the 7th. However it turns out they’ve sent the fitter on a course instead. Again no communication. They don’t seem to care each time we call customer service. I’d really advise against using Hillary’s - the service has been terrible. Despite waiting 5 months for shutters I am no closer to get them. DO NOT USE”

Helpful Report

Posted 4 years ago

“So many of the blinds are faulty in less than 1 Year of installation!!”

Helpful Report

Posted 4 years ago

“Awful service been waiting nearly a month for my blinds to be installed they never call with an update I had to call 4 times only to be told a number of times that my blinds had not been delivered! Still waiting & im not a happy customer”

Helpful Report

Posted 4 years ago

“I ordered shutters for my entire house which were fitted in 2019. Two of the frames have cracked and split. I requested a call out and was charged a ‘nominal’ fee of £75. The engineer came and inspected he frames declared it was because of condensation and refused to accept that this was not the case. They have not returned any of my telephone calls to speak to a manager and the frames are still split. Can someone please tell me the “Peace of mind Guarantee” is because there is no peace of mind as the frames have not been fixed or replaced.”

Helpful Report

Posted 4 years ago

“One of the worst experiences in recent times. We have just moved into a new home. This means, we are dealing with multiple people & multiple companies; from plumbers to heat engineers to bed companies & sofa companies. We contacted Hillarys because they were recommended by a friend. Firstly, we had to wait for 2 weeks before they could arrange an appointment. We were okay with it because of course, all good things take time! The person was to come home between 3:00 PM to 6:00 PM on a work day. This meant, we spent some time ensuring that the home is tidy enough for the person to walk to the windows to take the measurements etc. We waited until 6:15 PM post which, I called up Hillarys to find out what was going on. Guess what? Apparently, the person's system crashed and hence, they were unable to visit us. Well, fair enough. Technology isn't perfect but do they not have the provision to make a phone call and let the customer know? I was told by the advisor that the consultant from Hillarys will call us up directly to arrange a new time. Guess what? 3+ days and we still haven't received any call or email from Hillarys. Even a plumber provides a better service these days. Absolutely ridiculous to have waited for 2+ weeks and we're still nowhere closer to getting our blinds. Would recommend staying away from this company that doesn't even do a basic pre-sale communication.”

Helpful Report

Posted 4 years ago

“We are not happy of any of the curtains installed. Not looking great. Poor quality workmanship , poor customer service. They took upfront money 3k they never turnup on the time slots given. Short curtains, uneven blinds, poor communication . Arrogant staff attitude by Tony etc. Take our curtains and give us the refund. Its better i hang some bedsheets for sure that will look much better”

Helpful Report

Posted 4 years ago

“So ordered automatic ceiling blinds only to have them fitted wrongly 3 out of 4 worked ! So when the so called fitter came back none of the blinds were of any use paid 1200£ to be told that the blinds have to be remade again after fourth attempt blind what we’re supposed to be fitted today had no motors in so no good no one wants to know at Hillary’s so arrogant and ignorant all they want is your money so much for being a professional company what a load of twaddle rip off merchants all of them they say they are going to compensate me for everything does this mean they’re going to pay for my whole extension to be re decorated?? For the damaged walls and ceiling don’t think so I wish to god I’d never had this rubbish company do my blinds of which I still haven’t got as they have to be remade again and fitted some time never monkeys could do a better job warning don’t use this company”

Helpful Report

Posted 4 years ago

“Please check the photos. Very poor quality workmanship. Cost over £3000 for 5 pleated curtains and 3.5 roller blinds. No value for money. Very poor quality workmanship. very short curtains all around. Rollar blinds does not close properly, didnt balance. Very poor communication, bad arrogant attitude from the staff. Overall very bad expence. Falls promisses. Taken the full price upfront. Over a month still didnt compleate the work to a satisfactory level. Need my money. Rip of company. Dont get trap to them”

Helpful Report

Posted 4 years ago

“Pathetic rip off company. Just had a ridiculous quote of over 600 for a bedroom and living room for cheap Venetian blinds. Don't bother coming around again or emailing you rip off con merchants. Got same quality for under 300”

Helpful Report

Posted 4 years ago

“I would not recommend Hillary’s as it has been 8 months of hell. Twice they have been out to fix our blinds and today we came home to find them falling down, you could see they had forced the product together when they fitted it again 2 weeks ago! They did take £50 pounds of the bill if I recall correctly as they cancelled our original fitting the day before as they didn’t have the product and were available to fit 2 months later. For over £1000 worth of blinds that I have paid to be fitted I could not be more disappointed. But don’t worry they have warranty and take 2 months to come out and fix the problem or get back to you. I would avoid Hillary’s and support a business that provides the goods they promise”

Helpful Report

Posted 4 years ago

“We ordered a blind for our kitchen windows. We have been messed around left right and centre. We have requested a refund and we were told it will take 5-7 days. Which is unacceptable. They took the money out of our account within 20mins. So they should be able to put it back into our account the same way. I don’t recommend that anyone use Hillaries blinds. As they are just after your money. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Do not use this company. Total rip off - company has no customer service after they have your money. Fitters are all self employed you are punted around head office - area managers don't take customer calls..... I rest my case dispicable company will never deal with them again. My curtains that I waited to get fitted for over 5 months having paid in full are 23cm too long. The whole thing has been a total shambles.”

Helpful Report

Posted 4 years ago

“Received a quote for £4,300 for three pairs of curtains. I said too expensive and the quote was immediately reduced to £3,700. I said still too expensive and was told by the person who did the measuring that he was self employed and didn't actually work for Hillary's blinds and if he reduced quote further they would probably not employ him anymore but he might be able to get order reduced to £2,500 if he spoke to the company. I felt I was trying to a deal for a second hand car! I was not happy and got a quote from Dunelm for a better quality curtain - £1,300 which I accepted. My advice is don't use Hillary's Blinds. You will probably get a much better deal at almost half the price by shopping around.”

Helpful Report

Posted 4 years ago

“Telephoned for a quote today gave my address all details etc then was told no one to come and give me a quote in norwich area told man they should update their system which clearly said they had 17 people for their team in norwich. Not very good service”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,658 reviews