Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.94

3.9 Rating 1,969 Reviews

73 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 26th July 2026

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i made appointment to be measured for blinds for the next week or so i had a text every day including today easter sunday when i had 2 reminding me re appt i am not stupid so in the end i cancelled appt will find someone not so annoying”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback, and we’re sorry to hear that the reminder messages felt excessive and led to you cancelling your appointment. We understand how this would have been frustrating, and we apologise that the communication did not meet your expectations. Your comments are appreciated and will be passed on to the relevant team for review. Kind regards, Demi

Posted 3 months ago

“I didnt even get to an appt with them before they messed up. Cancelled their appts twice. First time they let me know the day before. The second time, I text the person who was supposed to come to get a time estimate. No reply. Message again. No reply. Call their main number, who in turn call her. Only then do I get a message (after she is now 15min past the due time) saying she’s unwell and went home after her first appt. Fine right? People get ill. Why though did she decide it was fine to ignore all subsequent appts and say nothing, even when prompted? Incompetence which made me realise I will never use them.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience with the cancelled appointments and lack of communication. We completely understand your frustration, especially given the uncertainty and delays you were faced with. This is clearly not the level of service we expect, and we apologise that we did not manage the situation appropriately or keep you informed in a timely manner. Your comments are important and will be passed on to the relevant team for review. Kind regards, Demi

Posted 3 months ago

“Just had blinds fitted and called fitter back today Matt Evan’s who backtracked and told mistruths! The cord broke just after he left and blinds made poorly themselves which he said wasn’t his problem(the manufacturers). He absolutely did not measure correctly and too short! Fitter was running late when fitted them apparently Said he made a special trip from Chester at a good price( really)! He also couldn’t wait to leave and told us to get a refund. Customer service was unbelievably long winded and we await a technical call Saturday, and office so noisy to deal with. Never will recommend”

Helpful Report

Posted 4 months ago

Hi there, Thank you for raising this with us. Unfortunately, we’re unable to provide a specific response or investigate this matter further at this stage, as we’ve been unable to locate your details. That said, we do acknowledge the points you’ve raised and are genuinely sorry to read about the experience you’ve described. If you would like us to look into this matter properly and review what’s happened, we’d very much encourage you to contact our Customer Care team directly so we can locate your order and address your concerns. You can reach them on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. We appreciate you taking the time to raise your concerns and would welcome the opportunity to discuss them further should you wish to get in touch. Best regards, Yasmin

Posted 3 months ago

“I’d give zero stars if I could. Customer service is awful. The fitter who came to my house measured everything and all was alright. Fitting booked, that’s where the trouble started he never listen, Kevin Ofili, he wouldn’t listen that we did not want the blinds so far forward. Even showed where the old blind had been. But no he couldn’t manage it and drilled and put it close to edge that when the blinds are sideways they stick over the patio window edge. He also never covered new carpet with dust sheet so had dust all in new carpet Customer service were not that helpful they kept asking for the same photo angles and then finally I got to speak to someone who in the end arranged for a second fitter to come and moved the runner to the place we had originally asked. I would not recommend them at all. Yes they fixed the error but could not even accept that the fitter had done anything wrong.”

Helpful Report

Posted 4 months ago

“Be Careful – Poor Quality and Disappointing Customer Service I would strongly advise caution before purchasing from this company. After just 18 months, the curtain poles in my home have already started to deteriorate, with the colour scraping off simply from normal use when opening and closing the curtains. This is not what you would expect from products at this price point. The situation was made worse by customer service. I was told that temporarily removing the curtains to allow for painting — a completely standard and reasonable step — voids the guarantee. This feels highly unreasonable and not in line with normal consumer expectations. I escalated my complaint to senior leadership, hoping for a more reasonable resolution, only to be told that I would need to pay a £48 call-out fee for someone to come out and replace their faulty poles. Being asked to pay extra to fix what is clearly a quality issue is incredibly frustrating. Overall, the quality does not match the premium pricing, and the aftercare has been very disappointing. We chose this company based on its reputation for quality and reliability, which unfortunately has not been our experience. My advice: consider supporting local independent businesses instead. In my experience, they offer better value, better quality, and a far more customer-focused service.”

Helpful Report

Posted 4 months ago

“Where do I even start… Firstly they left holes along the wall where they installed a blind wrong. Had to have them back again to fill them but now need to be paint over. Another blind is the rolled up the wrong way so is a different colour to the box (cannot go the other way). The cheap plastic handle snapped on another blind after a few months (clearly very cheap materials) I spent 4 months emailing them each time saying they would post out the part which never came. Eventually I called and they reassured me it would be posted out. Got a part that didn’t fit. They told me I was wrong and organised a person to come out weeks later. He can’t fix it and said he would be touch wit the right part …. Never heard back. 6 months trying to get it fixed. Trying to email them but they just get different people to email back and no one takes responsibility. Absolute joke of a company. Cheap products, zero accountability. Would not recommend.”

Helpful Report

Posted 5 months ago

Hi Blanaid, Thank you for taking the time to share your experience. I’m sincerely sorry to hear about the issues you’ve encountered — this is not the level of service or quality we aim to provide, and I completely understand your frustration. Having checked the details on your account I can see that our Customer Service Team have attempted to contact you to arrange an appointment so we can identify the problem blind, please contact them at your earliest convenience on 1800 882916. Warm Regards Becky

Posted 5 months ago

“My experience with Hillarys highlights serious issues with transparency and customer service. A discount was stated to have been applied, yet the amount appeared to change over time and no customer copy of a receipt or invoice confirming this was ever provided. Despite multiple requests, only retrospective figures were supplied — which does not demonstrate transparency or proper communication at the point of sale. The response I received was dismissive and attempted to frame my concerns as emotional rather than legitimate. As a returning customer, this handling was particularly disappointing. I have lost confidence in the company and will be taking my business elsewhere.”

Helpful Report

Posted 6 months ago

Hi Carla, Thank you for sharing your feedback with us. I am sorry to hear that you remain dissatisfied with the outcome of your complaint. As outlined in our previous correspondence, a discount was applied at the point of sale, and a detailed breakdown of the pricing has been provided for your reference. We are confident that, at the time your order was placed, you were fully informed of the prices and as confirmed by the signed documentation, you agreed to proceed on this basis. In addition to the discount applied at point of sale, a goodwill gesture was applied in recognition of the delay experienced. Once again, we apologise for any disappointment caused. Best wishes, Yasmin

Posted 6 months ago

“Mark fitted blind today 27/01/2026 and it was fitted crookedly , when mark came to sell my mum the blind i felt he was rushing her to make her choice and only had 1 book to choose from . I felt everything was to much bother for him , I would not recommend HILARYS”

Helpful Report

Posted 6 months ago

Hi there, Thank you for letting us know about your experience. I’m really sorry to hear that the blind was fitted crookedly and that Mark seemed rushed. That isn’t the standard we aim for, and I understand how frustrating this must have been. Upon further review, I was unable to find any records indicating that you have reported your concerns to our customer care team. We are keen to help, if you would like to discuss your concerns further, please feel free to reach out to our team at 0800 9166500 (Mon-Fri 9am/5pm). Kindest regards, Yasmin

Posted 6 months ago

“DO NOT USE. Unfortunately, this has been a very poor experience from start to finish. At the beginning of December, a representative came out to quote for six blinds, covering only two rooms, yet somehow only five windows were measured. I only discovered this afterwards and was then told I’d have to wait until the fitting day for the missed window to be measured, which was already inconvenient. Today, 12/01/2026, the outstanding blind was due to be installed. No one showed up. I received no phone call, no email, and no explanation. I was left waiting in all day for an appointment that never happened. I have paid nearly £2,000 for this service and have been repeatedly ignored, let down, and inconvenienced, without so much as an apology. The lack of communication and professionalism is unacceptable. I’m still waiting to be told when the blind I’ve already paid for will be fitted, why today’s appointment was missed entirely, and what will be done to compensate for the multiple issues caused. Very disappointing service and not what you’d expect for the price.”

Helpful Report

Posted 6 months ago

Hi Archie, Thank you for your detailed feedback, and I’m really sorry for the ongoing issues and lack of communication you’ve experienced. It’s unacceptable that one of your windows was missed during the initial measurement, and that the fitting for the outstanding blind was missed without any contact or explanation. I understand how frustrating and inconvenient this has been, especially after paying in full and being left without updates or apologies. Regretfully, there was a delay with the manufacture of your outstanding blind, this has now been delivered. I've spoken with your advisor and asked that he contacts you as a matter of urgency. Best wishes Becky

Posted 6 months ago

“I have now had 3 missed appointment from advisors coming to repair my faulty electric blinds. My blinds are stuck closed and now it looks like I’ll have Christmas in the dark. Avoid this company as they’re very unreliable. Terrible service considering I paid over 2k for blinds.”

Helpful Report

Posted 7 months ago

Hi Adam, Thanks for your feedback. I'm so sorry to see that the appointment was not kept again and will be looking into this as a matter or urgency. Best wishes Becks

Posted 7 months ago

“The blinds look great, but oh my goodness, it has not done my blood pressure any good. First, there was a delay in manufacturing which meant we had to reschedule installation a week later. We paid in two installments, half at time of booking and half on installation. Several weeks later I start getting emails chasing for payment as, while they reserved the second payment on my card, they never actually took payment. Trying to have a conversation with Hillarys is particularly difficult since they have no telephone number available, and contacting the "enquiries" email address, the only one they provide, entails a 3 day wait for a response. Once they start threatening to refer you to debt collectors within 3 days, you essentially cannot continue the conversation. I do hope they don't accidentally take the original payment as well, but have no way of knowing since they would not engage with the question.”

Helpful Report

Posted 7 months ago

Hi Ben, Thanks for your honest feedback and I’m glad to hear you’re happy with how the blinds look, though I’m really sorry about the stress the process has caused. Having checked your account I can see that your Account Manager is liaising with our Finance Team and as soon as they have an update will be in touch. Best wishes Becks

Posted 7 months ago

“Very disappointing service and lack of transparency. I paid well in advance for blinds to be installed, only to be told much later that the fabric I selected is out of stock. Despite taking full payment, the company has failed to deliver the product or provide a clear timeline for when it will be available. The communication has been vague, with no firm dates or assurances, and I’ve had to chase for updates rather than being proactively informed. Accepting payment without confirming stock availability is unacceptable, and leaves customers in a difficult position. While I have been offered the option to reselect fabric or wait indefinitely, neither is satisfactory given the circumstances. I expect either a clear resolution with confirmed timelines or a refund. Overall, this experience has been frustrating and has undermined my confidence in the company’s reliability and customer service.”

Helpful Report

Posted 8 months ago

Hi Nishikant, We’re truly sorry for the lack of transparency and the delays you’ve experienced with your blinds. Whilst an out of stock is something we cannot control we certainly need to ensure we are providing clear and concise updates to our customers regarding these matters. I note that your refund has now been completed and wish to thank you for allowing us the opportunity to provide an order to you. Best wishes Charlie Kind regards, Team Hillarys

Posted 7 months ago

“I had 2 roller blinds fitted in August. Within a few weeks they become discoloured & had a severe bend. 9th October Hillary’s agreed the blinds needed to be replaced free of charge. Over 6 weeks later I am still awaiting these. I have been lied to about dates (twice told the blinds were with the fitter when they hadn’t been made), lied to about for dates (supposedly fitter told customer service he’d booked in a date with me despite never having spoken to me), not replying to emails, not ringing me when they say they & a refusal to apologise or explain the delays. Terrible company & I wish if never used them. They don’t care about customers and after sales.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for sharing your experience, and I’m very sorry for the ongoing delays and poor communication you’ve faced. We apologise for the lack of communication, for not responding to your emails, and for not providing a clear explanation or apology regarding these delays. Having checked your account, we can see that your complaint was passed over to our escalation team and a mutual agreement has been met. Best wishes Becky

Posted 7 months ago

“I was excited to get some black-out blinds for my bright flat. I wasn’t sure they would give the level of black-out needed, but the salesman demonstrated in my hallway, and assured me of an impressive result. The result delivered is nowhere near what was promised. And Hillary’s are refusing to discuss my missed expectations as ‘it’s not a manufacturing fault’. Also one of my two blinds developed a fault after a couple of weeks - still awaiting the replacement. I chose Hillary’s as, with a significant sum involved, you want to choose a brand with a good reputation.”

Helpful Report

Posted 8 months ago

Hi Martin, Thanks for your feedback. Hillarys offers a range of blackout blinds, which are designed to significantly reduce the amount of light entering a room. However, please note that while blackout roller blinds use blackout fabric, some light may still enter around the edges of the blind due to the way roller blinds are fitted. This means they do not provide a complete blackout solution. In relation to your replacement blind - your installer should be in touch with you shortly. Best wishes Becks

Posted 8 months ago

“I suspect most of these reviews are fake. This company is basically a bunch of call centres and freelancers. We tried to get a blind and they took the money then did not get in touch. We tried to get some help and were put through to series of un professional call centre teams. They appear to have no managers or any real sense of customer care. I would avoid them like the plague”

Helpful Report

Posted 9 months ago

Hi John, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel unheard. We pride ourselves on customer service and we regret that we fell short in this instance. Your feedback is invaluable, and we would like the opportunity to resolve this matter for you. Please reach out to us directly on 0800 9166500 (Mon-Fri 9am/5pm), and we will do our best to assist you promptly. Warm regards, Yasmin

Posted 9 months ago

“£5K spent, blinds not fit for purpose! We spent over £5,000 with Hillarys, who fitted expensive Roman electronic blinds, and other blinds in our new build 4 bed house exactly 2 years and 2 months ago. Just recently we realized that all of our southern facing (sunny location) roman blinds are literally falling apart. The Roman Blind tape appears to have been glued on and not stitched, and most of the tape is completely pulling away from the fabric. These are blinds that have been used no more than twice per week, very well looked after and only charged twice in 2 years! We contacted Hilarys immediately upon noticing this issue, and we were told that we will need to pay for new blinds. They say they are out of warranty by just 2 months. But it's very fair to assume that if we have spent £5,000+ on blinds that they should last longer than 2 years - that is very reasonable to believe. I think anyone with any common sense would expect something they paid £5,000 for to last longer than 24 months under normal / light use. These blinds are in no way fit for purpose and we'll be taking action to get this rectified, and we will be making as much noise as possible over social media and as many channels as possible until Hillarys take this seriously and offer a solution. For reference, Blinds were fitted in July 2023, at DE13 9GN. Adding this for proof of this being a real review.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for sharing your experience with us, and we are truly sorry to hear about the issues you've encountered with your Roman blinds. We understand your frustration, especially after your significant investment. Your account is currently being reviewed and we will ensure an update is provided to you within 48 hours. We value your feedback and thank you for your patience whilst we look into this matter. Warm regards, Charlie

Posted 10 months ago

“Do not buy from Hillary blinds, I clearly said I wanted 2 matching blinds, came one with white flowers and one pure black?, said breakdown in communication as the material is same, ?, also fitted with 1 black bracket and 1 white bracket and said will pop in couple of weeks with a black one ?, I have had damage as well but they said it was not them. Do not get this company”

Helpful Report

Posted 10 months ago

Hi Karen, Thank you for sharing your feedback and explaining your concerns. We are sorry to hear that your experience did not meet your expectations. We have carefully reviewed your case and the information provided. While we acknowledge your concerns regarding the blinds and the fitting, we must respectfully confirm that we do not accept liability for the damage you have mentioned. I have asked that a member of our customer care team contact you to ensure a return date has been agreed so we can resolve the matter of the brackets. Warm wishes Charlie

Posted 10 months ago

“I cannot believe how terrible Hillary’s Blinds has been. It has been 9 months since they installed my blinds, and the entire process has been a nightmare. They’ve made multiple mistakes, and to this day, they still haven’t delivered the end cord, leaving my blinds incomplete. I’ve sent countless emails, and they ignore all communication. I paid £1,500 for what should have been a professional service, but instead I’ve been met with incompetence, delays, and complete disregard for customers. Avoid this company at all costs.”

Helpful Report

Posted 10 months ago

Hi Naya, Please accept our apologies for the delay in providing the component to you. Having reviewed your account I note that we have contacted the relevant team and asked that this be ordered and sent out urgently to you. We have asked that one of our team provide an update to you on this order also. Thank you for allowing us the time and opportunity to resolve this matter. Warm regards Charlie

Posted 10 months ago

“COWBOYS!!! Fitted blinds in May by Robert who only cared about his commission!! Paid thousands for 3 bedrooms, on the day of fitting one arrived broke. Was told the part was ordered and they would come back and finish fitting. Still nothing and going round and round in circles with customer service. Products paid for in full now Taking legal action! Avoid. Avoid. Avoid. Cowboys!!!”

Helpful Report

Posted 10 months ago

Hi there, I'm truly sorry to hear about your experience. This is not the level of service we aim to provide, and I apologize for the inconvenience and frustration you've faced. We take your feedback seriously and are committed to resolving this issue, please private message us with your full address. Warm Regards Becky

Posted 10 months ago

“OUTSTANDING PERFORMANCE IN ASSET RECOVERY”

Helpful Report

Posted 10 months ago

Hillarys is rated 3.9 based on 1,969 reviews