Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,658 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shutters should have been fitted today (1st Sept) but fitter failed to turn up. Rang Hillary's to be told there was a delay and fitter would ring in 2 weeks to sort another date! What!! How is this acceptable??!! They have had our money since April and balance paid in July. Where is the customer service? They have said they rang 3 weeks ago to inform of the delay but this is not the case and there is no record of a call from them. I fully accept that delays can and do happen, but to leave the customer completely in the dark with no communication is disgraceful and unprofessional. I have lost all trust and I will never ever use them again.”

Helpful Report

Posted 4 years ago

“Light comes through the frame and sides of the "black out" blinds. Hillarus not interested as they get your money up front.”

Hillarys 1 star review on 26th August 2021

Helpful Report

Posted 4 years ago

“Over promise under deliver. Were told things on sales visit which turned out to be untrue. Weren't given information which was required by the fitters. After alterations to agreement fitters pressed for a "go ahead" with no time to consider options. Day of fitting, curtains couldn't be found? No update given until chased. Don't waste your time.”

Helpful Report

Posted 4 years ago

“Absolute rubbish. Don't waste your money on this company's products. Prior to the pandemic we had some bedroom curtains " fitted" ( depending on how one defines the verb 'fit' - some degree of professionalism perhaps, care, skill ?). Anyway, they never really closed easily, despite being told by the 'fitter' that it would get easier. It never did . Of late they have become much worse. I emailed Hillary's ( established, reputable company, surely there would not be an issue ...) Ah, alas, there was . We were two months beyond the guarantee ( various reasons - big pandemic for one) meant we didn't contact them until recently ) and, up to press, they are not prepared to rectify a fault that was there since fitting . Attempts to get the staff to pass the complaint to director level gave met with no gain. . Best part of £600 , wonderful. We also spent a lot more on some blinds a few years back ... Hey, guess where we WON'T be buying from again? Go elsewhere.”

Helpful Report

Posted 4 years ago

“We had an appointment booked and after altering my arrangements the salesmen left a message that he had double booked and was not coming. Did not even phone, and the message was left 1 hour after the beginning of the agreed time. Phoned the office very annoyed, the did not Care. Don’t use this company.”

Helpful Report

Posted 4 years ago

“Terrible customer service I ordered blinds from Hillary’s due to the reputation they have. (Otherwise you can get the same blinds for half the price). The fitter arrived and was professional and polite. Unfortunately during the fitting he damaged two of my walls in two separate rooms. He offered to repair the walls but this was not acceptable to me as he isn’t a builder. (Chunks of plaster was missing from one of the walIs) I questioned the price at point of payment but was told he would not reduce the price. I took the matter up with the complaints department and have never been met with such rudeness and unprofessionalness in my life!!!! The initial lady on the telephone offered me £30 as compensation which I was quite frankly insulted by. I was then passed to the supervisor who was ignorant and rude!!! She stated that damage should be expected when blinds were being fitted and she was not remotely interested in my concerns. She was ignorant and rude! Eventually I was offered £50 as compensation. Otherwise it was my issue and I should get two quotes for there mistake!!! I do not have the time or energy to get these quotes and have emailed them stating I will accept the £50. Please please please reconsider before you purchase products from Hillary’s. You would expect some form of customer care due to there reputation but you honestly get nothing in return!!! I have used them previously but they have now lost a customer for life!!!”

Hillarys 1 star review on 1st August 2021

Helpful Report

Posted 4 years ago

“We have had 16 sets of shutters fitted in the house and the quality is satisfactory. We have ordered a further 4 sets of shutters for an outbuilding and at the time of ordered Hillarys explained there would be a delay but committed to a fitting date 6 months away. The date has since moved by 2 months and they are now claiming the only fitter available has been pinged by the app and is unable to work. They are not able to provide a new date. The last time we had such an experience with a housewares seller the company shortly thereafter went into administration. Whilst the product is satisfactory I would be very concerned about paying any money to Hillarys at this time as it would appear the company is not able to meet its obligations and you could loose your money. Customers Services are not interested as they have taken payment.”

Helpful Report

Posted 4 years ago

“so so poor, had £2000 worth of blinds fitted this year, asked for one small repair. Cancelled 4 times and today I got a text to say he was busy selling curtains and wouldn't be here until 3pm. I text back saying this wasn't fair. He then called said he wasn't coming at all and suggested I raise a complaint. Gareth you need to be ashamed of the customer service you offered. 4 times repair still not done.”

Helpful Report

Posted 4 years ago

“This is an update to a previous review and advice for everyone to avoid this company at all costs. They are only interested in your money. I ordered blinds for my new build house at the very start of November 2020. I was told within 6 weeks for my blinds to be fitted. However this date kept getting pushed back due to covid restrictions.i thereafter looked at the covid guidelines which state you can have work done if it effects the saftey or security of your home. My wife and I were both front line workers out and all our belongings were visible to see. Furthermore we had no privacy as both our bedroom and our child's are overlooked by a public path and many other houses. I explained this to Hillarys and they insisted they would not fit blinds. I took it upon myself to contact the government direct to explain my scenario who replied that it was fine to have my blinds fitted as it did effect the privacy and security of my home.i sent this email to Hillarys who still refused to come fit my blinds. As they were not fulfilling their contract I asked for my money back and they refused. At this stage I had enough so contacted my credit card company for advice and they raised a dispute upon what I told them. In the maintime in march I again contacted Hillarys to offer a solution. I asked to have the blinds couriered to me and I would fit myself. This way they kept the money and I finally had blinds. Not ideal as I had paid a lot of money for fitting but I really needed these blinds. The lady I spoke to thought that was a great solution but that it would invalidate my warranty. Again I said I'm happy with that as I just want the blinds. I was told management would need to agree with this solution and they would get back to me. They then got back to me and said they couldn't do this either. Surely this is wrong. I had paid a lot of money for this product and they are refusing to give it to me. At this point I recontacted my credit card company and they said I was in the right and they issued me my money back. Since then Hilary's have been pestering my from their debt recovery team looking for me to pay for a product they failed to give me. They are also threatening court action which I have already sought legal advice on and given that the government allowed fitting and they refused and the fact that I offered a solution of delivering blinds to me and they refused that it was actually Hillarys that never lived up to their contract. I just want to warn as many as possible. Stay away. I have never experienced bad service like this in my life and I will continue to spread the word to save people the headache of dealing with this company”

Helpful Report

Posted 4 years ago

“I would not give any stars if this was an option, arranged a fitting date for my blind, installer did not turn up for installation. Called Hillary,s office who made contact with the installer only to be told by office he will be out the fit the blind several days after original appointment. No apology given for non attendance. No discussion on whether the new appointment was convenient for me. Very poor customer service. Will not use this company again!!!!!!”

Helpful Report

Posted 4 years ago

“I would give zero stars if I could. Hillarys fitted a so called blackout blind that does not cover the window, 3 inch gaps either side mean the light floods in. After weeks of slow responses they eventually said they would replace them, only to change their mind and claim that this isn’t possible. They have refused a refund too, claiming the blind meets their standard! It’s a very poor standard if that’s the case. .It isn’t fit for purpose, and cost over £400. Shameful. Do not use this company Is my strong advice as they don’t care about customer satisfaction at all.”

Hillarys 1 star review on 15th July 2021

Helpful Report

Posted 4 years ago

“As a man of colour when you receive experiences like these(Todd Doors as well)something at the back of your mind thinks"Is it because I black?" Reading the reviews on this and other website I am happy to conclude that you treat everybody-regardless of colour-like SH#T!!!!!”

Helpful Report

Posted 4 years ago

“So after literally months of getting nowhere nothing has been sorted out by this incompetent company only a load of BS spouted out by their moronic agents who are that brainwashed they believe everything they spout out I have sent them loads of photographic evidence as to the damage caused by their incompetent so called Fitters and now they are denying ever receiving any evidence at all what twaddle their excuse is that the email box if full and not receiving anymore emails ? Don’t believe that as for them sending the Magic man again a load of twaddle never even been intouch this company are full of rot they want closing down as they’re shambolic approach to any problem is like being on a never ending roundabout they just keep spinning lie after lie x”

Helpful Report

Posted 4 years ago

“So had motorised blinds fitted on several occasions none of any use ie missing motors wrong blinds wrong size at least 40/50 holes drilled into new plaster work and window casing and patio door frame damage to wallpaper in extension the list goes on phoned Hillary’s customers service regularly to be told Magic man was coming to sort everything out but not wallpaper sent loads of pictures in to said complaints dept to be told I need a damaged claim form to be completed never been sent one and to be told the form has to be printed or downloaded ?? On smart phone what a load of rubbish Hillary’s just don’t want to know they’re such a shambolic company monkeys could do a better job all they want is your money and don’t and won’t own up to their incompetence about anything they just pass the Buck this company wants investigating as to how they run and conduct their business they are beyond believe and total liars they tell you what they are scripted to tell you and have no empathy what so ever they can get away with owing thousands of pounds they are unwilling to refund customers as they’re get out is you’re out of refund date !! BEYOND BELIEF”

Helpful Report

Posted 4 years ago

“sold my 80 yr old mother 2 blinds for £500, because she said she couldn't afford £750 quote, so he asked her 'how much can you afford?' she cancelled 2 days later but this was refused. .. 'Unfortunately as your order was placed on the 1st June, this is outside of our cancellation period (2 days, the first being the date the order was placed) I'm afraid as your order has been made we are unable to cancel this for you. ' Have written a pre-action letter and now been promised a refund”

Helpful Report

Posted 4 years ago

“Many years we have used Hillary’s always pleased , and our local supplier was very good although very strange How first order was over 3000 and payed less for the next orders for the same thing , but still continued to use them , today I booked with Hillary’s, our local supplier phoned me, to tell me she could not do that time and I was out of the area and she was rove out ,I politely said we have business, and work 14 7 , and I would work round her times to try and be at home , I was then told I was pin pointing her down , she was so abrupt, after all these years , I will not use Hillary’s again , although I like there blinds very much , just wish j ohhhh had question the cost more ,as it seem to change so much , the more I ordered, anyway no worries I will happily go somewhere else , Thank you Hillary’s Linda”

Helpful Report

Posted 4 years ago

“Complete shambles, how is this company still at the top and not shut down Our initial visit to measure was fine we paid upfront as required & were given a fitting date 3 weeks from then. 3 weeks later 4pm, still nobody shows. I phoned hillarys to be told nobody's coming, we don't even have the materials in stock. At this point I am raging, I've taken a day's holiday from work to wait around all day, and nobody's even phoned. They'd known they have no materials for 3 WEEKS and NOBODY INFORMED US WE WOULDNT BE GETTING OUR BLINDS. It is truly insulting and bewilders me that this company has no value for their customers wasted time. I've taken a whole day's holiday to have these fitted for nothing. After several attempts at asking WHEN these blinds are coming, their first answer was indefinitely. How can I wait around for blinds indefinitely, it is not my problem to organise materials and stock, you need to keep your customers informed, and if you can't get materials then you need to be shut down quite frankly if you're going to keep taking orders, PROMISED BLINDS THAT DONT SHOW UP. Eventually I was told another 3 weeks later. At this point we considered (and wish I followed through) cancelling the whole lot and going elsewhere, however the earliest another local company could measure was another 3 weeks, so I wouldn't be saving time, and we were desperate desperate get blinds up as my son can't sleep with sun glaring into his room, and waking him up at 5am. I figured this is why hillarys never phone to update you, because if you assume your blinds are still coming you will wait, however if I had known that they would take months, I sure as he'll would have gotten a refund and gone elsewhere!! We gave hillarys the benefit of the doubt and waited. I phoned the day before the next fitting, to be told they still don't have the materials, we still will have no blinds for another 3 weeks at least. My partner phoned and was then told they had part of the order, so can come and fit what they have on the fitting date. What a shambles, PART ORDERS? REALLY!? We went ahead, and thank God the child's rooms was fitted, which were fine. However all the bedroom blinds are too big, and overhang the window frame, meaning the end blind doesn't even sit central to the window!! We were offered a pathetic amount of compensation, which accounting my wasted days holiday I've had to take out now 3 times ready for the next fitting (or not!) Is embarrassing!!! We just want the blinds we paid for and good service, which is why we went with hillarys. It's turned out to be THE MOST DREADFUL COMPANY we've dealt with. Also stop getting your FITTERS TO CHUCK ALL THEY'RE RUBBISH IN OUR BINS WITHOUT PERMISSION. APAULING SERVICE, TOTAL SHAMBLEA, COMPLETE WASTE OF TIME AND MONEY. You need to be shut down.”

Helpful Report

Posted 4 years ago

“Ordered shutters beginning of February with a fitting date of 16.06.21. Phoned customer services on the 14.06.21 as had no reply to an email, spend 20 mins on the phone trying to get through and was then assured that the fitter would be in touch to confirm a time. I said this was essential as the house was empty and I would have to make a special journey to let the fitter in. Was assured by customer services that it was definitely in the diary and would happen. There was no contact with the fitter and no one came. I contacted the rep who originally came out, she was very helpful and also confirmed that it was definitely booked for the 16th and gave me the fitters number. I phoned the fitter and he said it wasn't a definite booking and that he would ring me the next day with a booking. Ive heard nothing since so I sent an email to hillarys only to get a reply saying they would try and reply to my email within 7 days. As I haven't had a reply form one sent on the 14th June, I'm not hopeful. Shutters cost over £1000 half of which they've had since Feb the other half taken in April, so they have had good use of my money. I too wish I'd read the reviews, what a shower, lets hope someone shuts them down.”

Helpful Report

Posted 4 years ago

“The fitter came measured for blinds and curtains I told him I needed to sleep on it he said that was fine. The next day I decided against it so called to make sure any order would be cancelled even though he told us it wouldnt be ordered until a deposit was paid. (Which never happened) Months later Hillarys are calling for payment of items I do not and never did have threating to take me to court and bailiffs its been a nightmare. The customer services are extremely rude and unhelpful.”

Helpful Report

Posted 4 years ago

“I told the adviser I wanted to block out street lights so blackout blinds needed. What has been supplied don’t even cover the windows and light streams in. I have complained and waited in all day for someone who was meant to call between 9 am and noon; twice customer service have said the person is coming but no one has turned up. I wish I’d read other peoples’ issues and avoided this company”

Hillarys 1 star review on 17th June 2021

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,658 reviews